Murray & Currie

The sales team were very helpful at supporting our search for a flat to let, unfortunately once we paid our deposit the support ended there.
Upon move-​in we received a 20 page+ inspection declaration of the condition of the flat and 48 hours to respond if we disagreed. We spent hours verifying the report and found it extremely lacking in the documentation of damage and over-​statement of cleanliness (For example: floors had food and dirt stuck to them, windows had not been cleaned, etc while report stated these were cleaned to a professional standard). We returned the report in the time requested and simply received a ‘sorry the inspector missed so much’.
When we moved out we paid a professional cleaning team to clean the flat from top to bottom. The Inspector from Murray and Currie then reviewed the apartment and has commented on some of the items we raised in our comments on the move in report and Murray and Currie have withheld security deposit. We’ve raised this with Murray and Currie and sent our original comments back to the Company, however they have not been supportive and required us to raise a dispute with deposit Scotland to try to recover the monies.
This is a complete lack of support and unjustified withholding a security deposit. I’m very disappointed, and would not recommend their services.