Natural Connection

I bought a Groupon for a massage at this place. It was a pretty bad experience from start to end. I get frequent massages back home and all over the world when I travel so I have lots to compare to but let’s start with some of the issues this place has.
1.. You had to call a number to make an appointment which was fine but they NEVER pick up the phone. Their voice mail is full. Don’t do the Groupon if you can’t handle the volume of calls.
2. The non-​answering of the phone is witnessed when you’re actually in the place. The phone was ringing and ringing and the lady just ignored it. The place is tiny and you hear EVERYTHING in the massage rooms. They phone rang multiple times during the massage. Also they have this horrific BUZZER when the door of the shop opens. It opened a few times while I was getting my «relaxing» massage. Get wind chimes, bells whatever. If you want people to relax a loud buzzer is not going to help.
3. The lady who was working had her kids in the store. They were kind of noisy and running around. This is a spa experience not a day care
4. The massage «room» was like a closet. It fit the bed and gave little room for the masseuse to work.
5. Maybe things are different in Scotland but in America if you have an appointment for a spa treatment at 4pm, you show up 3:45 to get ready and the massage starts at 4. The masseuse was there and I was sitting in the store and he didn’t even ask me to go in till 4:10. Then he had the audacity to end the appointment a little early. So basically i got a 45min massage when it was supposed to be 1 hour.
All in all, this place should abandon their spa services and stick to selling the little natural trinkets they do. It’s not a professional establishment nor is it conducive for a relaxing spa treatment.
19 gpb for a 1 hour massage? Yes, you get what you pay for (a bad experience).