Zoëtry

Went here for a NEW YEAR trip and stayed thur-​sun. FANTASTIC SERVICE !!! BEAUTIFUL RESORT!!! Food was great and everything was literally fantastic. If you leave your laundry in the little door in a plastic bag they provide for you, they will do your laundry and leave it in your room the next day. The swimming pools were warm and overlooked the ocean. The Cozy Bar is literally a cozy bar haha. Hilario (the bartender) was nice and was really helpful and made us feel comfortable with our stay. Everything was great except ONE THING (reason behind why i took one star off) The spa … staff at the spa was horrible. I believe our spa session /​massage was about $ 100 each person. They did my massage and put me in a bath. 1. The hose splattered all over my face. Water went in my nose and was all over my phone which was on the chair on the other side of the room. There was no apology. 2. If I’m paying $ 100 I would assume that the bath bombs left in the bath was for me to use. NOPE. They charged me! 3. Complaining to the front desk of the spa did not help either. They weren’t apologetic either. So I had to actually go to the concierge and complain to them and so they did not charge me for my spa session. My overall stay at Zoetry was nice and relaxing. I wish the spa didnt have to ruin it!

I’ve been coming to Isla Mujeres for several years now, visiting the Villa Rolandi and enjoying the food, drinks, pool, and beach. While the beach waters are a little rougher than on the north/​west part of the island, it’s still breathtaking and spectacular! The staff at the Villa are superbly warm, welcoming, and make you feel warm and fuzzy. The hotel and its outdoor areas are nothing short of gorgeous.
Isla Mujeres is a very special island in the Caribbean whose locales genuinely welcome visitors with open arms and allow you to make their unassuming yet pristine island home for the few days you are here. The locales don’t beg for business but aim to make your experience on their island full, with a desire to come back for more.
Isla Mujeres is not Cancun, Cabo, Vegas or Miami… it’s its own special place. If you’re looking for a new experience on a relatively pure island, Isla Mujeres and Villa Rolandi for that matter are phenomenal options to consider.

I Would Stay Away, Far Away!
We were supposed to stay for 7 days but left a day early because we were so unsatisfied with our stay.
Pros:
— Manager Marco was very nice and tried to accommodate us where ever he could (one of the best managers I’ve ever dealt with, a real pleasure)
— Jesus was also an amazing addition to our very friendly staff
— The view was amazing
— Food at the French restaurant was amazing. Go every night, it’s worth it.
— Coffee was delicious
— Hotel will do your dirty laundry for free (no dry cleaning though)
Cons:
— the rooms smelled like raw sewage due to raw sewage leak into the air conditioning ducts
— Had to move rooms twice in 3 days because of the contamination of raw sewage in our room, on all of our clothes, suitcases and us Breathing it in (we are both sick in bed now at home)
— Day 4 we finally started our vacation and we had a room that didn’t smell like raw sewage (we lost 3 days of vacation from all of the drama with the sewage issue)
— We were comped a few massages for the inconvenience and my massage therapist coughed on me several times, a deep flemmy cough (she had to be very very sick and she needs antibiotics ASAP)
— Beach is tiny, barely a beach actually more like a swimming pool where the ocean would be
— BIRDS!!! Scream in the morning and wake you up at 7 — 7:30 AM no matter how deep of sleep these birds are crazy loud
— Food at regular restaurant was not good, all night room service was just nasty
— Small store next to front desk will scam you bad. Just know everything is negotiable there is no fixed price THIS IS MEXICO!
— Bring $ 100 in cash in $ 1 and $ 5 bills for tipping and you will love it and be treated like a king
— ATM has $ 6.00 fee plus 10% of every $ 1.00 taken out transaction fee which is crazy. I took out $ 300 and paid an extra $ 36. BRING CASH (about $ 500 will do)
— Watch out for time share talk, don’t fall for it even though you just got there JUST SAY NO! They will try and trick you into listening by giving you things like swimming with the Dolphins for free. I saw a lot of people fall for it and regret it. 1.5 hours turns into 3 hours.
So out of our 7 day vacation we got about 2 days of vacation with 3 days of sewage, 1 day being a travel day and another day being home because our stay was exhausting, gross and not truly a vacation.
We paid for 7 days and got 2 vacation days in total. Not a good deal and a huge waste of our precious time to relax. I do not recommend it.
BUYER BEWARE

Ricardo and the entire staff at Zoetry are top shelf. Their personal service and complete attention to detail puts American resorts to shame. If you have just one trip to the Caribbean in your entire LIFETIME, you must stay at Zoetry — ask for Ricardo — and be overwhelmed with their kindness and service and providing every comfort.

The combination of a superb food & wine with amazing views and relaxing yet high-​end resort and restaurant make this place one of my favourites by far!..

Best Ceviche, wonderful Soupa del mare, excellent Tiramisu, and Flan as good as my wife’s 30 year old Puerto Rican Flan.
Wonderful food VERY REASONABLE PRICES and lots of fun.