Chase Farm Hospital

How do you review a hospital? I’m quite familiar with this place due to my recent broken arm fiasco. Basically a simple hard trip at home turned into a broken radial head requiring surgery.
First, they seem very knowledgeable. They’re also reasonably good about getting certain things done. However, they are incredibly disorganized. When I went in for the surgery, they seemed to have no idea I was coming in that day. It took them awhile to figure that out, then to figure out where I was going. Luckily the surgeon knew, so she came in and was ready, but the staff were pretty useless.
The surgery seems like it went great. The would is healing well, the radial head replacement seems to be doing well too (but that’s a bit harder to know as I can’t actually see it).
I can see why this one is being closed down. Either they are too disorganized or they have become too disorganized. Unfortunately it’s the closest to our house at the moment, so the easiest for us to get to, and I’ll be back several more times while my arm is healing.