Charlie Car Rental

Excellent find due to Unilocal.Very seamless rental, from pick/​up to return and then quick shuttle to airport. Every employee I dealt with was very professional and had great attitudes. ***Tip/​make a reservation online and have a electronic copy of your Insurance ID on your phone, made rental that much easier. I will definitely use Charlie’s on return trip to PR!!!

ACE rent a car, or Charlie car rental — was a good experience for our vacation to PR. I paid extra to reserve a Compact size car instead of a Economy. And they were one of the few who didn’t charge a lot for «under age» drivers, and allowed the price to be factored in at time of reservation. The shuttle from airport to the rental location was without a hitch. When I arrived, after waiting in line for 30 minutes, I was helped (make sure you have your insurance information ready for them, unless you’re buying theirs and that you’re okay with a $ 250 deposit that will be charged and returned to you when the car is returned) promptly and sent out to the lot to find my car. Upon realizing it was a little hatchback, I returned and was helped immediately, even though there was a line. I was handed keys for a sedan car instead as my reservation requested. I double checked the markings that they made for marks on the car and noted any damages they missed and had them sign off on it.
We purchased the toll pass which made traveling easy, and had no problems with our smooth running 2015, low mileage car. The return was hassle free also, filled it up with gas, and the shuttle was ready to take us to the airport.
For those who read this far; The shuttle is easy to find and convenient if you read the emails you receive where find the shuttle location for pickup at the airport.
THANKS!

Picked up the car at airport and dropped off at cruise ship location. There was a Charlie’s van waiting soon as we walked out of the airport. 15 mins later, we were in our jeep driving to rio grande. Returning the car went smoothly as well. They dropped us off at our hotel in old San Juan. Staffs at both locations were friendly and helpful. We would definitely use them again.

Charlie’s was efficient, affordable, and friendly. I think they even gave us a bigger car than we reserved, so that was a nice bonus. Nothing to complain about here. Car worked great. I highly recommend you rent a car and get out to other parts of Puerto Rico. Yes, it’s a lesson in marriage 101, how to navigate in an unfamiliar city…, but we did it, with very little bloodshed, and so much the better for it!

Charlie’s saved my butt. Doing our 2 week race around the Caribbean, in my hast to repack and organize at Charlie’s office, I left my necessary and expensive hiking boots in the lobby. I did not realize this until halfway to the terminal in the curtesy shuttle. We were running very short on time and would not make our international departure to the DR if we had to catch another shuttle back. Our driver kindly radioed another worker who made a special trip right behind us to hand deliver my shoes. This gracious act meant the world to me and allowed us to make our flight. Thank you everyone at Charlie’s for looking out for your customers.
Our car was perfect for running around the island, (we had a little KIA), and we used the toll pass a lot so I recommend getting that included at check in. The price was also way cheaper than many larger well known chain companies. The only negative for Charlie is the off-​site location. The shuttle did come fast and the drivers were delightful, but it’s much easier to grab and go with a car from an on-​site rental co if the price is comparable.

There was an overweight guy in his late 40s early 50s who I dealt with has to be one of the most rude people I customer service ever he was dry and seemed like my renting a car from his employer was a bother, they should fire that clown

This was my second time renting a car, and Charlie’s made it so easy (I avoid renting cars at all cost but in PR it is a must). I paid a small fee (~6/​day) for extra insurance not covered by my own or my credit card’s included insurance. The shuttle was fast and convenient, the price was good, and staff were friendly and spoke English well. The car was way nicer than my own back home and I love and miss the PR radio!

A big thanks to Charlie Car Rental. My boyfriend and I rented a car for 8 days and drove to the west coast (Rincon, Cabo Rojo area). Driving on the island is definitely a challenge at times, as the roads are small and sometimes filled with pot-​holes. We were driving a mid-​sized Kia Optima. We had a small mis-​hap with a pothole and damaged the front bumper of the car. We were nervous about being overcharged for the repair, as we had heard horror stories of car rental companies in the past, but Charlie Car Rental was very transparent and fair with the pricing and repairs. They took care of business within a couple of days and the whole process was relatively painless compared to what we thought it would be.

I reserved a vehicle before arriving in Puerto Rico with my family for a vacation. After waiting half an hour for a shuttle and then another 20 minutes in line, I was told they only hold reservations for 1 hour from whatever arrival time you put in when you reserve. Needless to say they had already rented the car I reserved and had no other cars available. At least they provided a shuttle ride back to the airport. That gave me time to reserve a car from avis and have it ready to go. BTW Avis and other rental companies hold the the reservation for 12 hours and 24 if you prepay

Love that we were referred here, it made life so much easier having a car in PR and they pick up and drop off. Prices were great and the service was good. We’d definitely rent again when we return.

W rented from Chalie’s in Condado. It was right around the corner from our hotel. Great rates, fast check in /​check out. Car was relatively new, but clean and ran great. No hidden charges, and they didn’t try to upsell us on anything. Would definitely rent from here again

They definitely are cheap! It was pretty easy catching the shuttle from the airport to the rental place. All we had to do is call them when our plane landed. Returning the car is pretty painless too. It would be nice if they were located at the airport but for the price it’s definitely worth it.

Smooth pick up and drop off from their shuttle/​driver and was able to get our rental problem-​free once in their office. We were charged the quoted amount from our online reservation and providing our own insurance via our phones allowed us to not have to purchase their coverage. We planned to travel all over the island so had to take the $ 10 fee + tolls option since cash was not an option on those toll roads (and there were many) .
The car was decent and functional for what we needed it for and the price. Sometimes did have trouble starting or the temperature light would go on and turn off after awhile for no apparent reason, so some basic knowledge of cars would probably be helpful.

DO NOT USE THIS SERVICE!!! YES, it might be cheap but what’s it worth.
We rented a car for 4 days in San Juan. On day 2, we took the car about an hour outside of San Juan to Cueva Ventana (go if you haven’t– it’s pretty.) We enjoy our hour long hike and come back to the car, which subsequently doesn’t start. We’re in the middle of September 95 degree heat with a car that won’t work… Only a single day after renting the car. After a little bit, we find someone who toggles with the car and gets it to work.
I called the service and they said they made a note of it, but if the car was working it was fine. She, at no point, offered another car. All she said was if there were more issues, they could come pick us up.
We had the car for another day after that, but we’re scared to drive it anymore, and given that they never offered another car, we didn’t really have any other options. Upon returning the car, we explained everything, and the manager wasn’t. He said they could’ve offered another car, but it was our fault and that he could only give us 10% off.
This place has awful service and awful cars. Definitely rent from here if you want to ruin your vacation and get stuck in the middle of nowhere without help– that’s probably the one thing they can guarantee.

Our friends that live local recommended Charlie’s — they picked us up timely from the airport and picking up the car was an easy process just as dropping off was.
We filled the tank up literally a block from them but when dropped off they said it was not all the way full and charged us an additional $ 11.
Other than that no issues and price for rental was reasonable.
We should have rented a Jeep though because terrain and roads are rough here.

Like most of you, I did some comparison shopping for a car rental place with in Puerto Rico. I do a fair amount of travel and usually deal with the ‘big boys.’ After seeing the difference in price of the rentals (I reserved the vehicle using the weekly rate for 6 days not the daily rate) I decided to try to expand my horizons… and I’m glad I did!
They will pick you up at the airport, call while waiting for your bags (it takes San Juan a while to get the bags unloaded). If you drop off at the Isle de Verde location, they will also take you to the airport. Because the company is not located on the airport, you save some money not paying the outrageous airport tax. Nice, modern shuttles with friendly and courteous drivers. I rented a Hyundai Tucson which was clean and capable.
Great customer support; although it did take speaking to the manager about a billing misunderstanding. However, it was settled with a simple phone call and good old common sense.

Probably the cheapest option on the island (low $ 30’s) with a $ 10 toll option. We didn’t end up using the toll option (so easy to take alternate routes), but it seemed like a decent option for those taking those roads. Venus was extremely helpful at the Condado location and very jovial.
The only reason why I’m deducting a star was the small bit of inconvenience while returning the car. I get that Isla Verde is closer to the airport as compared to Condado, but I really feel there should be a shuttle at Condado as well. Finding the Isla Verde location is extremely confusing as well. Otherwise, great service and would definitely recommend choosing them if you want to travel outside of San Juan.

I used Charlie Car Rental on my vacation at Puerto Rico. The prices are great and unbeatable. I checked the prices of other rental places and Charlie had it the cheapest. Remember to get the toll option package for $ 10 when you get the rental. If you driving outside of San Juan you are bound to hit a toll or two and it just saves a lot of headache.
This Isla Verde location is 24 hours and offer shuttle to the airport. We had really good luck as our shuttle was ready to pickup and drop off when we rented our rental car. There’s was only one annoying thing that irk me with the rental, the 12v power outlet (cigarette lighter) was not working on our rental car and when I asked the guys behind the counter for a car that has a working unit they said it was disabled on all car on purpose. This make charging my phone difficult and using my phone as a GPS prove to be hard. Thank god I had power banks handy on me so I used that to charge my phone instead.
Remember to call the Isla Verde office for pickup once you arrive at the airport, they don’t run the shuttle on a regular basis so you will need to call them. I call them as soon as I landed and by the time I took my luggage the shuttle van was outside waiting for me.
They were good to not harass me into getting extra coverage (I did brought my policy for auto insurance just in case) so that’s always a plus. I hate rental car company that harass/​threaten you to get their extra insurance.

3 stars for cheap rentals. –2 stars for location (faway from the airport)
if you have time, feel free to come get your car here, but we were in a rush to head to Arecibo after we landed and it took forever for the shuttle to get to us at Luis Marin Arport and then take us there. We got our car so much later that we missed the last tours at Arecibo, so we just checked into our room and hung around San Juan.
Don’t misconstrue, the service as a car rental shop is fine and standard. I just wish they had been at the airport to save me a 30 – 40 min shuttle ride.

Charlie Car Rental has great prices and availability. We were able to rent a car same-​day, and they actually answered their phones and helped us when we needed.
They offer the option of pre-​purchasing a toll pass, but we were going a way which allowed cash payment. Lo-​and-​behold, we went through the pass lane on accident (they are NOT marked). We called Charlie Car, and they immediately added the pass to our account and said we were set for the remainder of the rental. A+ service!
Upon returning the car, all was still well and we confirmed they activated the pass when we called. (Sometimes you get told one thing and end up with an unpleasant surprise later. We were glad this wasn’t the case.) I wouldn’t hesitate renting from them again.