Hilton London Heathrow Airport Terminal 5

Absolutely well done hotel. Couldn’t say more great words. Check-​in was smooth. The room was picture perfect. Big big bed property dressed. Tye loo lighting was fun and neat. Would recommend & stay again.

This hotel while beautiful is absolutely horrible. Customer service at the front desk is not the least bit helpful. The hotel name gives you the impression it is located at the airport. It is not, it does not have a shuttle. It will cost an additional 30 pounds to get us to the airport. The front desk can not give you change for a 20 pound note. You have to walk to the other side of the lobby away from the elevators to get change so you can tip your bellman. Don’t stay here!!!

I’ve never been treated with such disrespect. My experience was bad enough that I’m questioning my loyalty to the Hilton brand.
After British Airways had to delay our flight a night, they gave us vouchers for the Hilton. As it was, I was traveling with my arm in a sling thanks to an unpleasant break before the start of my trip. I go to check it with said voucher and get the stare down attitude that maybe I’m second class compared to other guests. While checking in, I’m a bit slow at getting all my paperwork (remember, I’m in a sling) and the desk attendant actually had the nerve to ask me to speed things up. Hello, I’m going as fast as I could with one arm!
The voucher also got dinner, but only their buffet. Ok, I understand, but the buffet was somewhat closed for the night. I mean, the ‘salad bar’ had four options and the hot entrees looked like they sat for a while. I was willing to make due and asked if I might get a coke and was quickly and rudely told that wasn’t included with the voucher — not even being given the chance to offer to pay my own way for it. Maybe they didn’t like the look of me in a sling?
Some of the other staff were nicer, but honestly, just one rude experience is bad enough. The rooms were nice, clean, and of decent size. They did add my hhonors info to ensure I got credit for the stay (no points as someone else was paying, which is understandable). The hotel isn’t too far from the airport (not connected, but only a 10 minute ride). That should have been the focus of my review…

The name is misleading, it is not connected to T5. You will have to waiy for a Hoopla bus (number 57) to take you there. $ 20 bus ticket. If you want to walk from airport to hotel, AVOID this one
And avoid the Gallery restaurant, even if food is free. Average wait time between ordering and good being served is 2 hrs. At least the waiter is used to it. So if you want for more than 90 and cancel the order, if they have not served the food, they will waive the food bill

Hmmm… pretty bad experience coming in off a long flight … had to wait an hour for the Hotel Hoppa (supposed to run every 30 minutes) and then found out that the hotel is not really «at the airport» at all… it’s a 15 minute journey away…
Hotel is OK, if a little soul-​less, but pretty miffed they call this «The Hilton Terminal 5» when it’s 15 minutes away…

Let me start by saying I am a life long Hilton customer. A silver Hilton Honors member. On this trip I stayed at the Hilton Green Park for the second time and loved it. Since I was going to be coming back from Scotland the night before my flight home I wanted to spend the night at Heathrow. My flight from Glasgow was coming into Terminal 5 so I was excited to remember I had made reservations at the Hilton Terminal 5 hotel. Upon arrival I called to see how I could get to the hotel only to find out that the hotel is 4 miles from Terminal 5. They said I could take the public bus or they could send a car over, which I picked. When I got to the hotel I went to tip the driver only to be told that the fare was $ 25. The hotel had neglected to tell me this little fact, or that the fare back to Terminal 3 was going to be $ 30. I was also supprised to find out that even though my room rate was only $ 300 they charged my Amex card $ 450 at check in «just in case.». In the morning when I was leaving there was no bill under my door so I went to the desk to check out. The lady said she needed my card again. I had packed that particular card and asked why they just couldn’t charge my card. She said that they couldn’t do that. They needed the card again but if I waited a few minutes she could probably work it out. Calling itself «Hilton Terminal 5» is a blatant lie and ripoff. Not up to Hilton standards at all!

«We arrived in LHR and our flight out to the states was not until the next day. We booked a room at the terminal 5 Hilton after our friends explained that the Terminal 4 Hilton was out dated. I have to say, the price was about the same and we loved staying at the Terminal 5 hilton. Please be careful and DO NOT TAKE A TAXI FROM THE AIRPORT. They charge a MINIMUM of 35 pounds (about $ 58 at the time of this writing) and if you walk 20 feet from the taxi stand there are BUS HOPPA’s that will take you there for 4.50 pounds each way (about $ 7.50). IT is a rip off! Once at the hotel, it is a BEAUTIFULLY, updated hotel that has very attentive service people, from the bell hops to the front desk. We were quickly given our room and luggage quickly followed. As we are Hilton Gold, we were invited to breakfast and the free wifi did not need any special codes. In the room, we were surprised that the refridgerator was not cleaned out from the prior guest and since we needed housekeeping to come up and bring a roll away, we mentioned it to the worker and he quickly removed the food and seemed like he was going to report it as it was an unfortunate incident. My wife was a bit hungry and with all restaurants closed ordered soup (butternut squash) from room service and was very satisified. The Bathroom was luxurious and the bed was very comfortable. The breakfast the next morning was a show stopper! IT had everything you would want. They had greek yougart with fruits (dried and fresh), nuts, museli, honeycomb, smoked fish, cheeses, hot entrees, even a friendly cook willing to make homemade porridge or omeletes. They had breads (sweet and savory) and a hostess that was very attentive as was the whole staff. The juices even impressed our 17 year old. The pot of coffee for 1 delivered to the table was a nice touch. We were told that the BUS HOPPA bus for our terminal would arrive every 30 minutes. Without any delays, we got on the bus and headed back to the airport, well rested and fed! Thank you Hilton T 5. You made a fan!!»

Beware of this hotel. I have stayed here for early next-​day departures at least 10 times over the years without incident, but I will never come back again. They knowingly put me in a room directly over the site of a wedding reception. I unpacked, went to dinner, and returned to a room that sounded and felt like the band was in it. It took around 45 minutes to pack up, get my room changed (which required talking to reception and a manager) and get resettled in my new room. I still hear the band in the new room, but it is faint. The thing that bothers me is that they had to know the band was going to play directly under my original room, yet they still put me there. I will not come back because I do not trust the judgment of the hotel management. It is a very mediocre hotel, I hope there are better options near Heathrow.

I checked into the T5 Hilton and the room was one of the best looking I’ve seen in quite some time. I had tons of space and for a decent price as well. Everything was very clean and I liked the feature that allowed the TV audio to be played in the bathroom. I turned on the TV to the music channel and watched some music videos. One downfall would have to be the fact that there was an overwhelming number of lighting controls. There were switches everywhere controlling everything and there I was flicking switch after switch trying to get all of the lights out. The rooms are beautiful and it is a good value though the fact that you have to pay for a shuttle is a bit absurd.

I stay here often during layovers. Overall it’s an ok place to stay. It’s not as nice as the hotel over at t5 but it works. The food is ok kind of expensive for what it is basically just pub fare really just a good place to spend the night before you fly

My husband discovered free 30 minute parking in the Hilton parking lot at Heathrow — we unloaded our international luggage, and I stayed for a last English pot of tea with my one year old — taking advantage of the Costa Coffee counter in the beautiful lobby — while my husband returned our rental car via shuttles and such.
Server Joanna made my day with excellent service and attention.
About to take an international flight with a one year old, she not only brought my pot of tea but some biscuits and a cup for my kid to play with. Another hotel manager hooked him up with some wheatabix, which he devoured.
Once my husband had returned the car, we then took a walk with our luggage through the tunnel connecting the hotel to airport terminal 5 to go through airport security for our overnight flight. Next time I will get a cart before going through the tunnel!
All in all, I could not have asked for a nicer way to end our UK vacation than to sit for an hour in their light, airy lobby with a spot of tea and kind waitstaff. Thank you Hilton for that gift. I will remember it.

Other than the misleading location, it is a nice hotel. Restaurants and bar are above average and the free food and drinks on the Executive level are outstanding… definitely worth the up charge.

Bit out of the way, hafta use the Heathrow Hoppa bus, which HAS been quite dependable in my several stays here. Wifi & exec lounge are as good as any local Hilton property (much better than T4).

Nice hotel staff at a nice hotel facility should get this Hilton way better than 2 stars. So what’s the beef?
Glad you asked. .. it turns out that the «Terminal 5 Hilton» is a very expensive cab ride away from Terminal 5, and even if you want to get there while the shuttle bus is running, that will still cost you about $ 7 a person for the 12 minute bus ride.
Additionally, while the staff and the building are nice, we checked in at 2:30 p.m. and were told our room wasn’t yet ready. After hanging out drinking an over-​priced latte from the lobby coffee bar, we were taken to our room (#163), the window of which could be looked into from about a dozen other rooms. So we spent the entire stay with the blackout curtains drawn.
And also, since you asked, it’s a hotel design defect when the light switch for the bathroom is located outside of the bathroom. That’s because, when you have to make a nighttime bathroom call, turning on the switch will light up the sleeping area until you close the door behind you, and that will disturb your bed-​mate (s):-).
The only reason this Hilton gets 2 stars instead of 1 is because of the nice staff and because, aside from what I’ve mentioned, the bed and room itself were very comfortable. But next time, if I’m going to stay at a Hilton at Heathrow it will be at the one physically connected to the airport at Terminal 4. Or better yet, if you’re flying out of Terminal 5, the best idea would be to stay at the Sofitel since that’s right on the airport grounds near the parking area.
Cheerio, Hilton.

Booked here for a night so that we could make a quick & easy connection out of LHR the following morning. The hotel is not in or near Terminal 5… or even the airport for that matter. In fact a Taxi from one to another is £35 or travelers can catch a hotel shuttle — which is run by an outside company at £4.5 either way.
Rooms were the best part of the stay as they were fairly modern. The staff, though polite, have a way of sending you off in the wrong direction rather than admitting that they have no idea how to provide proper information. Seems the hotel is built on misguiding its guests.

**WARNING** Hilton London Heathrow Terminal 5 IS NOT at Terminal 5. In fact, it is not even at the airport. I don’t care what the name of the hotel is, it is a LIE. It will cost you £40 to get here by cab!!! «Terminal 5» is in the name just to trick you. It’s at least 5 miles away. The Hilton London Heathrow Airport is the one connected (via Terminal 4). Hilton should be sued for mismarketing this one.
When I arrived after a lengthy international flight and just wanted to rest my head, I found myself running all around the airport like a dummy. Then, when I finally found the shuttle to the airport, I was told that it stopped running. STOPPED RUNNING. Total scam! I was pissed.
I sort of went off on the poor manager at first because he refused to reimburse us for the cab since the shuttle stopped running, however, he came around and offered us some hotel credits.
It wasn’t until I had calmed down the next morning that I realized just how nice a hotel this Hilton was, with great food (a full breakfast buffet with made-​to-​order specialities) and a friendly staff. There was also a spa downstairs, as well as a gym. The rooms were spacious and clean and the bathroom was tops. Even the products were fabulous.
The hotel itself gets a 4-​star rating. The hassle getting there and the horrible, misleading name and advertisement gets a 1. I am rounding up to a three, since that’s the most fair, but be forewarned: unless you have a rental car or are arriving in the middle of the day when the shuttle is running, the Sofotel or the other Hilton are much better options in terms of convenience.

Very nice rooms and well setup with music available in each room, very comfortable bed. Place looks like it was just renovated. I would say this one of the better hotels I have stayed at. Don’t confuse it with th other Hilton at terminal 4. That one is nice but not in the same class as the one at terminal 5.