Beaurepaires Greenlane

l will not be going to Beaurepairs Greenlane again and I will be recommending that everyone else do the same.
While I don’t believe that the customer is always right I certainly feel very strongly that it is EXCEPTIONALLY POOR PRACTICE to blame a customer for your mistake.
–Five days is an unacceptable time to be driving on your spare tyre (in a work vehicle doing reasonably high mileage).
–Had I not spent an hour making phone calls to sort this issue out myself who knows how long this could have taken.
–A simple one minute phone call would have sufficed to keep me informed of the situation.
My advice to the staff member:
–Don’t blame your supplier, it doesn’t take five days to get one tyre for a very common vehicle.
–Don’t blame my lease company, it’s bad form when they stated you as their preferred supplier.
–Never ever blame the customer to his face.
–Just apologise, you don’t have to accept blame but certainly don’t blame everyone else.
You have upset this customer to the extent that I phoned our lease company to log a formal complaint and then downloaded Unilocal purely to post the first bad review of my life.
Probably the worst customer service I have experienced.

YES YES YES!
Always coming back here to get my tyre-​work done in Auckland!
I definitely received 5-​star service, felt like I was a VIP, that I was getting the great prices and that my car was being well taken-​care of. Exactly what you want: knowing that you’re not getting ripped off by a place that knows you don’t know much about cars.