Auckland Airport Kiwi Motel

Do not, DO NOT, stay here. I arrived early in the morning, I should have checked but didnt expect to see a sign that said, no one in today go next door. Went next door and had a horrible experience w the receptionist who also was the night manager. Apparently the hotel, motel, and backpackers are all together. All he said was call the booking agency that I had booked to cancel. Dont waste your time, patience, or money. Place is the worst. Rather stay in a hostel and get a better welcome.

–in general, this place is disgusting. Stay somewhere else and save yourself the frustration.

Don’t stay here. Really. This is my first 1-​star review and I don’t give it lightly. I booked a «family room,» online. I was trying to find something close to the Auckland Airport to stay at the night before a very early international flight the next morning.
When we arrived, we realized there are two places (the hotel and the motel). We found out in the lobby of the hotel that our booking was at the motel. While the hotel lobby was reasonably nice looking, the further we walked along the path to the lobby of the motel, it got scarier and scarier. The lobby to the motel was staffed by a guy that was friendly enough, but it was dingy and disappointing. Sadly, it was way nicer than our room, which was nothing better than a glorified hostel. Actually, most hostels I’ve stayed in were nicer than this room.
The room itself had bars across the bathroom window and a sliding door that opened onto the car park (not awesome for creating a sense of safety). There were holes in the walls, a door handle missing from the bathroom door, large patches of wall that had holes and never been repainted. The beds were springy (in a bad way) and I was actually scared to get under the blanket/​comforter.
We gathered up the troops and went to eat dinner in the hotel. The décor looked like it would have been nice about 30 years ago. There was pool table and large screen TV lounge area. We ordered chicken/​fries for my 3-​year-​old and asked that it be brought out promptly, in order to avoid little person meltdown. This was done, and we snacked off his plate. My husband and I ordered butter chicken. We waited for over 45 minutes and our food still hadn’t arrived. By then, we hit meltdown anyway and asked that they provide our meals in a takeaway box.
We waited still 10 – 20 more agonizing meltdown minutes. They finally brought out the boxes. My husband took the kids to the room and I went to the hotel lobby to pay for the food. I went back to the room and was utterly disgusted by what was provided. I had a whole six pieces of bite-​sized chicken, a papardum that was the consistency of wax paper and some lettuce. All for the bargain price of $ 21.
I was fuming by now. We asked if we could move rooms and they said they were completely full and we couldn’t move. I took the nasty papardum back to the hotel lobby. The hostess asked, «How can I help you?» I said nothing and showed her the gross food. She apologized, walked me back to the dining room, told the waiter it was «not acceptable,» and asked me if I wanted a replacement. I said, «Not if this is what it’s going to be replaced with.» She told the waiter to «bring out the best.» Why would this have to even be an instruction!!! Shouldn’t you already be providing your customers the best you have? So, I waited another 10 minutes for more papardums. The second set actually resembled the food they were meant to be, and tasted fine and had a normal texture that you might expect.
All in all, it was not worth the $ 150 I paid to stay here. Not by a way long shot. I would never stay here again. I would never recommend anyone else to ever stay here. Whatever your concerns with money may be, no matter how cheaply you are trying to get by, this place is not where you want to put your money. Trust me.