The Moving Squad

There is a whole niche market for sloppy removal companies and this sadly is one that occupies this spectrum. Having stated on their website that they ‘specialize’ in apartment and inner city furniture removal and haulage, once they got here they couldn’t believe that we were going to make them go up and down four flight of stairs, their faces resembled smacked arses. While we had paid for two removers, they weren’t able to do their job properly, and my partner had to help them shift stuff, in the end doing more work than both of them together. This is after we had such issues with one of the customer service representatives Shane, who neglected to inform us after to whole hours of waiting around for them to show up that his boys were busy on another job and would get to us as soon as they could.
In the end he didn’t even contact us with this information. We had to call him.
I don’t mind having to wait for a little bit if people are busy but the least you can do is inform customers of the estimated waiting time.
I would never use this company again.