Enterprise Rent-A-Car

This review is for Enterprise generally.
So hi and welcome to Enterprise Mr Strandberg. Just to let you know that when you book a car online and we give you a booking confirmation, it actually doesn’t mean you have a car confirmed.
What we will do to enhance your customer service is to wait for our manager to notice the booking and e mail you to the wrong e mail address (remember I got the confirmation email!?) to let you know that you actually don’t have a car. We will then try to phone your landline number and not your mobile phone — on a FRIDAY EVENING — to ensure that we’ll get hold of you.
We are so proud to let you know that we have already in 2 days had 44 people stranded with their various plans because of our excellent online service that has cars available for everyone!
Ceo of Enterprise — Andrew C Taylor says:
‘I have a dream. That one day there will be a rental car for everyone. I will make you think this by taking all bookings and hope for the best that 20 cars at each branch will never get overbooked!’ A

The customer service offered by this Enterprise office was atrocious. They were disingenuous, lied to us several times, and ended up charging us a 60 pound overage without telling us. They also didnt have our car ready until 3 hours after we had reserved it and didnt have the car type we had reserved. The owner was unhelpful about insurance questions and the person who waited on us was difficult. I recommend renting from AVIS if you are ever in Edinburgh or Scotland for that matter.