PetSmart

This pet store is awesome! They always have really good clearance sales! The staff is very friendly! I like seeing people with their animals having fun! It’s one of my favorite places to go! I always look for something on sale to get for my kitty cats that will keep them active and not being fat cats! And if you buy a ton of food on sale and the cats try to burry it they don’t give you any griefs about returns! But as always I spend way to much money in there!

I couldn’t be more upset by the service I received today. I took my dog in to get her nails trimmed. I have been doing this consistently for TWO years at various Petsmart locations, even this one. I came in with my well-​behaved, Petsmart-​approved trained dog, heeling at my feet. The girl working the counter was obviously new and inexperienced, but that didn’t bother me initially, as I thought she wouldn’t be the one actually working on my dog, I thought she was just working the computer. She proceeded to take my dog with her and I left like I always do. I shopped around the store and soon after, heard whimpering and crying. I thought it sounded like Bailey, so I went back, but stayed at a fair distance as I didn’t want to rile my dog up further. I saw this groomer CLIP my dogs nails instead of GRIND them. If you know anything about dogs, especially large dogs, clipping them is not comfortable, nor recommended. Their nails are far too thick. I’ve always had people grind her nails… I always get a «FIVE STAR RATING» from the groomers. I then saw her start working on my dog’s front paw and then stop and walk her up to the front. I thought she was done, so I went in the salon. They handed me the leash and said we couldn’t finish because your dog bit her (the new girl). I was shocked. Not only did I not SEE this happen (as I was watching) but I couldn’t believe it. My dog is not an aggressive dog; we have a cat and another dog at home. My dog sleeps on the bed with us and thinks she’s a lap dog. I said, «Wow. That surprised me; we never have issues with her. We bring her to get her nails trimmed often… What do I owe you?» She said, «Nothing since I didn’t finish.» I said, «Well you did some, so what can I give you?» Again, she declined any compensation. I figured out why when I got my dog out of the salon… My dog’s nails were done HORRIBLY. Some of her claws were cut down and were splitting; they never picked up the grinder at all! She had shed about 10% of her hair due to being so stressed out by the experience. And THEN, even after all of that, FOUR customers in the store said that my dog was super well behaved. So, tell me… WHO was in the wrong here? I know this… I spend upwards of $ 400 every month on my animals at Petsmart on food, treats, toys, and grooming… and NOW I will be going elsewhere.

I brought my dogs here in the past to be groomed. They did a WONDERFUL job on both of them and they’re not exactly the easiest dogs to groom. It’s expensive, but it’s worth it.

A very good place to pick dog and cat food.