Emma Roy Of Edinburgh

Rude! Very disappointed with my experience at Emma Roy. Staff were ignorant and did not do anything to help us.

Amazing dresses and all presented in a plush and open space with flattering lighting and comfortable seats for everyone to look on and admire you — haha! I found the staff here to be very professional and friendly, especially Julia who helped me find my dress! She remembered me every time I visited and we had a catch up on my wedding plans. I would definitely recommend Emma Roy to any bride looking for her dream dress, especially if you’re a fan of Maggie Sottero, they have loads!

I was SO NERVOUS about choosing a wedding dress. Emma Roy was the first store I went in to. I was helped by Kerri who gave me the most wonderful service. I had no idea what I wanted and her suggestions were spot on. I traipsed around Edinburgh getting mediocre service, only to return to Emmy Roy to buy my dream dress. All the staff were amazing and helpful, and I would recommend them to anyone.

AWFUL EXPERIENCE– again i made an appt and when arrived on time was told all girls were on lunch which is fine and then was left for 30 minutes without anyone helping me– i eventually left after the shop had at least another 6 people also looking (not a good experience) to have a shop full of brides all pulling out dresses.
I then called Emma Roy 3 times to ask about a dress designer they have, on my 3^rd call the girl said the dress i liked was almost £4000!!! on calling another bridal store who stocks the same dress it was clear emma roy over quoted by £2100! I have challenged this and again no word back.
There are so many other great shops please avoid EMMA ROY

The owner of this store is really very lovely, and cares passionately about her business and helping brides to feel special and taken care of. Will go above and beyond for them.

Ultimately I got the dress of my dreams and felt like a princess on the day of my wedding, however I did find the receptionist at Emma Roy particularly rude and unhelpful at times and at one stage had me in tears, prompting my Husband to call in to complain (service vastly improved from then on, with the owners offering my Mum and I champagne the next time we went for a fitting). Also some of the dressers were very young and inexperienced. I was very lucky, that on my first visit, I was paired with a dresser named Ruth, who was absolutely fantastic.

Lovely service :-).
When today into three different bridal shops and this is the only where the staff were friendly, helpful and didn’t snubbed me.
I defo recommend this shop to any brides.

Definatly not a great experiance! Me and my girls felt rushed, no were to move and the staff member who served us did not have knowledge about the wedding dresses.

I am getting married in March 2012 and I have visited all the Bridal shops in Edinburgh. My experience at Emma Roy wasn’t very pleasant. There was too many people in the shop and I felt like I was rushed. I prefer quieter places where I can take time to make that all-​important decision.

There is currently a dress in the display of Emma Roy that’s making girls and women stop and admire its fabulousness! My friend and I oggle it every time we walk past, and were starting to feel alone in it’s fan group where a she-​group of 5 stopped and took pictures (so have I, which I’ve uploaded).
These wedding dress shops are quite devilish, as they make the most unfussed girl such as myself actually THINK about a wedding! Apart from the wonderful wedding dress, Emma Roy also sells bridesmaid and evening gowns, and offers other wedding services such as photography, venue help and will even fix up your teeth for you — how bizarre!

Emma Roy of Edinburgh has been around for many years, and I was fortunate enough to be a bridesmaid at my Auntie’s wedding about 4 years ago, when she got all of her gowns from this shop.
The assistants treated my Aunt and the bridesmaids like royalty, really spoiling us and allowing us loads of time to try things on again and again because my Aunt is even fussier than me (if that’s possible!)
We eventually chose our outfits, and my Auntie looked absolutely fab on her big day, as did we bridesmaids if I do say so myself!
There are loads of dresses to choose from, and loads of designers available including Maggie Sottero, Amanda Wyatt and Raylia. Appointments aren’t necessary either, so if it’s your big day or you know someone who is tearing their hair out over the perfect wedding dress, then suggest they pay Emma Roy a visit!