Aeon Tours

WORST COMPANY I HAVE EVER ENCOUNTERED! I wanted to book a trip to Versailles with them, after countless calls and emails including 1 where i suggested if i don’t hear back, ill have to book through another vendor, I received an extremely condescending response back urging me to book with viator. They spent time and effort to write a long email, without actually answering any of my questions and advised me to in fact use the other company… what??! What business tells someone to use their competitor? Against my better judgement we booked a different tour with them, today I received a refund and email that they assumed I made a mistake. Aren’t you supposed to check with me first? If you filter their reviews on tripadvisor, there are ALOT that call this company a scam! The only thing I can thank them for is issuing me a refund so that I don’t have to deal with this illegitimate business.

Waited in the pouring rain at the Catacombes in Paris for 45 minutes for guide that did not show up. Guide would not answer phone. Could not reach Aeon through phone or email and the 855 number in our confirmation was disconnected. Took us 2 hours to stand in line for Catacombes and we missed our next activity. Aeon is refusing refund even though I sent phone log prof we attempted to contact local guide. This outfit will take your money for nothing! I instead recommend Fat Tire Tours– we used them the previous day for Eiffel and they were professional and wonderful.