Boots The Chemists

I’ve been trying to be very patient with this store over the past year as its the closest pharmacy with decent hours, but I have to say, it’s really quite awful. The people are friendly enough if you ever get to talk to them, but they don’t answer the phone. If you can even get through — it gives the engaged signal more often than not! — the pharmacy team doesn’t answer the phone for hours and hours. You can call repeatedly and just sit and listen to it ring and nobody answers about 90% of the time.
I have a small child in a stroller so I have to use the lift to get to the pharmacy, and about 50% of the time when we go, the lift is broken. Again, the staff are very friendly and try to be helpful when they let us use the freight elevator, but it’s dark and screechingly loud, so the baby pretty much screams for a good 15 minutes after that. It’s gotten so bad now that if she sees we’re going back to that other elevator, she starts having an immediate meltdown.
This pharmacy offers «automatic» repeat prescription service, but it is NEVER automatic. You have to call them and badger them to actually get it repeated (and when they don’t answer the phone, that’s very difficult and can take DAYS OF CALLING). Even once they do get the prescription in order, they don’t send the text that it’s ready for days and days. Sometimes I’ve called, confirmed my prescription has been sitting for days, I come and collect it, and then two days later I get the text saying it’s ready. I’ve had them test text me in the store and it works, so it’s not my phone. It’s something in their system, or else a human is not marking something for a text to go out, or something.
Really poor service for those of us who need our regular medications. If they weren’t affiliated with my clinic, I’d leave and never return. In fact I’m thinking if I can’t get this current phone call through by noon, I’m just going to leave. I’ve really had it. Not answering the phone is unacceptable.

Wenn ich für gewöhnlich in Hamburg zu Budni, Douglas, zur Apotheke und zum Optiker gehen müßte, laufe ich in Cambridge einfach nur zu Boots. Großes Sortiment die Kosmektikabteilung ist unfaßbar gut sortiert und riesig und immer voll. Letzteres aus guten Grund, die Angebote sind manchmal unfaßbar gut. Beispiel? Neulich brauchte ich eine Crème, die einzeln 4 Pfund kosten sollte. Wenn ich aber ein weiteres Produkt mit“kaufe”, dann bezahlt man für beide Produkte nur 3 Pfund. Ich war ja erst skeptisch, aber an der Kasse haben sie es tatsächlich so berechnet. ^^

This branch of Boots is ridiculously busy — but for a good reason! It’s huge and stocks a great range of make-​up, pharmaceuticals, photo albums, electrical items, sandwiches, bath and beauty products, perfumes, giftware — you name it!
Whatever your budget, you’re likely to find a good range of make-​up products here in particular as this store sells everything from its cheap Number 17 range to designer labels.
It’s also very centrally located so pretty convenient — although queues (especially for picking up prescriptions) can be pretty horrendous.

I have been to Boots Chemist in Cambridge several times and for various reasons, mainly picking up a prescription, or asking for a piece of minor medical advice. On almost all occasions they have been very helpful, and very quick at serving. However, once, when I was attending the Chemist for a more personal matter, one member of staff on duty was very brash, unsympathetic and judgemental. Her customer care was non-​existent, and her manner was inappropriate. I came away feeling very upset by the whole experience.
In general, I have found them very helpful, however my one bad experience has rather put me off using them again. Now I walk down the road to Superdrug, where I find the service much better.

How i love boots, this one is always usually very busy, but it has a great range of items including benefit, dior, lancome, too faced and urban decay make up. Their perfume counter could be better but i guess they arnt trying to be a duty free shop. Love boots points cards, you save up your points from every purchase and you can redeem them in store, something that is really useful and comes in v handy.