Hertz Car Rental

I reserved a car and paid in advance. I got there, they told me that they only had larger cars. They told me my only options were to come back in 24 hours or to pay more for the larger car. What a ripoff.

Worst experience ever! It is 11:41AM and the unhelpful customer service rep just advised us that our car won’t be available until 7PM… Is this for real? Stay away from Hertz!

Renter beware! All car rental places in Merida are a scam. They dont honor your credit card car insurance and don’t expect to leave paying what it said on expedia or any other travel site. They are rude, unprofessional, and a scam. They wont have the car you reserved and will not let you leave without you purchasing their $ 35 dollar daily insurance. Stay away from this place, they should have their franchise revoked this is no way of doing business.

Don’t even think about to trust on this company, Hertz should terminate franchisee they didn’t honor American Express Travel reservation and sold out all vehicles and employees don’t have an idea how to handle these situations even Mexican Federal Regulator put a sign of malpractices and Suspension on Merida’s airport booth, they complicated my family New Years’ trip on Yucatan Peninsula and Riviera Maya

Even if your travel package includes a Car here, don’t do it. The person at the front desk was with his hands tied because he didn’t have any units at all. He kept trying to reach the main office so they could send him cars, but they wouldn’t. Why even hace an office if you don’t have enough inventory to support an airport branch?