Initial City Link

I have never been so disgusted in my life with being pushed around and being treated like I have no intelligence by being lied to constantly By City Link. I had the driver call me around 4pm on Thursday, telling me he could NOT find my address, when given directions he said he would contact is office to get further advice. I waited and waited and NOTHING, come 5.30pm I called the office and they had informed me they have NOT yet heard from the driver. The parcel was NOT delivered I was told it would be put onto the van for delivery the next morning. As it was my birthday on the Friday and I was up and fully awake with my 2year old I waited and looked out for my parcel and still NOTHING I called the office once again at 10.10am and I was put on hold to only be told the driver had knock and left a card at 9.55am and that I have a brown door! This on the other hand was NOT the case as I have NO card and I have been watching out the window for him! So they told me once again that they will put it on the Saturday delivery between 8am till 12pm I was up at 5am and still no Parcel, its not like I ordered a BMW 4by4 as of now I have to wait until Mondaythey will NOT get away with this if I have to take them to court I will! The most frustrating thing is that they have treated me like mat wiped on me and back again. As I have already paid the full £42.00 NOT including delivery for my item and lost 4days off work in the city. I am totally disgusted the fact that they have lied through the whole process I was so fuming when the supervisor had told me he had knocked at my door and I know he very well did NOT I felt sick and shaky which brought on an Asthma attack on my birthdayIf the cannot deliver something as simple as my HP AC Adapter and the call the Saturday delivery as urgent I HATE to think what else is for much greater need.

Over the years I have had several encounters with City Link couriers, and I can honestly say that only ONE was an simple and straightforward as one would expect a courier delivery to be.
The first encounter I had with them was possibly the worst (because after that you remember how they work and don’t get so worked up about it).
I was meant to be having a phone delivered Next Day Delivery by City Link via the Carphone Warehouse. The next day I stayed in the house ALL DAY — no sign of them. I phoned up at the end of the day and spoke to someone — which is no mean feat considering they only answer their phones after about 3 – 5 minutes of ringing (if at all). The person told me two different stories before the truth actually came out:
1) The delivery driver had rung my bell and no one was in (my bell was working perfectly and I was in the whole time)
2) oh no, sorry, somebody at your address signed for it. You already have it (um no I don’t!!)
3) After I made him to go ask about it and it turned out they still had the package and delivery had not been attempted.
I arranged a redelivery for the next day — THEY DID NOT COME. Same problem as before on the phone but I cut them short and said I’d pick the parcel up by hand the next day.
Rubbish ‘service’ if you can even call it that. Many other people have had similar or worse experiences — eg. things being stolen.
Avoid at all costs.