KLM Royal Dutch Airlines

I really liked KLM! For a first time traveller with this airline I wasn’t sure what to expect. We flew from Glasgow to Tokyo Narita via Amsterdam and all four flights were totally fine, I was very impressed.
On the shorter flights you just get a light snack but there was tonnes of food on the Amsterdam — Narita leg. And the food was impressive! I took the Japanese option both time and I have to say it was up there with Singapore Air for quality.
Their planes are a little old and so the screens are a little battered but the selection of movies was decent. I really can’t think of anything to complain about and was really happy with KLM’s service. On our last leg home they did make my check in my carry bag but that was because the flight was full, and it was one of the first bags out so no big deal.

So far not impressed, plane was late getting to Venice which made us late to leave and it snowballed from there. Now spending the night in Amsterdam (on them of course) not in the city but at a large truck stop on the other side of the airport, 50 eruo cab ride to town to look around. They are feeding and housing is but… I want to be home. It will cost me 230 dollars to change my us flights and there is” nothing they can do for us”. HOW ABOUT A HOTEL IN THE CITY!!! I’m done

Airline food is usually meh at best… even in business class on KLM Airlines enroute from Frankfort, Germany to KLM’s hub in Amsterdam.
The Chicken Salad box dinner that I had on this flight lived up to that
lackluster billing.
However, tonight I got surprised (in a good way) with the Licorice Lemon Mouse Desert… a flavor I’ve never seen! The licorice came through loud and flavorful and was surprisingly tasty! I’m definitely a fan.

GONE are this airlines royal days and my love for this airline. It was my favorite and as recent flights have shown me, times have changed. My main gripe is that the staff are crude and rude, offensive and pretentious. They can smile and go through the motions but rude is rude. I saw a mother whose sick child was having problems being ignored by a stewardess. Actually, she gave the mother a look. I went to get napkins for the throw-up…it wasn’t a big deal, and I’m a passenger. The way they talk and give looks, I can go on. I won’t. I loved this airline but wow things are in poor condition.
The seats are small. I’ve flown business class, which is fine but on one trip I didn’t and instead I bought some extended seats. It was fine, I had plenty of legroom thanks to being on the wing of a 747 – 400 but a passenger who was in what would be the window seat didn’t have that fortune. He had to sit sideways to experience the ‘extended leg room’.
Worst part, because I didn’t pay full price for the tickets, which I bought DIRECTLY from
, I didn’t get full mileage credit? NONSENSE. I’ve never even heard of this from any other airline I fly with. And to repeat, I BOUGHT IT DIRECTLY, not through
(and I would have gotten points through them also) or any other vendor.
What is good about this airline? What remains of its ‘royal’ days? My favorite airline is now my worst airline. My recent experiences with JetBlue and Alaska Airlines are a world class difference in experience.

I wanted to share the most painful and disappointed and regret experience when I flew with KLM. I took the flight from Kuala Lumpur to Amsterdam by KL810. Leaving KUL at 11:55pm, the flight took almost 13.5 hours, it’s a long flight. During the time above ground after meal, the light was intentionally off so that he passengers may sleep. I sat on 23G and was falling asleep deeply. Little that I knew, my small backpack which I placed underneath the seat was taken by other passengers. There are people (apparently a syndicate) who operate to steal passenger’s belonging while they are sleeping. I did not loose the bag, but I lost my cash $ 9,000 US. I assumed the lady who sat on 23D was the one took my bag while I was sleeping. In the meantime They were people laid sleep on the floor as well behind my seat, I did not know why KLM allowed passenger slept on the floor while the light was off. I was so SHOCKED when I reached to the hotel I realized that my money was gone completely. I rushed back to Schiphol airport and talked to Police station and made a Process Vebaal Report. The Schiphol Police was very excellent. They listened carefully of my report. Then I was asked to talk to KLM s security on the departure level, then I talked to one of the customer service. They asked me to wait… I waited for more than an hour. Then there was a male security from KLM approached me. I had a very bad impression with the KLM security who seem did not care. I was so disappointed big time… Because he simply did not care…
I warn every passengers who take KLM from and to everywhere, specially from Kuala Lumpur… BECAREFUL, BECAREFUL… WATCH YOUR BELONGING… KEPT YOUR BELONGING ALWAYS WITH YOU EVENTHOUGH YOU GO TO TOILET FOR JUST FEW MINUTES.
I know the face of the woman who sat in the same row with me. The lady is either from China or Malaysia. I flew with KLM on Nov 5^th, arrived in Amsterdam on Nov 6^th. I assumed big time that the lady who sat on 23D took and browsed my bag while I was sleeping. There were people sleeping on the floor behind my seat. If you took my money you better return the money back to either to KLM or Police station in Schiphol. Whoever took my money, you shall not live peacefully because the money belong to fund orphanage. Whoever you are who operated such a criminal theft action… REPENT, return the money immediately because that is not your money…
I hope KLM, would do better job, by:
1. Not letting passenger sleep on the floor
2. Flight attendant should do more patrolling
3. Should be revealing the name of the passenger
4. Discuss within the KLM that this is a serious matter.
5. KLM security should be more professional in taking report from the victims.
Thank you for reading and please make known to all people who travel with KLM to be careful… There is a syndicate going on… WATCH OUT!!!
Sincerely,
Oscar S
USA

This review is based on my short flight with KLM going from Amsterdam to London Heathrow, which was a lot better than my international flight with them from San Francisco to Amsterdam. Since they’re a Dutch company, Schiphol is the main place where their operation is based with plenty of flights through Europe.
Normally, I can’t stand short-​duration flights on smaller planes. They’re usually a lot more cramped with no entertainment onboard but I was really surprised with how comfortable I was on my flight that was supposed to take over an hour, but really lasted only 40 minutes!
Positives:
~ The stewardesses were really lovely and even though it was a short duration flight, offered complementary bags of nachos and biscuits to nibble on.
~ The plane had very comfortable seats for a smaller aircraft, strangely enough more comfortable than the ones on their international flight.
—
Overall, I have to admit I was unimpressed with KLM’s international flights as I reviewed my international flight 3 stars. However, I’d definitely be happy to make use of KLM for short duration flights around Europe. As other reviewers have mentioned, their Cityhopper service is pretty awesome with loads of them going out of Amsterdam all across Europe.

So far I haven’t had any problems with flights as such.
The only flaw they had is in their communication — I’ve either never received reply from their Facebook support, or I got one but quite late.
When trying to rebook a ticket with their special flexi option, the people on the phone were mostly unhelpful in explaining dates/​times/​prices and there was no other way how to rebook it. It nade me wonder if the normal option where you pay £60 (instead of £10extra for flexi) for rebook plus the difference in price that day — is easier and it indeed was! I could choose another dates online and see the prices and times clearly! Unless I got it all wrong and I don’t understand their offers?..
Their new app is in my opinion worse than the one they had before.
The good about KLM is they are part of Flying Blue it’s quite worth it to register, if you know you will use at least 15 flights (not trips) per year, which will upgrade you to the silver level. From there you get extra luggage (2 luggages, 1 hand and handbag included in the price) and time to time you might get bumped into the business class.
It’s not the cheapest option, but since I have extra luggage and they have one of the better times for travelling from Aberdeen (UK), it is my mostly used airline at the moment.

I flew KLM on a long haul flight to Japan from Dublin, via Schipol airport.
As far as long haul service is concerned, it could of been better. KLM seems to carry it’s no frills dutch approach into it’s long haul operations which can give a mixed bag of results.
Pros:
— No delays, seems to be a rather consistent performer on timekeeping.
— Very helpful cabin crew. I am a frightened flier and the cabin crew couldn’t of been any nicer to me. They moved me to free aisle for privacy and they checked in on me every hour or so.
— Cost effective. My fare was about € 200 cheaper then if I had flew with British Airways or a Japanese carrier.
— Free booze on long haul flights!
Cons:
— Ground staff were not very helpful. Check in process was an absolute joke. The self-​service check in terminal could not locate my bags and the transfer desk was overrun with queuing. KLM staff did not offer much assistance.
— Onboard, the entertainment/​VOD system was faulty for my trip to Japan with an unresponsive remote. On returning flight, the entertainment system was faulty for everyone and had to eventually be turned off.
— A previous reviewer mentioned that KLM has as little human interaction as is possible which I don’t think is an altogether good thing. It is impossible to contact them via phone (I had to use public social media) for emergencies/​inquiries. Also, when their check in terminals are not working, it’s even harder to track down a KLM staff member to get help. That is not ideal to be honest.

KLM has delivered what is so far the absolute worst flying experience anyone in our family has encountered. They do not offer any ²⁴⁄₇ telephone service, even for urgent and emergency situations. You must tread into the digital wilderness of Facebook and Twitter to try to find a resolution to your problem. These venues are staffed by protocol bots who utter pleasing reassurances but do nothing.
Even after finally contacting someone by phone we were outright lied to about a family member’s flight. Flight KL0602 left Los Angeles on July 17, 2015, got as far as Newfoundland then turned back to Toronto after the pilot determined he didn’t have enough fuel to cross the Atlantic. Glad he realized it before it was too late! Passengers were herded through customs at 1 a. m and told that the flight would not continue on until 7 pm, if it could be repaired! A lucky majority snagged hotel rooms through some sort of lottery system that was based on how much one paid for their ticket. Economy travelers were left to languish for hours while airport workers debated whether they could drive them to a hotel or not.
I called the «Customer Service» phone number before they closed for the evening to find out why the flight was diverted, which I could see on
. I was told that the crew had worked too long and needed to stop in Toronto to rest. This was such a ludicrous explanation that I asked to speak to a supervisor and was given the same story. I only found out through Twitter that the jet had a mechanical failure.
Mechanical failures happen and I’m glad they caught it before it became a disaster. But there’s no excuse for hiring clowns to answer your phone lines and lie about the circumstances of the flight. Requiring distressed passengers and their families to use Facebook and Twitter to resolve their problems is bad for all concerned. Having read some of the Facebook posts and tweets I am not surprised at our experience. Never again KLM!

Terrible experience with KLM. We booked the flight to Brussels-​Amsterdam-​Calgary 6 months in advance. The seating was also booked but they decide 2 days before the departure to change the seats without letting us know. Then it was impossible to change them back.
The flight to Calgary took us there smoothly bit our luggage were missing. It took them not one day but almost three says to have them back! We had to call their non-​stop to get an update. That phone bill will cost me a fortune.
On our way back, it was even worse. Our flight to Brussels from Amsterdam was cancelled and we had to take the train! And since it seems like it is their specialty, they lost another piece of luggage.
Never again KLM!

I lost an expensive Amazon Kindle E-​Reader on KLM flight 602 LA to Amsterdam on June 18^th. They have done NOTHING to help me get this back. They even have the nerve to push this to Twitter and Facebook, see message below and link. The staff on Twitter and Facebook just push it off on someone else. I have been chased around between making expensive calls to Amsterdam to both the airline and airport and all I get is the run around.
From KLM website
«So if you left something in a KLM aircraft or lost an item at Amsterdam Airport Schiphol, simply contact KLM on Facebook or via KLM on twitter within 3 days, and the team gets to work right away!
Update: I never got my device back, and never received a direct phone or email for Lost and Found. If you leave something on one of their planes, good luck getting it back.
Sharon

Mit unserem Ausflug von Wien über Amsterdam nach Lima (Peru) mit KLM waren wir eigentlich absolut zufrieden. Nun, Verspätungen passieren. Auch dass man eine zusätzliche Nacht in Amsterdam verbringen muss/​darf passiert. Schön ist das selten, gerade wenn man unerwartet noch irgendwo übernachten muss. Entscheidend ist hierbei, wie die Airline damit umgeht. Man war 1A organisiert, wir bekamen direkt neue Bordkarten und waren sofort informiert über alles, wo wir uns hinwenden sollen, um den Voucher zu bekommen, wo wir hinmussten, um ins Hotel zu kommen. Ich glaube, aus dem Flieger ins Hotelzimmer hat es nicht einmal 1,5 Stunden gedauert.
Der Flug an sich war 1A. Der Service war super, das Essen war halt das normale Flugzeugessen, nicht lecker, aber genug, um 12 Stunden Flug gut zu überstehen. Das Bordprogramm war standard, die Sitze halbwegs bequem. Auch haben wir uns absolut sicher gefühlt.
12 Stunden Holzklasse sind nie super, aber bei KLM sind sie so angenehm wie es ging. Wir waren zufrieden. Abzug gibt es eigentlich nur für das nicht ganz so tolle Essen.

What a bad experience with customer service. After following their instructions explicitly on changing a flight in a manner that they said would invoke no fees because it was within 24 hours (they said to request a refund and rebook) I am now out $ 1100 in «fees» and still do not have seats on the new flight. Never trust what they tell you.
Update. Took 30 days but it got sorted out. Delta is handling their customer service but has no authority. Referrals to Amsterdam took about a week to turn around and were turned down even with recommendations to approve from supervisors at the call centre. As I said, they finally got it sorted out.

Like they say, «Never Again». KLM should really help their hostesses to speak engels a little better. Though I can read and speak a some dutch. What I experienced on KLM was shocking. Were these people asleep in primary school? Also they really should relax the weight rules for the hostesses. Some looked as if they may snap in two. I felt compelled to give my inflight meal to the hostesses. They looked like they needed something to eat. As well as a different style of uniform. The brown leggings they wear make me feel ill for some reason. The major reason why I do not like KLM other than the superficial. Is that they tend to lose luggage very easily. Since the blue clad «KLM official» threateningly told me to put away (I was removing the sd card, not taking pictures) my camera in the waiting area. I later witnessed this «official» grab his broom and dustpan and sweep the floor. It amazes me how police powers have been given to everyone these days. Perhaps if the KLM people would focus on making their service better, rather directing their janitors to threaten customers maybe they might rank a bit higher as an airline. I have flown with the arrogant dutch airway a total of eight times. Each time it’s the same old story. Dirty planes, lack of english speaking staff, arrogant hostesses, revolting food, teenage looking pilots, lost luggage and the oh so wonderful Schipol prison like customs experience. I give two stars total for the Royal pain.

CONSISTENT!
I’ve flown with KLM numerous times now, they are always consistently excellent!
Most recently my Fiancé and I flew to and from Amsterdam, with absolutely no complaints! :-) Brilliant! We self-​checked in, scanning in the passports then self-​checked our bag hold bag… great! I like as little human interaction as possible when I fly-lol…not in a weird way, but just cos my chat would be crap due to nerves!!! HONESTLY! ;-)
The flights have always been on time (obviously not all credit to them; weather etc!!!) On our recent return it seemed as if the plane was late in arriving… the ground crew got everyone queued up, passports & boarding passes checked and got everyone on board in time to leave-​they reaaaaally hustled! I was v impressed!
I find the flights are completely comparable to «budget» airlines price-​wise, perhaps a tenner or so more expensive; the service is MUCH superior, though and I’d rather pay a teeeeensy bit extra for tea/​juice and stroopwaffels on board! Also O’m a Flying Blue member (free membership!!) which means I get a discount on hold baggage. BARGAINOUS!
I recommended KLM to a friend today, actually… and I’d happily do so to others!

My favorite airline! Royal dutch airlines :)
I red the reviews here on Unilocal,and i couldnt help it to write one aswell. Offcourse KLM is more expensive than a low cost airline. But you really get what you pay for. Lets begin with safety. Safety is the most important thing, if you ask me, when you fly with an airline. KLM doenst take risks. Same thing for when you strand somewhere, KLM Will always be there for you and fund a suitable sollution for both parties. Compare to other airlines. Thats a excellent plus.
The staff, Cabin and ground, are kind and never hasitate to help you. Same for problems you fund during your flight, they Will always be there to find a solution.
And offcourse we dont have big fancy airplanes with a big bar or the most outrageos choices. We are down to earth and human. Thats way more valuable…
Ps: people do not understand that not the airline chooses the gate… Its the Airport who schedule the flights to the different gates… So dont blame the airline!

If you loose your luggage abroad… Good luck. You get this number you can call for updates where there is only people behind a terminal with absolute no willingness to help, with an attitude and frankly useless. No concept of service and understanding you are in a bad situation.
Try twitter, yes. Good luck with that. Every Twitter answer is at leas one hour wait for just silly answers… «Here to help» … really.
Next time I do like the rest of the passenger and instead of checking in my carry on I take it in the cabin and I let flight attendant work it out

Eh. They are OK I guess. But quite pricey. This whole connection with Delta/​Northwest has not improved the cost or experience for the traveler. Especially one who had miles with KLM.
They are costly flying from A’Dam to Toronto, nevermind to NYC.
I find the service lacking on this airline compared to others at the same price point. But at least they speak 10 languages or more on every flight. Can’t beat the Dutch for languages. This airline is no different. Each announcement will be in every language there’s a passport for on the plane. I promise.

We had a great flight with KLM as a Delta partner. We were offered the upgrade to economy class early (day before our flight) by email– and I had been worried about that. It would have been nice if they coordinated better with Delta and I could have upgraded before my trip (and not had to worry I might be stuck in coach) — so I am taking one star away for that, but everything else was great. The food was much better than Delta, and there was something coming to my seat almost every hour– drinks, snacks, warm towels (I really like the warm towels). The air hosts were very good, and very helpful and friendly, and it was just a nice experience.

I have flown KLM several times now, but only for short-​haul flights between Berlin and Amsterdam. They use Terminal D in Berlin Tegel Airport, and that is not bad at all.
Service in the cabin is okay. Nothing exceptional. People are smiling, the food is just a snack. The airport in Amsterdam is huge, and well-​maintained. They tend to shuffle gates every now and then, announcing one and changing it to another every once in a while.
I normally would probably just have given three stars, but I was impressed with the Twitter customer service once. I had a question regarding my luggage, and tried their Twitter account. Sure enough, someone was there to answer me within the hour. It was quite efficient, and I would definitely prefer contacting an airline like this again in the future, compared to the mundane and sometimes annoying way of calling them on the phone and being held on the line for ages.

Unser Flug ging von Berlin via Amsterdam nach Denpasar in Indonesien.
Selten so gut geflogen. Ich muss sagen, eigentlich hatte ich etwas anderes von KLM erwartet und wurde positiv überrascht. Die Flugzeuge, wir sind mit einer 777 geflogen, sind etwas in die Tage gekommen verrichten aber zuverlässig ihren Dienst. Die Holländische Crew war die ganze Zeit über sehr nett, aufgeschlossen und hilfsbereit. Keiner von ihnen zeigte irgendwelche Anzeichen, dass er angenervt war oder schlechte Laune hatte. Das Bordmenü, auf der Langstrecke über Nacht hatten wir Abendessen und Frühstück, war auch nicht mal so schlecht, machte satt und schmeckte halbwegs anständig. Auch die kostenfreie Getränkeauswahl konnte sich sehen lassen, Bier, Wein und Schnaps war kostenfrei.
Die 777 war mit einem Multimedia-​System ausgestattet, so dass jeder seinen persönlichen Bildschirm in der Rückenlehne des Vordermanns hatte. Video On Demand ist das Stichwort, für jeden Geschmack war etwas dabei, von den grossen Blockbustern, die auch aktuell im Kino sind, bis hin zur Schnulze, einfach genial. Der 16 Stundenflug ging völlig kurzweilig an mir vorbei. Mit KLM werde ich wieder fliegen, wenn sich die Möglichkeit bietet.

I have limited experience with KLM, but the one time that I did fly with them, it was an excellent experience. I flew from Amsterdam to San Francisco and although it was an exceptionally long flight for me (11 hours), it pretty much went off without a hitch.
Mind you that I did take ambien and managed to sleep almost the entire flight, I felt that the service, food and overall experience was great. And since they are a Delta partner to Europe, along with Air France, I received all the Skymiles without delay. I would fly with them again the next time to Europe

Eigentlich freute ich mich, mal wieder mit KLM zu fliegen, und zwar von Brüssel via Schipol nach Hamburg. Um so enttäuschter war ich zum einen vom Service am Check-​In, zum anderen vom Service während des Fluges.
Beim Check-​in gab es am Economy Schalter eine sehr lange Schlange von ca. 40 Personen, während vor den 2 anderen Schaltern nur 3 Personen standen. Leider war keiner dieser 2 Schalter bereit, die Gäste von der Economy-​Schlange mit abzuarbeiten.
Aufgrund einer Fussverletzung hätte ich mich gerne irgendwo niedergesetzt und dort gewartet bis die Reihe an mich war, doch weit und breit war kein Stuhl bzw. Bank zu sehen. Einen Hinweis bei dem Personal am Schalter konnte ich nicht adressieren, da das Personal dringenst den Check-​In durchführten und keine Zeit für meine Anfrage hatten.
Während des Fluges mit dem City-​Hopper nach Schipol und danach nach Hamburg gab es je eine kleine Tüte Snacks, genauer gesagt 8 Krümel, und zum Trinken einen kleinen Becher mit Orangensaft, den ich glücklicherweise noch in einen kleinen Becher Mineralwasser umtauschen konnte, obwohl der Steward schon ein paar Reihen weiter war. Hat das Flugpersonal keine Zeit mehr den Fluggast etwas zu fragen?
Wo ist der frühere Service von KLM geblieben? Alles sehr schade. Ich bin sehr enttäuscht über den aktuellen KLM-​Service.

Nach nun einigen KLM Flügen muss ich einfach sagen Fantastisch…
Ich fliege mit KLM meistens kurzstrecke also KLM Cityhopper.
Meistens pünktlich (für zb. Schnee kann die Airline nichts), sehr Freundliches Kabinenpersonal (Aber auch am Check in wirklich sehr nettes und immer bemühtes Personal), die Speisen sind okay, und die Piloten Fliegen ordentlich.
Ich freue mich wirklich wenn ich mit KLM fliege, dies ist die einzige Airline die noch nie einen Fehler gemacht hat (Mein Gepäck ist immer angekommen, seltene Verspätungen, immer die richtige Buchung, nie überbucht)
Gerade was Verspätungen angeht muss ich ein Lob aussprechen, die KLm versucht immer Verzögerungen beim Start wieder einzufliegen, bekommt man dennoch mal einen Anschlussflieger nicht mehr, dann setzen sie einen ohne Diskussion oder irgendwelche Zuschläge in den nächsten Flieger der selbige Richtung fliegt.

Die KLM ist eine niederländische Fluggesellschaft. Ich war mit meinen Eltern mit der KLM von Bremen nach Shanghai Pudong International Airport via Schiphol geflogen.
Innenausstattung der Boeing 747−400M KLM Asia: Die Sitzplätze pro Reihe der Economy Class werden folgend aufgeteilt:
— seitlich je drei Sitze
— mittig je vier
Es gibt wie die anderen Flugzeugen wenig Beinfreiheit. Die Toiletten sind sauber. Vier Punkte!
Versorgung: Die Mahlzeiten sind dekorierend verpackt. Das Essen fantastisch, die Getränke absolut klasse! Es gibt immer nach dem Essen eine kugelförmige Bonbon-​Art von der Kaugummisorte «Airways». Um die Gäste sich nicht langweilig zu werden, werden Filme wiedergegeben! Fünf Punkte!
Der Service: Das Personal der KLM Asia spricht drei Sprachen niederländisch, englisch & chinesisch, auch bei Routeninformationen, Gefahrsituationen etc. Ich habe mit einer schwangeren Stewardess unterhalten, das Gespräch ist immer freundlich & lustig. Fünf Punkte!
Der Flugpreis: KLM hat durch seine hervorragende Qualität einen ordentlichen Preis. Zwar sind die Flugpreise der KLM gehoben, aber besser als bei Lufthansa & Air China. Vier Punkte!
Mein Fazit: Die majestätische Fluggesellschaft ist die Alternative zum Fliegen & Vergnügen!