ANZ

I remember this was one of the first banks that were open on a Saturday. Before banks were in malls, this ANZ was super handy because it was right across the street from Lynmall. I have always been a National Bank customer so now I am slowly accepting that I am now part of ANZ, and it’s been a pretty all right transition; I just miss the horsey. The staff at this particular ANZ are always really friendly and helpful, and it’s always spick and span. Could do with a bit of renovation though, but so could most banks. Parking can be quite annoying here because you have to park at the mall as there is no street parking, and they’re always doing road works so I doubt there’ll be any street parking outside any time soon.

I have been banking with ANZ since I came to New Zealand four years ago and I must say I can’t complain. Even when we opened the account, the woman we dealt with was great, explaining everything and not pushy in any way. We actually left that day with 2 eftpos cards and this made those first few weeks in Auckland much more convenient. In England, they send them out in the post, then they send the pin out separately and it’s all very inconvenient. I had to change some cheques in sterling from the Inland Revenue in the UK and ANZ processed them without any hassles. Mind you, I did have to wait about 15 minutes and the people behind me in the queue were grumbling. Still when the assitant swivelled round the screen to show me how much Kiwi dollars I got for a cheque for GB600, I was a very happy man!

Feeling right at home at ANZ!
We’ve recently moved our banking to ANZ and what a smooth thanks to their personal service at the central New Lynn branch of ANZ. Our business banking manager, Nicola, and her assistant, Pratika, answered all of our questions, made sure we had all of the correct things in place and when we did discover there was a small issue that needed fixing on one of our accounts they immediately rectified the matter, following up emails with phone calls to make sure things are right.
The New Lynn main Great North Road branch is currently a bit cluttered due to street upgrades which thankfully should be done soon, but that has no reflection on the interiors which are, as you’d expect from one of our biggest banks, very modern and professional.