P C World

This place isn’t as good as it could be.
They really don’t have a clue or care about selling apple products. As it turned out the guy comes over and say «can I Help».
Yes I say tell me something about the new chips in the iPhone 5s.
His face went blank!!!
They’re not used to being asked questions. He could tell me everything about Microsoft though. Which I have no interest in whatsoever.
Please train your staff. If you’re going to sell a product make sure you know about it.
To be honest if I worked their I would research myself if I didn’t know. It must be soul destroying when the customer knows more than you do.
And you realise they only asked you that question in the knowledge that you don’t know.
Bless his heart.

Avoid this type of large computer retailer if you want a repair done, better to go with a local specialist that specialises in hardware/​software repair/​replacement. However, this store actually keeps apple products in stock if you don’t feel like purchasing from apple themselves for whatever reason. As for the prices on the other products, as with all PC World stores, their stock is outdated and overpriced. If you look around online or in clearance sales of non-​specialist stores, you can do better for your money.

I went to get a memory upgrade at the chester sealand Road PC World. They have a large sign advertising memory upgrade for £14.99 in store. This includes memory installation and on the spot service. I waited in the queue for about 30 minutes. I then was told by the manager that I needed two RAM memory cards installed and they would charge me for 2 installations! What a scam. He also told me that they couldn’t provide on the spot service as they were busy. However, he then told me they could in fact provide on the spot service if I paid for ‘premium’ service.
The long queueing time, false advertising and pricing scams all lead to a bad consumer experience that should be investigated by the advertising standards association. PC World customer service and marketing teams should be ashamed and embarassed.
I hope other people read this so they don’t waste their time with PC World, at least at this location anyway. I bet the other stores are comparable in poor service.

I think PC world is a strong chain. People will always need computers and for those of us who don’t yet realise stuff is cheaper online, or who dont really know what to get, PC world is often their first port of call. They offer everything and as the stores are all quite large it means that there is plenty of space in the aisles. I would rank the shop highly on this. There is a lot of parking outside as well, which although has an unorthodox road system, does offer convenience. Again, i would rate pc world highly on this. However, the thing that lets the chain down is the staff. If they could just stop thinking about sales targets for once in their lives, then they might actually be able to help the customer. They are self important no-​gooders who only seem to talk to middle aged men with nice clothes. Rarely can you get useful information out of the staff, and if you know more than them, they get defensive and start to rant. So in summary i would say if you know your computers, and what is a good deal and what isn’t, then yowl be fine here. Otherwise, take your son or grandson to avoid being taken on a ride.

For a large chain of stores that pride themselves (according to their marketing material) on demystifying the world of personal computers, its a shame the Chester branch is staffed by ill-​trained individuals who know little more than the average man on the street.
I have to say, any time I’ve spoken to the staff of PC World with a reasonably technical query they have floundered and their knowledge appears to consist of little more than is necessary to sell a PC to an unsuspecting member of the public.