3225 Lake Drive National Digital Park City West Campus
1 opinión sobre Ronan Campbell Jewellers
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Glaske
Tu valoración: 1 Dublin, Republic of Ireland
A disastrous and expensive lesson for me in online shopping with this retailer. I ordered an item and when it arrived it was clearly an ex-display item with scratches/tarnishing all over and generally not in ‘new’ condition. I called immediately after I opened the package and the response was less than helpful — they suggested I get the item resized at my own expense and have the damaged pieces removed! When I refused they then told me it would have to be repaired by the manufacturer under warranty, even though it was cosmetically damaged before transit and not a warranty issue. Eventually they agreed to a refund, but only after I paid return postage on the item! Send me an ex-display piece of jewellery and then charge me to return it when it’s not good enough? Outrageous. Shockingly poor customer service — avoid, avoid, avoid!