The Wax Bar

So I went to this wax bar for a wax. And it was very good! Billie did a great job and it was fast and (relatively) painless. Salon seemed nice and clean. Thought it was worth the money and would come back again. Also easy to book online!

I rarely leave one star reviews but after the awful experience I had here with lash extensions and a gel manicure, plus the shabby treatment I received after my appointment, I’d recommend avoiding this place.
I booked lash extensions and a luxury manicure online, received the confirmation.
Lashes were first. Billie took her time carefully placing them. It was my first time having them and I was expecting a long appointment of about two hours, which it was. The lashes looked clumpy and synthetic, with more along the inner corner than outer which made my eyes look wonky. She asked if it was ok and I said yes. At that point it was already the afternoon and I didn’t want to spend several more hours trying to make it right when I was expecting a better service the first round.
The manicure came next. The lighting in the nail area is so poor to be honest I wonder if she could really even see what she was doing. She launched right into filing. Roughly. I asked for rounded edges and my nails were filed down almost completely straight across and looked incredibly stubby. Then she took even more length off when I requested she please round them off some more.
I was expecting cuticle care first and a hand massage at some point, and the tools for it were out. I asked if I was getting cuticle care when she began to put the gel polish on and she said yes. Ok.
Polish came out lumpy and streaky and there were bubbles that I asked to be fixed as well. The application was not good and the polish was cured for a very short time. After the polish was done she dabbed a little cuticle oil and said we were done.
I mentioned the email I got confirming the «luxury manicure» option I was confirmed for and she said because the lashes took so long there wasn’t time for it.
We went around in circles for a few minutes with me saying of that was the case, something would’ve been mentioned earlier, since this was not the service I booked. When she looked at me blankly and said I did receive a service, I explained it’s akin to booking a full leg wax and only getting your thighs waxed. She refused to even acknowledge there was an error on part of the booking system, even after I repeatedly showed her the confirmation email I got.
I walked out feeling like I completely wasted £100 and an afternoon.
I followed directions for my lashes, hoping I’d get used to them. Within 2 days nearly all of them shed, despite being careful about no water or oil touching my face. I avoided sleeping on my face. They looked so terrible and patchy 48 hours later I used oil to remove the remaining ones. I don’t even want to post a photo because it’s too embarrassing.
The gel polish mostly peeled off 3 days later.
If you care to look throught my other reviews for personal care services it’s pretty clear I give the benefit of the doubt nearly always. But the combination of unpleasantness was too much here.
I don’t know how their waxing is, but don’t waste your time or money coming to get your lashes or nails done here.