Walgreens

Was in a bit of a rush to get my passport picture taken so I came here. The dude behind the counter was able to take it right away and 10 minutes later, my picture was in hand! Fast and easy, nothin better.

I left a prescription to be authorized then filled on Monday, as the staff member recommended, being told that the process takes one or two days. Went in Wednesday and it wasn’t ready. They hadn’t even started it! What kind of pharmacy leaves prescription lying around u filled. These guys seem pretty flaky. We are now up to Thursday and it’s not ready! Go to someone else.

Why did I ever put my prescriptions through Walgreen’s? WHY?!
I will start my story with two weeks ago when I got a script for Norco. I have a broken finger, required surgery and pins. I got an automated notice that Medi-​Cal had a problem with my prescription. From previous experience, I knew I had to follow up with the pharmacy staff myself otherwise they would let it hang in universe to the end of time.
I called and asked them if they needed to call Medi-​Cal and remind them that I needed it from surgery. The pharmacist replied, «No, not really.»
I was notified via Walgreens Voicemail that my prescription was ready. I arrived and discovered it was actually rejected. A woman attempted to help me but couldn’t figure out what happened or whose initials were on my order. I walked out as she and another pharmacist went back and forth on who that employee could be.
I called to speak to the supervisor and put in for another push on the pain meds, knowing my pins and cast were coming off in one week.
A few days later, I received a letter from Medi-​Cal stating that it was rejected because my «Back pain was unspecified.»
So I called to get strong with someone and ended up with someone who was new, from Indiana, who handled things professionally and faxed it into Medi-​Cal. She knew now that the next day my pins and cast were coming off.
24 hours later, nothing from Walgreens.
I stopped in and was helped by someone else, who had trouble focusing on helping me because her co-​workers were giggling and pulling her away to tell her that HER prescription was rejected. I repeatedly asked for her focus but was ignored until told I could pay out of pocket or wait until Medi-​Cal reviewed my prescription.
I am on disability and can not afford anything out of pocket. So she shrugged her shoulders and coldly dismissed my case.
After this, I am never going to them for another script again.

The worst pharmacy I’ve ever been to. Which sucks because it’s the only pharmacy near us. Out of every pharmacy I’ve ever been to, they take the longest to fill prescriptions (I’m talking days), AND they have no consideration for those that need their prescriptions! They’re supposed to close at 9, yet for those of us that need their prescriptions that night, we’re out of luck because the pharmacists want to go home. They close up about 30 – 20 minutes before they’re supposed to. Yucca Valley is very small, and I’ve been to Walgreens in much bigger cities like Long Beach and Phoenix, and they’re way quicker and much more considerate. If you have a choice, don’t get your prescriptions filled here.

Rang up a Medicare prescription incorrectly to around $ 90.00 When I checked the price with the Well card folks, they said the Vivelle patch monthly should not be more than $ 3.70. Also, getting somebody to pick up the phone takes around 20 minutes. I don’t get it, when I’ve been there 4 employees in the pharmacy are scurrying around looking busy but there may be 1 or 2 people in line and the phone is still ringing. Get a clue, pick it up, put it hold, regroup and answer. All my prescriptions are now at WalMart, no problems, they text me monthly on time when my prescription is ready.

I have a long history with Walgreens as a company and have used them for many years with no problems at all. This is why I decided to try this pharmacy anyway despite the warning of my friend. She had experienced medication errors which could have killed her had she not spotted them. She and I are both healthcare professionals.
I also had a prescription filling error — minor but the pharmacy was not willing to correct it — they simply made it my problem. They also did nothing about an insurance refusal to fill a med I had been on for years, and told me it was my problem and not their job, as their job was simply to dispense pills. When I called the Walgreens in Palm Desert, they immediately faxed the necessary form to my doctor.
Pharmacists are supposed to be important members of the healthcare team. This pharmacy has employees who apparently missed that concept. I will not deal with them again. I will strongly advise my patients to avoid going there.
In short, run away. Very, very fast.

I think they do a great job. I’ve always had a pleasant experience when I’ve come here. Only been hung up in the drive thru a couple times.

I usually don’t have a problem when dealing with their pharmacy. I’m usually in and out with no hassle. Recently, I went to return a prescription that I didn’t end up taking since the issue it was prescribed for resolved on its own. I figured why let this Rx sit around and why not get my money back? I did not know when returning Rx’s, you need to return them within 7 days and have the receipt and leaflet that comes with the Rx. No where did I read that on their receipt nor is it on the leaflet.
One of the techs (who had no name badge on so I can’t identify her) explained to me and seemed to emphasize in an almost rude/​annoyed way that I needed the leaflet and that I had purchased the Rx 10 days before. Oops, had I known that way before, I would’ve returned the Rx before the 7 days were up along with the leaflet. She repeated it over and over as if I didn’t understand what she was saying. She then said I was lucky that the «floater manager» was there since he made an exception. I was thankful for that, but the way she explained it was in a way as if «you’re lucky he was here, otherwise I would’ve refused your refund.»
I’m not one of these people who gets belligerent and bitchy if things don’t go my way, however I was almost going to go off on this lady but I refused to stoop to her level. I didn’t ask for a manager or anything. I’m thankful they were able to refund my money even though I didn’t have the leaflet and I was way past the 7 days. Some people need to chill out and not take their job so damn seriously.

They saved our butts when we went to the desert without a necessary Rx. I don’t go there regularly but there was no issue with getting the prescription and they were very speedy and courteous.

Horrible pharmacy. The technicians are often rude, or barely civil. In addition, filling a prescription at another Walgreens location (Palm Springs, Rancho Mirage, Calimesa) generally only takes 15 minutes on a busy day, the Yucca Valley branch will routinely take an hour and a half to do the same prescription. WIth that said though, I believe that it is a reflection on the expectations of the area. At the other pharmacies in Yucca Valley, they also move abnormally slow, so I think that there is no real reason for them to be better than anyone else.