NH Hotel Giustiniano

This little sanctuary is in a wonderful location. Easy walk from the Lepanto metro stop, and really walkable to most other places as well. Definite 10 minute walk to the Vatican, and you can be across the river in no time as well. I’m a walker but had no problem getting to Trevi Fountain and most of the standard tourist destinations from here on foot. Prati is a lovely walkable neighborhood. Tons of fun shops, fresh markets, bakeries and dining options in the area as well.
Front desk staff was warm and friendly, although minus one star for the long wait. We got there before check in time, and I was surprised that they did have a room available, albeit not one with the two twins I’d requested. That room wasn’t available until after 4, an hour after check in time, which was mildly irritating. No issue with holding our bags though and we used that time to scout the area.
Room was spacious and very clean. Likewise for the bathroom. Excellent water pressure in the shower to boot. Nice linens, one set of towels. Call to housekeeping quickly brought two more bath towels, but not an entire set. Boo.
Lots of closet space and a mini fridge. Score. Also a nice balcony: overlooking a wretched interior view. Guess why there were no chairs out there.
Breakfast buffet was a great treat– lots and lots of options. I even saw some gluten free treats, alternative milks, tons of breads and pastries, lots of beverage options and two coffee machines to cut back on the wait times. Lots of wait staff making everything look pretty, but don’t expect to get your dirty plates cleared quickly.
All in all, I would return. The location can’t be beat. This is a basically a standard business hotel. Don’t expect any special charms or uniqueness… if you are looking for a restored monastery or exquisite old architectural elements, this isn’t your place. That’s not a negative btw. After a week of tiny elevators, odd shaped rooms, and other quirkiness, I was happy to enjoy the sterile clean order of a well run chain hotel. This place was a joy, and perfect spot in Rome.

This hotel would be a slam dunk, 4 star + review if not for 2 things — towels and a/​c.
I know what you are thinking towelsI? How picky can you get. Hear me out! We got the NH and were delighted with our room. Huge bedroom, comfy bed, great bathroom, armoires, gigantic TV — the works! Then we look in the bathroom and notice that it has exactly 1 towel in it. No biggie right? I try to call down to get more. No answer. I go down to the front desk (where another in my tour party is complaining they only have 1 towel!) and the front desk clerk nods and writes our room numbers on a piece of paper that looked like trash. We come back from dinner and still no towels. I call and go down again. Nothing. So my husband and I share 1 towel! Oh, then we notice that the a/​c turns itself off after like 20 minutes and flashes an error code.
So the next morning, I have had it and go down and tell a new person we need more towels. She nods and writes down our room number again. Then I try to tell her our a/​c doesn’t work and she doesn’t believe me! That is until I say is flashing error code ### — she then says, oh OK, then I will send someone up! Really? Whatever, it gets fixed. We take some towels off the maid cart and that is that. They were weirdly rude and unhelpful. However, the room was nice.
Really great location to shopping, restaurants and the vatican area. That can’t be beat!

We stayed here for 3 nights during our tour of Italy. Our first night here the AC didn’t work and when we went to complain the next morning they didn’t seem to believe us until we told them the error code that was on the display. When we got back that night everything was fine.
They also refused to give us more than 1 towel per day for our stay there (for 2 people).We complained several times our first day and they finally gave us another one, but then the rest of the time we only got 1 towel.
The bed was super comfortable.
The hotel is in a great location, which is really about the best thing I can say about it.

Very happy with the big rooms comfortable beds and clean rooms. Nice staff and great breakfast

I stayed here for 5 nights with my girlfriend for new years. It was a good location close to the Vatican. But wasn’t surrounded by tourists when you wanted to just walk the streets. The staff was friendly and helped with anything I asked. I didn’t speak any Italian other then «good morning, thank you, and a beer please» and it was no problem. Plenty of good restaurants nearby. The hotels food was ok as well just a little overpriced. The woman who cleaned our room was fantastic and professional. Overall a great hotel for a fair price in a nice area. Would definitely stay here again.

Great location walking distance to Vatican in not too touristy area

Nice and clean hotel at a fair price in a good neighbourhood.