Mr B’s Bicycles

These employees could use some customer relations training. I can’t understand how owners allow employees to be surly.

First I went to Mr B’s on Castle Dome to get some work on our bicycles. Someone was back in the service area talking to a second person. As I stood there for a short while it was apparent they were just shooting the breeze. Finally the individual in the service area looked at me and asked me what I wanted. I explained that I needed to get two bicycles serviced and I wanted to know how soon the work could be done and approximately how much it would cost. I got a curt reply that he would have to see the bicycles first.
I left and went to Mr B’s on 4^th Avenue. When I went in the first thing that was said was, «How can I help you?» I explained about the bicycles and the next questions was, «If they are here, can I help you bring them in?» This is where I left the bicycles to be serviced.
The big difference in attitude between the two shops was obvious. «What do you want?» versus «How can I help you?» shows me that I would never return to the shop on Castle Dome.

Very prompt and on time when I wanted to pick up replaced tires and tubes. In at 10:30 and picked up at 2:00. Very personable and not pushy. Enjoyed just talking to Noël.

Don’t waste the trip. Both this location and the one on 4^th are horrible. Have checked both locations at different times looking for common size tubes, and they are constantly out of stock. Fortunately I am only in Yuma for an extended work trip, and are not stuck with this being my local bike store.

Noël is very helpful. This store is nice. They have a decent selection of cruiser and used «classic» bikes. Avoid their other store in town though. The guy that works there is not helpful or friendly. Overall the store is way over-​priced though, IMO.

First-​class service and reasonable prices.
Noël fixed a part on my bike at the last minute so I didn’t have to make another trip to pick it up, and then (out of his own kindness) made some additional adjustments that I missed (it was the first bike I’ve ever assembled). This is the kind of customer service that makes someone a return customer!