Europa Gatwick Hotel

Oh dear oh dear, Expedia. You used to be such a reliable website but I’ve had some duds lately through you
Looking for a bed to rest our heads prior to a wedding the next day, the good price point and swimming pool seemed a good deal, I decided the 2.5 average star rating on the Expedia was acceptable. Well, lesson learnt — sometimes in life, you really do get what you paid for
I should have read the Unilocal reviews about this place, which speaks of the smell of mould in the corridors and bedrooms. Yes, I have to agree that a musty, damp smell pervaded the lodge building where they allocated us our rooms
Check in took a bit of time as the check in clerk needed to get the night manager Nick to come down. The computer system didn’t have rooms for us despite the hotel having received the booking from Expedia. The manager told us that he had to release rooms held for a group. Umm, dude, you’re not doing us a favour by giving us rooms. You’re merely fulfilling the contract that we already paid you money for. So don’t make out like you’re doing us a favour
During the conversation between the manager and check in clerk, I overheard the word ‘downgrade’ but didn’t raise it at the time as I wasn’t sure. Having got home, I’ve checked my reservation. I paid for 2 standard double rooms and we were allocated 2 double rooms in the lodge building, which is a cheaper option. I didn’t realise this at the time and the manager didn’t tell us he had given us cheaper rooms. In fact, when I came back to complain, he insisted he had given me the standard rooms I had paid for when he had in fact allocated me cheaper rooms. I don’t like being lied to and it’s interesting that Nick refused to give me his surname
I suspect they oversold their room allocation and didn’t confess but downgraded us without telling us. No offer was ever made to put us up in an alternative hotel
We didn’t stay the night. The reason is their definition of a double bed in the lodge room. My party are normal sized and the beds were far too narrow for a comfortable nights sleep. It’s tells you everything that despite a very long day, we chose to leave and find another hotel at 1am
Beware also that their largest rear car park has huge potholes
Despite writing over 2200 reviews, my one star reviews number in the handful but Europa Gatwick hotel, for not giving us standard double rooms that we paid, lying that you had given us the standard rooms I paid for, not actually admitting that you downgraded us and for the manager not doing the right thing, you get one star from me only because the Unilocal review rules doesn’t allow me to give you no stars

50 shades of Mold.
Well, i have nothing bad to say about this place.
Some rooms may have mold and mildew in nooks and crannies, and there’s an old, indefinable smell in the hallways. Maybe the smell of the crumbling British empire.
Still. Nothing bad to say about this place.
As a member of a group heading south for the annual Rhythm Riot Rockabilly festival in Camber near Rye, we needed a place to stay overnight. And as tough danish vikings, we decided to conquer all of Europe at once.
In fact, i really liked it. Apart from the before mentioned moldy atmosphere, the place has that «Olde world charm» in abundant quantities. Classic english hotel.
We arrived quite late in the evening. Despite that, i found the staff smiling and service minded, at the desk as well as in the restaurant.
Should anyone in the group have a doubt about the condition of the aging hotel so far, the rooms definitely gave it away. CRT-​television, Some stains on the carpet, leaking faucets in the bathroom, a spider squashed out on the ceiling, and what looked like a blood stain on a chair. And Mold. Mold on the walls, ceiling, window sills, bathroom. Several types…
Well, the bed and linens were white and clean, though.
Four stars, since it’s not that bad for a one-​nighter. The staff was nice to us, and the rate was dead cheap. Hey, what can one expect. I’ve seen worse in Las Vegas…
But… for your own benefit, get a Mold-​allergy check at your local doc prior to booking.

For the location, the price, and the service… this hotel is definitely a 4-​star for me.
Before you rush off to book expecting the lap of luxury, it has to be said that the hotel is in need of a refurb. The décor is tired, the lobby sofas questionable, and the rooms are merely adequate (at best).
«Why would you score this with 4-​stars?» you cry! Well, because if you’re not planning on spending ALL your time in your room then you will discover the friendliest, most helpful staff I’ve ever encountered in a hotel. There was not one person we came across, from the housekeeper, to the receptionist, to the wine guy Ozzy, to the barman, to the shuttle bus driver, that didn’t go out of their way for us. Everything was done with a smile and can-​do attitude. Even at midnight when I had lost my keys and needed to be let back into the conference room to search for them!
I’ve stayed here twice now, and both times the room has been fine. It was clean, everything worked, and it’s just a no frills hotel room.
The second stay was actually for my sister’s recent wedding, also hosted at the hotel. Every single member of staff impressed the socks off me! They really went all out to ensure she had the most perfect day, we felt as though they genuinely cared about her big day, not to mention the 100+ guests staying there.
Vicki and Ozzy were superb, and as I sat watching them orchestrate the seamless dinner service, it was clear what we were spending our money on… fabulous A+ service and a great team of people dedicated to making everything amazing.
If you can look passed the rather dreary décor, this hotel promises a decent stay and service that’s better than any 5* hotel I’ve stayed at in the last 3 years!

Ok obviously is not the Hillton, but if you have to stay here just one night because your flight from gatwick is the day before… Well I guess you can spend here 1 night. The rooms are old not really really clean but again, for the price you have to pay and for the fact that you stay here just 1 night, it s absolutely acceptable, I mean, it’s a typical hotel close to the airport…