Jeffrey Ross

LANDLORDS AND TENANTS BEWARE! THIS COMPANY ACT WITHOUT DUE CARE AND SKILL AND WILL POSSIBLY LOSE YOU MONEY
We rented an apartment in Cardiff through Jeffrey Ross, we included our dog on the application which was approved. Within a few weeks of moving in we received several emails from Jon Hooper-​Nash claiming that we did not have a right to be there with the dog. Despite me pointing out that consent was given and that the dog was on the application Jon Hooper-​Nash still tried to claim that we did not have consent.
He even said in an email, «I think the confusion has been due to the fact it wasn’t disclosed to me when XXXXXX’s sister viewed on your behalf. Emily (who processed the application) didn’t see the dog noted on the forms you submitted.»
and then went on to say «the dog was never agreed by the landlady, nor us as an agent.»
This was followed by an attempt to have us pay additional money towards the deposit which would be illegitimate as it wouldn’t be protected in line with the Localism Act 2012.
In one email Jon Hooper-​Nash even mis quoted the contract in what may have been an attempt to deceive us into thinking the contract supports his claims. It says we need consent from the landlord or agent [Jeffrey Ross] but in his email he left the agent part out. However, in his initial email it was not left out. Why is this man allowed to send emails representing Jeffrey Ross?
When we refused to pat additional funds to the deposit and to sign a new contract Jon Hooper-​Nash then goes on to say, «Our concern has been your seeming lack of willingness to co-​operate since the initial email»
I cannot believe how unprofessional and deceiving this company is.
Now we have to find another property as the landlord does not want pets in the property which means an additional agent fee will beed to be paid, more moving costs and the stress of all this.
Thanks Jeffrey Ross. You are by far the worst lettings company I have ever had to deal with and you are a disgrace to the industry. Shame on you.

Next time please write on your property description wether it’s for proffessionals or family. This way people won’t waste their time. Very tough to get time out to view a property esoecially if you have a family and work too. We were very disappointed. Were after a property for a week only to find out after viewing it was let to proffessionals. Please state it before hand so people know. Very unproffessional i must say

You’ll see Jeffrey Ross signs up all over Cardiff, generally on the most salubrious (and expensive) of properties. However, don’t let this deter you if you’re not up for a penthouse or a small mansion. They also have a number of smaller, more inexpensive properties for sale and to let.
My last two houses were found through them, and although their agency fees are quite expensive, it was worth it. They found us our first house, made sure everything was set, allowed us second viewings etc. Unfortunately the landlady then turned and went, well, a bit odd. So we trundled back to Jeffrey Ross and asked what to do. They were very sympathetic and helpful, advised us on the best course of action, acted as go between with the landlady and found us a new house. And we’ve been happy here ever since!