Mansel Motors

OMG where do I even begin… I’m not one for writing reviews but seriously this got me well angry to share to others people don’t go to these people!!! They not worthy to be called humans but animals well rude lacking in customer service skills as well as humans. Swearing in the presence of women and children YEAH u read that right… Was all smiles to make sale, once car brought had many faults returned it in next day my gosh big bitch fits cut money off from what I paid for plus I topped up tank for petrol. Stating I wasted there time when they the REAL time wasters had called before buying car for viewing and test drive was told to come once arrived garage was shut went next day called n went wasted my journey few trips. Cars are faulty people r fake so don’t bother going there… Wish I read the reviews before even stepping foot in that he’ll hole!!!

STAY AWAY from these people. They are liers and absolutly out to rip you off. I had a car from them which cost £4500. The tyres were worn which i replaced which was fine as the milage was high. Unfortunatly within six weeks of purchasing the vehicle and doing less than 300 miles several problems appeared.
Two shockers had leaked
anti roll bar had broken
Engine light came on
DPF Light came on and the engine switched into limp mode.
I asked them for help and spoke with trading standards who said i was entitled to reject the car but i have to park it up. With no money to buy another car and my disabled daughter having to attend multiple appointments this was not an option. I south to repair the car which i took to Mazda for there proffessional opinion. They were very helpful. But just to get the engine out of limp mode would cost £1300 just for the part. The all the other thing plus labour made this new purchase very stressful and a complete disaster.
All Mansel motors offered to do was to get someone round to turn off the engine light for £20. Which i would have to pay.
I eventually got the car fixed through a garage. It cost £300 for the bits on the car to be repaired and another £400 for the dfp filter to be removed and the engine remapped. This obviously not done by Mazda as it would cost to much. They were very unhelpful and told me the car was mine and i had to sort it.
The shoddy warrenty the gave me didnt cover it but they told me to find a garage that would lie on the invoice so i could claim the money back.
PLEASE DO NOT BUY FROM THIS DEALER!!!

I would like to WARN everyone !!! Don’t buy anything from them !!! Recently bought a vehicle. Then three days later had a gearbox fault. Told Mansell, they said they would fix it. Had car for two weeks. Would not tell me where the car was? Which garage ect. Finally found out. Went to look at car, GUESS WHAT ! stuck in a corner no work done !!! told Mansell motors. Few days later they said car fixed. Did not trust them, so took to Driver Transmissions in Moseley for second opinion. As I came out from talking to them, GUESS WHAT !! My car stuck in reverse as a automatic. This was the original problem. Driver Trans gave me and my baby a lift home. Again no car. Told Mansell. They said thay would collect car to fix. If not done by thurs would refund. They did not collect car. Come thurs texted to say oHH car booked in for following Monday !!! Not on. Husband then had to stop being to nice. We demanded a refund !!! Finally they agreed for us to return car and gave us a chq !!! to balance their books they said !!! Ha Ha. They took debit card payment of us !!! We gave car got them to sign paper to say returned. Then for a week, waited for chq to clear. When my husband asked it will clear ??? Mr Mansell said, well if it does not, what are you going to do, look at my face … Cheeky or what. Thank God !!! It cleared !!! Miracle. we cashed waited two more days to be safe. Now I have bought a lovely car from a lovely honest man. Never buy from these people. Trading standards don’t help. System is rubbish. Always pay at least the deposit by credit card. For protection. MANSELL MOTORS YOU SHOULD BE ASHAMED OF YOURSELF. Kids had just gone back to school. so no car had to rely on others for school runs, evan shopped online with asda !!! for 5 – 6 weeks. THEY ARE A JOKE. STAY WELL CLEAR!!! Wish I had checked the reviews first !!! HOPE THIS HELPS !!!