Pestana Palace

I stayed here for two nights. The staff was very friendly and helpful and the service was pretty quick from the bell boy to the room service. The room service food was great, I liked it better than the food in the restaurant downstairs.
The room was beautiful, we had one of the suites with a balcony. You have tk search for the bed pillows in the top of the cabinets and make sure to really check fot all your things before leaving because the maid had put my pillow that I brought with me and was black and obviously not one of theres locked up in one of the cabinets. I would have forgotten it if I hadnt looked. The bathroom was nice and spacious as well. My biggest complaint would be the wifi, it barely worked at all.
It was a pretty long and confusing walk to get to the gym/​spa but it was a nice and had two pools as well.

Such a lovely place!!! my stay was AWESOME! HIGHLY RECOMMENDED! Two swimming pools, hammam, suana, jacuzzi, library, very nice bar and thematic salons. Everything was perfect and the staff really nice! felt like in heaven! no wonder why it is the home of Madonna in lisboa!;-) will go back asap for a relaxed WE! :-D

Wahou!
Ma 1ère vente privée et vraiment je suis totalement sous le charme.
Un cadre somptueux avec cet imposant bâtiment principal et ses salons et ses différentes pièces majestueuses, le jardin à l’abri des regards, les piscines intérieure et extérieur (non chauffée)…
Le personnel est avenant, souriant et agréable, toujours disponible pour répondre à la moindre envie (meme celle d’un burger a 5h du matin).
La chambre était très bien, la literie agréable, la deco assez chic…
Et au niveau des services, c’est vraiment le top: navettes allant dans le centre ville, salle de sport, jacuzzi, sauna…
Notre offre comprenait également un petit déjeuner avec un buffet varié et à profusion, tout étant frais et vraiment bon.
Seul bémols: le bruit des avions assez présent (mais qu’on parvient + ou — a oublier a force, au bord de la piscine!

Great palace with great service & wonderful food. I would stay at this hotel again, my only complaint is that it’s very far from most of the downtown area, where we were mainly wanting to be. They offer shuttle service but it’s only at specific times & isn’t very frequent. I would recommend that they have more frequent shuttle offerings so that it’s more convenient for their guests. Great stay, they made us feel very welcome. Overall, would love to stay here again!

WOW. Probably one of the nicest places we’ve ever stayed. The grounds are spectacular and we actually used our last day of vacation just to laze around the hotel. Spent a great deal of time in the hot tub and indoor pool (weather was rainy/​cloudy) which was just perfect. If you want further proof of how beautiful this place is, they were filming episodes of Top Model while we were staying there.
The room itself was pretty spacious. I think we got the «cheapest» room but it was very nice by leaps and bounds. There are fluffy robes and slippers to use, and at night for turn down they put a little mat next to the bed to wipe your feet off on. Wifi in the rooms was very fast.
Included in the room is breakfast. a buffet from 6:30 — 10:30. They have just about everything you could imagine, and if they do not you can always request something.
Service here is spot on. We felt very attended to and everyone was very friendly. Several time were were able to ask the front desk for information we could not find readily available on the internet.
I will give them five stars, but there are some things I think they could change. They should perhaps look into getting those bed joiner things. The beds were very comfy, but still spaced apart a few times when I was trying to cuddle in bed.
They also keep a fire going (I’m not sure where) during they day that is very strong and gave me a screaming headache. Maybe it’s the type of wood they use?
You’re not going to find a meal under $ 25 there. I guess if you’re at a 5 star hotel you can theoretically afford it, but it was the end of our vacation and we definitely shared a few meals to keep cost down.
Another downfall out of their control is their location. It’s about a 7EU cab ride to just about anywhere. They do offer shuttles at 9:30 and 11 I think, but we never had a chance to catch them.
I would absolutely recommend this hotel to anyone traveling to Lisbon, and will look back fondly on our time there.

Words can not tell you how fantastic this palace hotel is. Everything is five stars to the staff, service, gardens, rooms and breakfast buffet. Its in a nice area. Special thanks to Marie at check in and to Rui the shuttle driver to different sites and the best porter. Thank you both again Rui & Maria. First you are given a tour of the grounds, gardens and services, then you are escort ted back to your room where your bags are waiting for you. If you want a great price then hit trip ad visor, or hotel’s we got a rate of $ 233 for a double with an upgrade plus free buffet, not even in New York City can you get a five star hotel for that price including taxes. The art work is fantastic too and the dinning rooms are a picture out of an art book. The food served at breakfast is just great. Thank you once again Pestana Palace staff for a great time in a beautiful city, Lisbon. Now if I can only find out where I put my crown that Marqus R he always wants to wear it when he is sitting on the royal thrown.

I usually don’t like staying in hotels, but of the grand hotels I have stayed in and spent considerable time, my favorite two have been the Oriental in Bangkok and Raffels in Singapore, so I’m now more than thrilled to add a third, Pestana Palace, to my favorites list.
When I first arrived and saw it, I almost flipped. It really was a palace, gorgeous, really sumptuous and classic in every way, ultra immaculate in every detail, totally breath taking in beauty along with the surrounding garden grounds, pools, gym areas and their newer room additions in which I stayed. Better yet, a staff that was more than helpful, charmingly friendly without any pretentiousness who really made me feel totally at home yet at the same time as if I were king of the place. I really can’t say enough about how well I was treated, or how nice are the grounds and general environment.
In addition, the meals, drinks, everything in every way and in every detail, truly superlative. It’s really such a nice place, that my pictures unfortunately hardly do it the justice it deserves.
Would I look forward to returning to Pestana Palace? You bet I would, and within heartbeat!!!

Para quem já teve o privilégio, como eu, de poder frequentar este hotel, sabe que aqui existe apenas uma preocupação, a satisfação total de quem por aqui passa.
Apesar de ainda não ter aproveitado para dormir, aproveitei para conhecer o hotel em alguns eventos aqui realizados. A beleza do serviço chega-​nos desde que entramos, passando pelo prato e finalmente quando saímos sabemos que estivemos num dos melhores hotéis de Lisboa. Por pouco simpático que possa parecer, achei que as casas de banho poderiam estar melhores, visto que não tinham as condições para a realização da higiene/​limpeza. É visível que o staff teve «a mesma» escola, com um bom tratamento aos hóspedes.

Tive o privilégio de poder experimentar o serviço de spa daquele que é considerado o melhor hotel de Lisboa e só digo isto: saí de lá nas nuvens! Tipo literalmente! O hotel é maravilhoso e a sala de massagens está rodeada pelos jardins do palácio, o que ajuda logo ao processo de relaxamento.
O Pestana Palace está situado num palácio do séc. XIX e é como entrar num verdadeiro conto de fadas. A começar pela escadaria inicial, que nos leva à recepção decorada com luxo e requinte. Basta dizer que sempre que Madonna vem a Lisboa faz questão de ficar hospedada neste hotel, que tem 4 suites reais, anteriormente os aposentos privados dos Marqueses.
Infelizmente não está acessível ao comum dos mortais: por dia, o preço mínimo por quarto começa nos 190 €.