Great place, really helpful staff, price is good, would strongly recommend 2wheels in Sandymount, have been fixing bike there lots of times, always happy with service and actual work done!
Smaid D.
Tu valoración: 1 Northampton, United Kingdom
I am writing to advise you against involving this lot in the purchase or maintenance of your bike. Here’s my unfortunate experience. Having had some trouble with my gears the engineer at 2Wheels suggested that I should get a new hub for my bike and as they didn’t have the time/expertise to either fix the existing part or indeed to attach the hub to spokes and a rim. They quoted me for a replacement of the whole wheel. I accepted their«expert advise» and asked them to go ahead with the work even thought it was rather expensive. Imagine my surprise some months later, when I’m being quizzed by one of their own mechanics as to where I’d had this work done, I was informed that the parts used were not of the brand of my bike — a cheaper brand was used — and that the rim of the tyre in particular was«not fit for purpose» as it was not deep enough to accommodate normal branded tyres. I learned all of this only after I had a puncture and they couldn’t fix it as the tyre wouldn’t stay on! Keep in mind that all of this has taken me half a dozen trips out of my way to their premises. I would like to take a moment to inform you about the way in which all of this was conveyed to me. The owners of this place are really rather rude, inconsiderate and just poor communicators at first I mistook this for shyness. That mistake was evident when at one point I was told that they would«be doing you a favour» to put this right. They even charged me for the puncture that I had to return to them three times to get resolved. No apologies for the hours of my time that have been wasted in this ongoing mess. I do realise that there are happy comments about this shop and if you’ve got a small issue that just needs a new tube no doubt they’ll fix that and you’ll be delirious with joy at the quick turn around but they were rude to me, they put the wrong parts on my bike and in the end they just put another type of tyre on and didn’t fix the underlying shallow rim issue. In short they have nothing but contempt for the customer who they have now lost due to penny pinching and poor customer handling. I intend to now take my bike to a competent player who uses the correct parts, someone who has the backbone to stand over their work(even if it doesn’t work out) and fix it. Properly!
Quentin D.
Tu valoración: 4 Dublin, Republic of Ireland
A new addition to Sandymount and indeed an welcome one… well, for me anyway as I cycled by quite by accident with two soft tyres on my maiden voyage on my 2 year old bicycle(a christmas prezzie I had sadly neglected). The guys were quick, efficient, knowledgable and not crippling expensive(I got them to replace both inner tubes just to be sure!). Deffo worth knowing about if you are of the 2 wheeled variety of commuter, I was jolly glad to see them!