Jessops

Very unimpressed with the customer service, rude and arrogant springs to mind. I handed in a black and white film to be sent off for developing and was told 10 days maximum. I waited 3 and a half weeks and was made to feel like I was being a nuisance when I called in to ask about it. When I eventually got my developed pictures I was very unhappy with the quality of photo paper and the quality of the printed images as they were as bad as the picture quality you would expet from a 3 megapixel digital camera and these were from a high end film slr camera

I WON !!!
Full refund lands in Joan’s laptop
Jan 25 2009 Sunday Mail The Judge
JOAN NICOLSON paid £1199 for a laptop which burned out after being repaired three times in a year.
An independent report showed a faulty motherboard was to blame so Joan demanded a full refund from Jessops.
But their final offer was just £679.99. Even Trading Standards couldn’t shift the firm or the manufacturer Fujitsu Siemens.
But once I stepped in the cash was soon winging its way to Joan, 50.
The marketing executive of Newington, Edinburgh, said: Jessops backed down thanks to you. Until then I’d had to put up with two shoddy repairs by the manufacturer and a third which left me with a laptop which could have gone on fire at any point.
Trading Standards couldn’t move them nor could my credit card firm or insurer. I don’t know how you do it.
FAULTY FUGITSU SIEMANS £1200 LAPTOP BURNS OUT AFTER SHODDY SERVICING ON 3 OCCASIONS
I bought a Fujitsu Siemans laptop from Jessops Edinburgh on 18/​03/​2006. The laptop never functioned properly from purchase. Jessops would not deal with it, and referred me to Fujitsu Siemans for servicing ³⁄₂₀₀₇. After the 1^st service the laptop still had the same faults, froze, and reverted to the French Alphabet randomly. After the 2^nd service the laptop was noisy, overheating, and the screen was red on startup. I cut the power, and phoned Fujitsu Siemans again. I was told ’ something has been left inside by mistake’ ‘just pack it up now, don’t use it’ ’ .After the 3^rd service the laptop was returned outside its years guarantee with the same faults. Meantime I used my home PC and had to purchase a reliable laptop elsewhere. ⁹⁄₂₀₀₈ I switched on the Fujitsu laptop. After startup the screws and components could be seen as the screen turned black. There was a burning smell. I cut the power. Fortunately I had not left the room, and was able to deal with it. I complained ‘Sale of Goods Act’. Jessops letter average lifespan of a laptop 60 months, divide £1199.99 by 60 = £19.9926 months usage = £520.00 = partial refund of £679.99. Laptop to be collected, then payment by cheque. I contacted Barclaycard for a refund of £1199.99 since I have Fujitsu Siemans 3 service reports, and an independent PC engineers report stating the motherboard was always faulty. Components were replaced, on each service, the laptop was further damaged due to their error on the 2^nd service, damaged components changed again, then the laptop was returned to me, posing a fire risk in my home. The Laptop involved Fujitsu Siemans AMILO M3438G /​BU M3438G/​PM 760. BE AWARE — A Jessops manager told me this should have been a third party sale delivered to your home not the shop. It was in Jessops catologue but nothing to do with Jessops. Deal with Fujitsu Siemens. By the way currently according to an article in Computer Active Magazine Fujitsu Siemens now offer an lifetime extended warranty for £50 warranty Now thats a good idea! BUT Can you trust Fujitsu Siemens servicing standards?