De Stadsfiets

New to Amsterdam, my co-​rider and I needed bikes.
We’d done the Waterlooplein markets — pretty much a waste of time, unless you’re interested in spending fifty euro on a (possibly stolen) junker, or if you’re lucky, find a ‘rustic special’.
We’d tried marktplaats: time-​consuming, difficult with no English option, and in most cases geographically prohibitive. Lots of ads for bike stores though.
Then we stumbled across De Stadsfiets, an old-​school STORE. They had easily the best range of second-​hand bikes we’d seen in Amsterdam. It was immediately evident that their prices were more than reasonable. And their staff were genuinely willing to help — and let us test-​ride.
We left with two bikes — one new, one used — two locks, some saddlebags, and a six-​month warranty, all under a more-​than-​fair package deal price.
Would send any other expat here first.

First time I went here they sold me a bike that fell apart.
I tried to give them a second chance, I went back and they were rude to me and another customer.
Really bad bike shop.

Never bring your bike here. Took my bike to this place so they could exchange the front wheel, plus put new handles. They ended up «forgetting» or otherwise removing the original Gazelle bell. Came to the store asking for it, and they offered me a cheap bell, that I didn’t want. They told me I cannot have the original bell after a couple of days, that they don’t know if I remove it – Yeah, because that would be a better use of an engineer’s time!

I had such an interesting experience here & I would recommend them to everyone.
I bought a bike…€ 200 for a € 225 bike. I had it for a day and the chain was slipping. I brought it back & they asked if I wanted it repaired or a new bike. I decided to try getting it repaired. They gave me a loaner bike as this would take a few days. Unfortunately it couldnt be fixed & there were no other bikes in my price range comparable. So they offered my money back or to go check their other store by the Heineken Experience. I went to the other store but there was nothing. When I went back to the original store again… they felt so bad that I ended up getting an amazing bike at a great deal! I worked with 4 different salesmen and all of them were very helpful. If I need another bike in the future I will definitely start my look here.

Need to rent a bike in a no nonsense manner? This is your spot! I got one for the day I was in Amsterdam and rode all over — the best way to get around in Amsterdam! The bike was nice and fit perfectly. Then on Queens Day eve, as everyone was out partying I ended up at some bar in the neighborhood and at 4am who stumbles in but the guy from this shop who’s originally from Serbia and helped me with the bike rental and return. He treated me to some of Amsterdam’s best, so that was the best customer service to finish up an all nighter leading up to Queens Day and my flight back home to San Francisco.

If you live in Amsterdam and especially if you are a tourist looking for an honest bicycle shop to rent, buy or obtain service on a bicycle, I highly recommend going out of your way if necessary to do business with these people!
The owner of this business really understands how to deliver an outstanding customer service experience!
I have been living in de Pijp (neighborhood) for almost 3 years and have been coming to this bicycle shop regularly. I’ve had many repairs done and rent bikes there whenever I have friends from the States visiting with me.
After all this time, I finally bought my first new bike from the owner. The bicycle itself is amazing. I love it. But being a customer of this bicycle shop is what completes the experience. I know that I’m going to be great service and that I’m not going to get nickel and dimed on repairs.
Case in point:
Two days ago, I was biking home from work IN THE RAIN around 8 pm and ran over a piece of glass. POP! Flat tire… I walked about 10 minutes from that spot to de Stadsfiets hoping they might still be open. At 8:15 pm they were still there, putting up the bikes. If you live in Amsterdam you already know its almost impossible to find a bike shop that is open on a Wednesday at 8 pm. I dropped of my bike for repair to pick up in the morning.
The next morning stopped by on the way to work to pick up my bike, prepared to pay their unusually cheap rates for flat repairs. The owner greeted me at 9:30 AM with a big smile on his face like an old friend and asked me how if I was enjoying my bike. I told him, I LOVE IT as I reached for my wallet. Then he told me, «Don’t worry by friend. This gonna cost you nothing.» :)
I actually tried to refuse his generosity because he so often gives my girlfriend and me discount on little service items like this and honestly I feel paying his discounted fees is the least I can do. He told me, «No, don’t worry. You’ve only had your new bike for a month. I take care of it.» :)!!!
This is the kind of customer service that turns a customer into an evangelist! GREAT WORK STADSFIETS! You’re the best in the business in my book!

This place is great and the staff is adorbs!
I went in for a chain lock for my bike and the man helping me was super friendly and helpful. I left thinking «That was so much fun!»
Um, what? Buying a bike lock was fun? Yeah. Either I need more fun in my life or this place is just THAT great. (Hint: It’s just THAT great.)
Great selection of bike accessories and bikes!

I wanted a front rack for my bike and looked around at a couple of neighborhood places and decided on de Stadsfiets. I’m glad I did. It was quicker and cheaper than the three other places I checked out. As I arrived I saw two other customers leaving with a smile. In putting on my rack they actually fixed another minor problem I had for free.
Recommended!