Air France

Je recommande l’agence se trouvant avenue de l’opéra
Conseils et renseignements au top
A votre écoute et sont à vos petits soins
Le service skypriority est fort appréciable

Horrendous. I’ve flow AF 3 times, and each time they have lost my luggage. The first time, it arrived the next day. The second time, it took three days. This time, which will be the last, I’m now on day 3 and the bag has still not turned up.
When an airline repeatedly screws up this bad, it really makes no difference whether the flights are on time or the seats are comfy of the food is tasty.
I’ve flown on my last Air France flight. Shameful.

I flew Air France from Gothenberg to Paris and Paris to Los Angeles.
The flight from Gothenberg to Paris was nice, on time, and breakfast was lovely.
The flight from Paris to Los Angeles was generally comfortable. The seats in business class were not lie-​flat, but they were at an angle. When completely reclined, the lumbar support came far up, so the seat required playing with to make it comfortable. Unfortunately there were only options for 2 way movement of the seats (basically sitting or lying down, but you can stop it in between the two options). Other airlines have options to adjust different seat movements at different times, so you can make the seat as comfortable as possible for you.
The food on the flight was good — as I would expect from a French company. I enjoyed their selection of teas.
The lavatory had a selection of toiletries to freshen up with (lotions, facial cleansers). That was fantastic.
One way to make a layover easier would be to have more Air France representatives available in CDG to help passengers find their way. I am unfamiliar with CDG airport, and when I did ask one person a question, I got yelled at in French. Unfortunately, I do not have the super-​power I wish I did (the ability to speak all languages), and French is not one of the languages I can speak. The magazine in my first flight with a map of CDG wasn’t very helpful. I didn’t understand the layout or process of getting from my arrival gate to my departure gate despite my best efforts to make the connection easier. I am a seasoned traveler, but CDG confused me. I found it to be the ATL of Europe. Fortunately, I was able to make my flight back to the US.

This is October and in February I purchased premium economy tickets for my husband and I round trip Washington Dulles/​Paris. We are 68 years old and it is important to us to travel together. We had booked a window and an aisle seat at the time of purchase. However upon arriving at Charles DeGaulle we were told our seats were not only not together and one of us was in a center seat. The explanation was they changed planes and everyone wants to be together. This is mathematically impossible since one of our seats had 1 person on the left and 3 people on the right. Neither Re divisible by two. We could try and ask someone to move. Incredible!!! That this is how you are treated and have to pay thousands for it!

This rating is for my international flight from Paris to San Francisco and mainly for specific stewardess whose name I unfortunately do not know. In general, the amenities on the flight were pretty good; the food was decent, seats were comfortable, and a great selection of entertainment on the screen.
But like I said, the review is for the customer service displayed by a specific stewardess who really went out of her way to make my flight as comfortable as possible.
I was sat to a really creepy guy who when I first sat down, said hello to me. I said hello back and he smiled and said hello again in a very strange way. I ignored him and he kept saying hello until he finally gave up. A few minutes into the flight he went to «sleep» but he put himself in a position where he LAID ON MY SHOULDER. It wasn’t as if he fell asleep and ended up in that position but he put himself there when he was fully awake «trying to get to sleep». I was really creeped out and was NOT comfortable at all so I went to a stewardess to ask for help.
I told her about my problem and she contacted higher-​ups to see if there are any seats available on the flight. Unfortunately it was a full flight so there were none available. She then asked a few men nearby to see if they were willing to switch with me and none of them did.
However, instead of just saying «tough luck» and sending me on my way she was very understanding of the situation and how uncomfortable I was. I told her though to please be discreet with him in that the vibe I got from the guy was that he was a young man who seemed very lonely and socially awkward so I didn’t want to embarrass him or cause a scene. So the stewardess came up with a plan, got a few extra pillows, and went over to where I was sat.
She acted as if I was complaining about the comfort of my seat, sat down, reclined the seat for me and put a few pillows down. Then, she rammed a pillow between my seat and the guy’s, acting as a barrier. She told him to make sure to «give me as much room as possible» since «my seat wasn’t comfortable for sleeping enough». Very discreet and job well done!
Halfway through the flight, she even came up to me to check and make sure that there weren’t any more problems and thankfully, there weren’t! I really wish I managed to get her name because if I did, I would’ve contacted Air France immediately to sing her praises. She really went out of my way for me when she didn’t need to.

Used to fly with AF years ago and after Delta bought them out their quality of service went tremendously down. I stopped flying with them for about four years until now when I decided to take another transatlantic flight and give them a chance. BIG mistake, I will never make again. Not only they changed me and my mom’s flights without notification. We so happened to find out we r on different flights after getting our boarding passes. No one could explain why the heck they changed mine. So they moved us with a flight three hours later. NO reason at all. Their customer service sucks. As I said NEVER EVER again with these clowns. Oh, and my luggage didn’t arrive with me. Let’s see how long before I get it.

Paid $ 400 extra to sit in Premium seating. My television was broken, they informed me after take off and I had to stare at a blank screen for 10.5 hours while everyone around me enjoyed movies and music.
If that’s how they treat Premium passengers I can’t image what’s going on behind me.

I enjoyed my flight just fine two days ago, but NONE of my luggage made it to my destination through Paris to Jeddah. So I have no clothing, no toiletries, no gifts, no nothing. I am very disappointed in Air France.

Four flights on Air France this past week, Washington to Paris to Istanbul and Istanbul to Paris to Washington. Good and organized, from the booking process (technically, I bought it on
) to the check-​in process and then at the airport, it was as organized as it can be when you want to get 500 people on a plane (A380).
A couple of complaints…
— Even as a SkyTeam Elite Plus level flyer, I was not able to pick a seat on the CDG-​IST-​CDG flights until check-​in. Fortunately, I was able to avoid a middle seat.
— No upgrades, even for a Delta Platinum Medallion.
— Three of the flights had no power at the seats. Fortunately, the battery on my laptop can last about six hours. I only found one or two movies on the IFE worth watching.
— Flight attendants did not spend much time in the aisles. On the A380, they pretty much disappeared into their lounge/​cabin.
— Boarding lanes did not appear to be enforced very well.
And a couple of compliments…
— Food on all the flights was surprisingly good. Free wine or beer as apertif, and then another one with the meal, and then again with dessert.
— Great language skills with English, Chinese, Dutch and German spoken by staff.
— Aircraft was clean. Even the lav was in good shape six hours into an eight hour flight.
I was pleased with it. I would fly AF again.

Wir hatten einen Hin– und Rückflug von Düsseldorf nach Cancun mit Umsteigen in Paris.
Wir sind die gleiche Strecke schon einmal nonstop mit AirBerlin geflogen.
Der Hinflug von Paris bis Cancun dauerte 11 Stunden, wovon die Servicebesatzung gefühlte 9 Stunden pausierte. Nachdem das Essen abgehandelt war, wurden sie nicht mehr gesehen… Wenn man keinen Gangplatz hatte und seinen Sitznachbarn nicht ständig stören wollte, ist man wohl verdurstet. Die Getränke musste man sich selber holen und bei der Gelegenheit am Besten gleich einen Snack (Plätzchen) mit erbetteln, denn sonst werden die fast 8 Stunden bis zu dem sehr dürftigen Snack kurz vor Landung wirklich lang. Und ich rede hier von einem Tagflug.
Wir hatten uns schon gewundert, warum die anderen Fluggäste zuvor so viel Essbares im Dutyfree geshoppt haben, … jetzt sind wir schlauer.
Haben uns dieses Wissen für den Rückflug zu Nutze gemacht, denn der war nicht besser, aber wenigsten ein Nachflug.
Der Zustand der Sitze war mehr als abgenutzt und das «Platzangebot» grenzte schon an unzumutbar, der Bildschirm unseres Sitznachbarn funktionierte nicht und mein Kopfhörer hatte einen Wackelkontakt.
Also alles in allem, … bitte nicht wieder!!!
Habe schon viele Fluggesellschaften auf Kurz– und Langstrecke kennengelernt, aber das hier erlebte ist beispiellos.
Zumindest sind wir (und Koffer) nach viel Busfahren zum und vom Flieger angekommen und der Schalterservice war ok, … auch nur deshalb der der 2. Stern …

I used them so many times. Overall, good experience. The staff is friendly, everyone spoke good English. Food is excellent on Air France. I did experience a number of delays and when it happened, staff always kept us informed and offered vouchers for food.

If you do not care when you receive your luggage fly Air France. We were 5 passengers and all 5 of us did not have luggage when we arrived at our destination. We flew SFO/​Paris/​Rome. In Paris none of our bags were loaded for the flight to Rome. 24 hours later we received 2 bags, another 24 hours later another bag and another 24 hours later the 5^th bag. Try flying any type of claim with Air France from the USA, that is another problem. There website is horrible and you do not get any confirmation and no one contacts you.

This is the worst airline. Never again will I fly this airline. It’s a shame that Delta is affiliated with them. They lost my luggage, told me three times that they would deliver it to my hotel, three days In Paris and still with out my luggage and necessities. Two other guests in my hotel have the same thing happening to them. Simply disgusting. The customer service is horrendous. Reading reviews on the web with people with the same situation! I can’t believe this over 8 grand in airfare and then this bull shit.

Horrible customer service at the Delta/​Air France check in desk in the Charles De Gaule airport in Paris. The woman Supervisor there is rude and she’s on a power trip. I have never been treated so badly by an airline employee, especially a Supervisor.
BEWARE: They weigh your carry on luggage at the security area. If it’s over 12 kilos they send you back to the check in area and charge you 70 EURO to check it in!!! Why not weight it when you check in your bags so you can distribute the overweight into the check in bag? I’ll tell you why, so they can make an additional 70 euro ($ 100) from people.

We flew from Paris to Venice and the flight itself was fine. It was short and smooth. That said the process of getting through check-​in and checking our bags was pretty rough. The line was massive and there were over 30 flights leaving within the next 2 hours and yet they only had 2 people working at the 10 open check-​in desks. They started pulling out people who were only 1 hour out for their flight but even that process wasn’t really moving those people through the line much faster. Once again once I was on the plane the staff were nice and they gave us a breakfast snack for our short flight.

Five days later and I finally get my bag and it was damaged too. Now a day before my flight home and the pilots are on strike. Flight cancelled. Worst airline ever.

Air France + 747 – 400 + Montréal + blanket of snow = just great.
Even though it was in summer, minus the winter wonderland, this is an unbeatable combination.

Not bad. Service was polite and friendly. Due to bad weather, we were in the plane on the ground at CDG for 2 hours waiting for the okay to fly. Flight attendants were friendly. The funny thing was that this was Air France, but their croissants were teeny tiny and stale. Still, a croissant (even if it’s teeny tiny and stale) and coffee were nice.

Excellent Customer Services and Delicious snacks, beverage and meals.
We were just back from vacations 5 days ago, we started with 3 nights in Rome as pre-​cruise for 7 days Italian and Spanish Mediterranean cruise and we flew to Paris for 4 nights after the cruise, Air France was the airplane we flew for our entire vacations.
I am glad that our cruise agent booked us with Air France

4.5 stars. Maybe it’s just because I’ve been way too accustomed to flying U.S. carriers like American, Delta, United and the like that seem to continually be hell-​bent on offering the passenger less and less, for the same (or greater) amount of money — but Air France is now my new favorite airline, by far.
First of all, score one for the spacious 747s. Again, I’m used to flying in the tightly-​packed little one-​aisle sardine cans our U.S. airlines mostly use, even for longer domestic flights. Even if my AF seat wasn’t any bigger, even if I’m still too tall for it — the plane just felt more open and airy than what I’m used to.
The food! My god. I can barely remember the last time I was served a real meal on a flight. Now, airplane food is never going to be French Laundry-​esque or anything like that, but wow, these Air France meals were actually competent, and filling too. We’re talking bread and butter, fruit, yogurt, risotto, pasta salads with pesto, mustard chicken… it’s hard to believe. Even the «snack» is fairly substantial. Also, wine, beer, and Champagne for which I don’t have to pay extra? Are you kidding me? Not only did they serve me a glass of bubbly as an apertif, I got wine with my meals — a full mini-​bottle that provided about 2 ¼ plastic cups’ worth! I felt guilty, half-​expecting the flight attendant to ask me for my credit card in French…
Seats were a little more comfortable than what I’m used to. While I in no way was able to sleep soundly, I did drift off for a bit on a few occasions, which rarely if ever happens for me on planes.
In-​flight movies, music and games. Excellent selection at no additional cost. On our return trip, it took a little while for the computer system to load up error-​free, but the important thing was, it did eventually load and everyone was able to watch movies.
We did encounter one very rude employee at the Miami International baggage check-​in desk prior to our Miami-​Paris nonstop. I’m tempted to blame this on MIA, but unfortunately I’m pretty sure this horrible woman was an Air France employee… hence the round down from 4.5 rather than up. Still, all considered, I wish I could fly AF everywhere!!!

Air France is a great airline and whenever you get the chance, don’t pass it up.
You will have unlimited access to food and alcoholic drinks at no cost. The attendants are friendly and accommodating. We were served breakfast, lunch, and dinner with in between snacks and ice creams and the whole nine yards plus a few bottles of wine.
Where can we go wrong? I especially loved all the new free movies I got to enjoy during this flight too!

Das Online-​Buchungssystem ist einfach und super. Man kann z. B. ohne Kreditkarten (–ngebühr) über ein Girokonto bezahlen. Der genannte Preis ist der Endpreis, 23 kg Gepäck und Bordcase inklusive.
Man sollte ab 30 h vor Abflug online einchecken, da am Flughafen jeweils 30 EUR fällig werden, wenn man das auslässt. Das kann auch jemand anderes zu Hause erledigen, da die Bordkarte aufs Handy geschickt werden kann. Eine Erinnerung daran kommt in den letzten 24 h vor Abflug per Email.
Am Flughafen wird man dann vom Personal trotzdem an die kostenpflichtigen Automaten zum Einchecken geschickt. Wenn man aber sagt, dass man die digitale Bordkarte hat, drucken sie dann unkompliziert eine aus.
Man steigt völlig entspannt ein, da es trotz günstiger Flugpreise Sitzplätze zugeteilt werden. :-)
Das Personal ist unaufdringlich nett. Es gibt auf Kurzflügen kleinere Sachen zu essen und zu trinken. Der Service geht manchmal superschnell, vor allem in Paris. Das Gepäck kommt dort sofort aufs Laufband.
Wegen der oft günstigen Flugpreise kann man eigentlich über gar nichts meckern.
Sie sind offenbar auch bemüht, unkomplizierte Lösungen zu finden, wenn etwas dazwischen kommt. Die Kundenhotline steht auf dem Ticket und ist schnell zu erreichen. Auf die Frage, was passiert, wenn man den Abflug verpasst, wurde geantwortet dann buchen wir Sie um. Dazu kann ich noch nichts weiter sagen.
*
Negativ: Einzelflüge werden z. T. extrem teuer angeboten. Wenn man pro forma einen Rückflug mitbucht, um den dann verfallen zu lassen, zahlt man auf einmal nur noch die Hälfte. Das verstehe, wer will. Deswegen ein Punkt Abzug.

Une étoile en moins parce qu’ils ont clairement réduit (drastiquement) le budget pour les plateaux repas. Et c’est une catastrophe.
Pire que de la bouffe pour nourrissons, c’est informe, fade, voir immangeable tellement salé et infâme, repenser à parmentier de saumon me donne encore des nausées. Et je l’ai gouté ! C’était l’horreur. Les gâteaux sont trop sucrés et sans goût, le pain c’est du caoutchouc. Je né touché même aux produits type fromages et viande parce que vu la qualité du reste je né préfère pas tomber malade.
Bref, si vous voulez faire la diète pendant une demi journée, Air France se fera un plaisir de vous aider dans votre ascèse. Beurk.
Le service reste néanmoins agréable.

Il y a beaucoup de monde, l’accueil est correct, les informations sont claires et précis, le cadre est sans plus.

Seriously, I have been flying soooooo many times that it has become rather boring and… uninteresting. Nothing exciting going on any more on planes, just get me to my destination, please!
But this last flight was different: first of all it was a A 380 which was amazingly huge and the seats in the lower deck were really spacious and big. Plus: a screen in front of your seat with over a hundred movies to choose from, TV series, documentaries, games… woooaahhh, where to start, I was actually quite worried I would not get any sleep :)
What an entertainment, I was really looking forward to this 10 hour flight.
Staff was extremely friendly and polite, my vegetarian meal not too bad either.
When it was snooze time I simply paused the movie I was watching (Eat Pray Love which I highly recommend) and continued when I woke up. As simple and convenient as that.
Flying Air France has always been a pleasure, usually they are always on time, rarely delayed and really professional. This A 380 though was a real treat and an exciting trip.
Quick tip: the upper deck is not as big as the lower deck, so if you want to feel special select a seat downstairs rather.

Air France a toujours été la grande classe, je me rappelle de mon tout premier vol entre les USA et Paris à 8 ans, j’ai eu droit à des jeux de cartes, à un jeu de dames et même à celui de l’oie (vous n’imaginez pas mon bonheur — j’ai toujours aimé les jeux mais à cette époque la c’était l’extase!). Puis les menus des repas venaient avec des fables de La Fontaine au dos et ils étaient bons! Maintenant les vols sont tout aussi confortables et leur sélection de films assez riche, leurs menus corrects. Par contre certains prix de leur billets sont juste beaucoup trop chers, on peut trouver mieux dans des compagnies similaires comme British Airways ou KLM si jamais la question se pose.

Les agences Air France sont toujours très propres et l’équipe est toujours super agréable. En revanche pour ce qui est de la compagnie aérienne je suis un peu moins positive. Je vais tous les ans au Mexique et les prix né font qu’augmenter. Mais ce qui me dérange le plus c’est qu’il y a encore 4 mois je pouvais voyager avec 2 valises de 23kg chacune et depuis le mois d’avril, plus qu’une valise… Je né trouve pas ça normale. Vous pouvez toujours payer 50 euros en plus pour pouvoir prendre une deuxième valise mais quand le billet d’avion en lui même coûte déjà 980 euros… Je préfère voyager léger!

Insgesamt 4 Flüge haben wir mit dieser Fluggesellschaft in den letzten 3 Wochen absolviert.
Von Frankfurt nach Paris und zurück, sowie von Paris nach Peking und von Shanghai nach Paris.
Die beiden Kurzstreckenflüge wurdem in einem Airbus A318 abgeflogen mit Knabbertüte und Saftgetränk, die beiden Langstrecken absolvierten wir in einer Boeing 777 – 200 respektive 777 – 300.
Auf dem Hinflug nach Peking wurden die Speisenkarten verteilt, dann wieder eingezogen, weil das Essen nicht an Bord war, der neue Plan wurde verteilt aber bei der Ausgabe war das Menü Francaise
mal wieder alle als wir an der Reihe waren. Beim Rückflug ebenso geschehen, aber die Kabinencrew hat es im Gegensatz zum Hinflug verstanden mit Diplomatie und einem Plastikbecher Champagner die Wünsche auszugleichen.
Die Hinflugcrew hat den wesentlich schlechteren Part gemacht, Interessenlos, ja arrogant, und das Frühstück 1 Stunde vor Landing serviert, sodass wir noch intesiv mit den Pappbrötchen beschäftigt waren als schon wieder abgeräumt wurde.
Ganze 5 Stunden war niemand zu sehen, wobei jetzt letztmals, die Mannschaft von Shanghai nach Paris einen richtig guten Job gemacht hat und man immer einen Wunsch äußern konnte.

En tant que grande voyageuse et porteuse de la flying blue, la petite carte avec des miles, je suis souvent à l’agence Air France. On nous reçoit pour faire de simple réservation, demander un tarif ou réserver. Parfait, c’est en plein centre de Paris et juste à côté du Roissybus, si on doit partir en catastrophe ! A part ça, on est bien reçu, conseillé. Petit point négatif, l’attente, il y a parfois beaucoup de monde et de touristes un peu perdus !