Hallmark Bournemouth Hotel and Spa

The room was really small, toilet tiny and had to squeeze through a small gap to get inside. Big cracks on the walls, the walls were covered in dust as was the head board for the bed, there was a patch of what looked like blood above the light switch that looks like someone tried to clean, parts missing off the shower, serious amounts of grime on most of the tiles and grout in the bathroom. I did email Hallmark on my first night, and they still have not got back to me. Only good thing was the food and staff.

Rubbish… No where near 4 star! Tiny room. Dated… Same for bathroom. View is of a mucky roof top. Very disappointed. Waaaay to expensive for what it is :/​Can’t control shower temp. Mouldy ceiling. Awfully uncomfortable bed… Grey old towels. Needed to get new key every time, and they didn’t ask for id (questionable security)… Wish you could give it zero or minus stars!

I will not be staying here again! I’ve had a bad experience starting from check-​in and every day since. Where do I start? At check in, my room was still dirty. There were soiled towels on the floor and I could tell someone was on the bed. After complaining, I was given a new room… But that wasn’t much better. I found long strands of grey hair on my pillow and I came back to my hotel room today without any clean towels. When I asked for new towels, the gentleman at the front desk asked me to wait. After a few hours I called back and he offered me hand towels. What?! He didn’t bother calling me sooner to tell me they weren’t expecting any more bath towels. (sigh). Can it get any worse? You betcha. My room card malfunctioned, heater not working properly, and the room electricity key card activator fell off. The ceiling fan doesn’t work and the remote control is not responsive.
Stay somewhere else. Keep away!

Pas un 4 étoiles, service vraiment sans valeurs ajouté, enfin peut être trop habitué au standard en Asie.
De plus il a eu deux jours sans ascenseur c’est pas digne d’un hôtel de ce standing (enfin)

A boutique style 4 start hotel located in a tranquil setting on Bournemouth West Cliff,
great location and a 5-​minute walk to the beach and town centre, full of style and chic. It’s a no contest