Brighton Holiday Homes

We booked the Hamptons (9 Hampton Street, Brighton) for 8 friends and family in October 2014 for my partner’s 40^th birthday. We were looking for a high quality venue in Brighton to celebrate the special occasion.
On arrival, our initial impressions of the property were that it was in reasonable condition and ok as a place to lay your head, but it was not as high quality as perhaps portrayed by the website photos. The house had clearly been cleaned, but smelt strongly of bleach throughout the living quarters which was not particularly inviting. For some reason a large glass panel, which was meant to be on top of the dining table, was leaning on the wall behind one of the sofas. The décor was tired with marked paintwork and the carpets upstairs were not clean.
Unfortunately there was very heavy rain on our first night in Brighton and some of our party returned at about 10pm from dinner to discover that water had flooded some parts of the house. This was very distressing for us as we were just starting what was intended to be a special weekend. The water appeared to coming off an adjoining roof where the guttering had blocked and water was seeping through the wall into our house. Water found its way along the staircase, hallway and living room floor. It also found its way through the living room ceiling and was dripping into a big puddle on the dining table through a light fitting. Fortunately the bedrooms remained dry so we could sleep in the house but it was a stressful start to the holiday.
The following morning, the house stank of damp. We phoned Brighton Holiday Homes first thing and they were both sympathetic and helpful. They offered us an alternative property and taxis to get to it. We were pre-​warned that the property was about to go through renovations and unfortunately it was not suitable (more tired décor and suspected damp). We took it on ourselves to check out of the house and booked ourselves into a Brighton hotel at our own cost.
We had a great time in Brighton, but there was a cloud left hanging over the holiday as to whether we would see our money back. We checked out of the house on Saturday and contacted BHH again on Monday to find out if we would get a refund. We were very pleased when we were contacted on Wednesday to be told we were getting a full refund, but we wished that this news had come a lot sooner. It is now three weeks since we left Brighton and I am pleased to say that we have received our refund for accommodation and taxis today. However, I have needed to chase BHH at regular intervals to find out when the money was going to be repaid — things were left too quiet and for too long. BHH’s terms and conditions state they aim to repay after 3 days if they cause a cancellation and offer a full return of deposit after 14 days after check out. All I can say is that our experience was a long shot short of that.
I can highly recommend the Premier Inn.

We stayed in the Asteral Apartment between 3^rd August and 10^th August 2012 The entrance to the apartment left a lot to be desired and i was concerned as to what we where getting. However on entering the apartment i was pleasantly surprised it was bright, clean and adequate for our needs. We did have a couple of teething problems but they were sorted out relatively quickly. I have only given 4 stars due to the fact that we left the apartment on 10^th August but it took until 18^th September to be reimbursed my £250.00 deposit. I feel the length of time this took was unacceptable, i had sent an email once about it but failed to get a reply, it just let the otherwise good service down.

We have just got back from a stay at the Brighton Marina in Merton Court. We had a really good time there and the flat was in a brilliant location with everything you need all around. We stay in self catering properties a lot because we prefer the quietness and space and we are so glad we’ve found this one! It has two bedrooms but only two of us stayed and we found it to be excellent value for money. What was good as well was that it has its own parking space which really helped. The service was great. Someone met us to show us in and then we found it to be a real home from home. It was very well furnished, really comfortable beds and good quality furniture and it was very clean. The kitchen was smaller than our one at home but still a good size and had everything we needed to self cater. Most of the time we ate out as there’s so much choice nearby. The Fish Brasserie on the marina is excellent and we enjoyed going to the Seattle for a drink and to the Casino in the evenings. It really felt like getting away from it all with the balcony that overlooks the boats. It was still very easy to get into Brighton as taxis and buses are just nearby and we walked along the seafront a few times too. Overall, an excellent service and apartment and I would definitely recommend. We’ll certainly be coming back!

I stayed with a group of friends in Beachside House in July, and I fully agree with the review posted above by herman2011. I cannot recommend this company /​place at all.
The house was definitely not clean when we arrived. We needed to use the sofa bed in the living room, and when we made up the bed (without enough bed linen, even though it was requested), it clearly had not been cleaned before we arrived. Underneath the units was the same, with aged sweets, papers etc kicked under there some time back. I did not make a deal of it at the time, as I did not want to cause trouble and upset our holiday together. Now I wish I had done.
Now 3 months later I have finally received a reply from their housekeeping as to why we have been charged for an excess clean. (Note that we took all our rubbish to the large bins at the bottom of the street, and put a final dishwasher load on). The place was certainly not in an excessively messy state certainly no more than when we had arrived anyway! The explanation of why we were charged an excess clean amount is that the cleaners are grown adults who do not mess around. No photo evidence has been provided, even though offered, and I cannot get anyone to explain why we were charged for an excess clean.
Note that I got this response only after chasing 4 times. I consider this very poor customer service, and had the matter been dealt with promptly and professionally at the start, I probably wouldn’t have minded. Now that it is such a delay and with such an unsatisfactory response, I am very disappointed.
Please make sure you know what you are getting before you enter into a contract with this company. For a holiday /​weekend away, it is so disappointing when things are not to as good a standard as you expect, and good customer service goes a long way to help this.

I rented Bedford House for my hen do last month and had a fabulous time! Great property, perfect location. The booking team were very helpful and recommended some lovely restaurants and bars aswell as a beautician who came to the house. We had a slight problem with a blocked toilet, but the maintenance man attended to it within the the hour. Would definitely recommend for value for money and a great service!

We stayed for a week at the beginning of August and were very disappointed in the quality of the accommodation. The house was in a poor state of repair and decoration and had obviously not been cleaned properly for months. When contacting Brighton holiday homes they said that in their opinion the house was in a satisfactory condition. All I can say is that their standards are very low.