Crabtree & Evelyn

Crabtree and Evelyn has possibly become my favourite beauty brand and the Cardiff store is great. I initially went there for a few Charity events and press launches, but have now been a faithful customer for a few months and feel I have been accepted in to the Crabtree Family.
The other reviews on here say how the staff were the major down point and I honestly have to say that my experince couldnt be more different! The staff are actually one of the major reasons I go there, I literally nip in for a chat even if I’m not shopping! I know all the staff by name and most now know me! They are always happy to help, and give you demonstations of new products and discuss any of the items. As well as tell you which items have offers or deals on (there is always something!) or when new offers will be starting.
The range of products is great with so many lovely scents its often hard to chose which you want. Plus the gift sets are alwasy great value. Granted it is a little pricy — Hand therapy cream is £14 but the tubes are big and you need very little so last a while. You really are paying for a high quality product, and you wont be disappointed. Everyone should try their new Avacodo, Basil and Olive Oil range as it smells devine and makes skin so soft. Although my favourite scent is Le Source which is really clean and fresh!
Try their biscuits too as they are sooo good! Especially white chocolate and raspberry.
And if you want to save some money get a loyalty card as they often have freebies and extra offers on! And once you spend £100 in store you will get a 10% discount from then on! Awesome!

It’s a bit of a boutique for for psh smellies, the woman who served me was cheerful and attentive without being pushy, she knew her stock and clearly enjoys working here.
Didn’t buy anything this time but I will be back…

This is an interesting brand that I always go and have a look at when I pass a new store or counter. Unfortunately, the resounding feeling that I come away with is that I should like it, but there’s something missing.
They have the pretty packaging. They have the natural ingredients. They have their little gift packages. They have a good reputation. I remember they were once even mentioned in Friends.
But. For me, there seems to be a lack of passion and imagination with this brand. They do everything right, but just never go that further step. I want them to though.
As Sarah mentioned, I think the main problem with the store in Cardiff is the staff. They stand around like those girls behind make up counters, and don’t have an overly friendly vibe to them. With L’Occitane just a moment’s walk away, I will probably just always make my way down there instead.

As a fan of the brand I was most impressed by the size of this store, it can certainly fit a lot of stock whilst appearing well presented and not at all cramped.
For those unfamiliar with the brand, Crabtree and Evelyn specialises in luxury, high quality toiletries, which in my opinion make very good gifts. If I have one complaint with the store is that I felt that the staff didn’t know enough about their product, but as this store is new to Cardiff and has just recently opened, perhaps they can be forgiven (hopefully they’ll improve with time). One word of warning, this place isn’t cheap, but the products are definitely worth the price!