VCA Yucca Valley Animal Hospital

What an incredible group. We had to put our sweet and adored old doggie down last Sat. My family and I were very upset. The vet techs saw this and offered us comfort with kind words and even hugs. Their kindness was thoroughly appreciated and I will never forget it.

This place is ok but the heavy set lady working there is really really rude. Thats all i have to say about that

I took my cat for vaccinations (which I totally regret by the way). The vet didn’t really examine my cat. My cat was stressed about being there but I imagine there should still be some sort of checking/​touching, etc. They recommended three vaccinations and I ended up going with two. The assistant asked me to hold the cat while she gave him the shots. Huh? I told her I wasn’t comfortable with that and asked if there was someone else who could do it. She went and got the vet and I stepped outside. I could hear from outside the door that my cat was being difficult and I felt really, really bad for him.
When they were finished I went back inside. When the assistant returned she looked at my cat and said «you are a real jerk». She then repeated herself. I don’t know what my cat did exactly because I was outside the room and the assistant did not elaborate. I feel bad if he scared her or scratched but calling him a jerk? To my face?
My cat is not used to being touched by anyone and shots must hurt. Right?
She must have felt bad or been spoken to by another staff member because when I went to pay she came out with a toy for my cat.
I’ve never been asked to hold my cat during an exam or shots. Isn’t that their job? I’ve never had insults hurled at us either.
Very, very unprofessional. I will never take my cat back and I will never take our other animals to this place.

The staff were very kind. They did all the tests needed to diagnose my dog and the surgery went well. They keep us current on all shots and spend time with us when we are having a vet check. I little pricey.

Please avoid this vet. Their primary concern is your money, not your animal. The lady that answers phones is down-​right rude, and the place is a total rip off. The whole place is ridiculous. I would avoid it at all costs.

We have been taking our dogs there for years, and we have found the staff and the vets to be extraordinarily concerned about our puppies’ health and about our mental health when our babies are not dong well. They are great, and I don’t understand the negative comments others have made about them — I would not go elsewhere.

My husband and I were very impressed with the service, empathy, kindness, and overall experience. We had an appointment with another clinic earlier in the day for an emergency visit, as our Rottweiler (13 years old) has lost all use of her rear legs/​hips. We called the other clinic to tell them we were running 30 minutes behind and they told us they did not have an appointment for us and they could not take us in even as an emergency. We called Yucca Valley Animal Hospital and after explaining the situation, the receptionist was very attentive, empathetic, and thorough regarding the different costs of an emergency visit (which was very reasonable). We got to the clinic and to assistants came out right away with a stretcher to help us bring our 120 pound dog in. After full diagnoses, they were very honest with us on all the options that were available to us. She had major spine issues or she had a stroke. We could spend thousands of dollars on helping her for short period of time, as with a 120 pound dog of her age surgery is only a quick fix. The vet was honest and straight forward, which no one likes to hear the words of putting their dog to sleep as any option but in this case it’s what’s best for the animal. We had to unfortunately put our dog down :-(. The clinic told us every step of the way what would happen, the price before they did anything, and all options. They helped us to the car when we went to take our dog home. There is no price that we put on our dog as they are our family but the overall price for the visit was $ 169, which we felt was very reasonable.

Took my pets here for years, except recently their best employees have left. High prices, add-​ons you didn’t ask for, and more high prices.
If you go here and you can’t cough up the cash for their high prices, ($ 600 for an ear infection on a chihuahua) be prepared to have staff tell you that you don’t care about your pets unless you can empty your wallet into their pocket to prove it. «You won’t find comparable care for the price anywhere else!» is not the words you want to hear when they’re the ones setting the price, it’s hardly a consolation.
Take your pet anywhere else but here.

I am a first timer to this clinic, I was looking for a new vet since I left Hawaii. I was so ill and the receptionist took very good care of us. (Yes I said I was ill… lol… I could barely talk but my kitties needed their flea medicine, and I could only go on Saturday due to work…) any way we were taken to a room, and the vet tech was very sweet with my kitties as well as the vet. I really loved my old vet because we were treated like family. I think we lucked out and found a good replacement… Oh if your a first timer I recommend printing off your free wellness check up, as well as getting the flea medicine (you get 2 free doses).

Chloé, our pup, scared us in the morning with a swollen paw (looked like Mickey Mouse’s paw!) the base vet wouldn’t be open for a few more hours, and our usual vet, Companion Animal Clinic was booked until the following week. She has never had any health problems so we were very worried and our vet recommended us to the VCA. We reviewed some Unilocal responses for both the VCA in 29 and Yucca and the latter seemed to be more friendly and efficient. We were pleasantly pleased with their service via phone and upon our arrival. We called as soon as they opened and luckily they fit us in by 10am. Walking in, our first impression was how open the space was, unlike her normal clinic. It was also very clean and warm and she seemed very calm there. She ended up getting a steroid shot to reduce the swelling which only came out to about $ 30 however the vet visit was pricey at about $ 60. They did however greet her with friendly smiles and warm embraces, which can not be more of a comfort!
Overall the experience was scary but the VcA in yucca valley settled all our qualms by providing exceptional service and treating us like valuable customers/​patient and not an emergency visit.

Went here to purchase a dog cone and was treated as though I was a nuisance. I was simply asking pricing questions because I was considering bringing my puppy here for her first exam. I am so glad I went in for something simple first and got a feel for the place. I know I would have been very disappointed had I brought my puppy in and had been treated this way. Good thing it’s not the only clinic in the immediate area!

We visited this vet clinic a couple of weeks ago for the first time…
Pros: office wasn’t busy, office was very clean, staff was extremely friendly! Vet was very kind, took her time, and was very thorough during the exams.
Cons: none!
I brought two puppies in for their first visit, each exam was free– I only paid about 22 $/​per pup for their first round of shots! I was also impressed that the clinic was able to get us in as quickly as they did– I called for an appointment and they got us in within a few days!

My dog was really sick during the holiday weekend and my usual vet was out of town. I had no choice but to take him to VCA. After filling out a long form about who I was & worked, with only 1 line asking about my dogs name and breed, we were taken back to see Dr. Bethan Smith. She was very cold acting as soon as she came in. Examined the dog for 1 minute and said she would be back with an estimate. She came back with an estimate of $ 350 just to run a blood test and xray. I explained that I didn’t have that much money and if they could set up a payment plan. We were told quite bluntly that «We don’t do that here». We were then made to feel guilty as I said I would have to wait until the next day to see my local non corporate vet. She said our dog would not make it. I asked if she would please hydrate him so he would survive, her reply was that it would cost just as much, $ 350 & refused unless we did tests! At that time we left, at the counter we waited to pay for an office visit, then they produced a paper they wanted us to sign, stating we were leaving against Dr. orders! I refused as it amounted to extortion to me. I left cause I didn’t have enough to pay and now they want me to feel guilty! I paid the $ 58 & left.
The end of the story is that my beloved dog Blue passed away 6 hours later. If they would have just had the compassion to hydrate Blue, he may have had a chance! This CORPORATE vet only cares about how much money they can take and have no compassion for the animals they treat. I beg all to stay away and go to the other vet in yucca valley and they do have compassion!

I called about a rabies shot because my dog has recently had puppies. I was let know that they won’t do anything like a certificate or a waiver or anything and that I just have to bring the dog in even though the puppies are a few days old. In addition the vets are busy in the room and I am not getting to talk to anyone other than the receptionist I had Shantel. I did talk to a different receptionist Becky. After ten years experience according to her she repeats herself like a tape recording asking the same question over and over again for the name of the dog. Even though, I said I had to talk about rabies shots and new puppies. Oh, Becky hangs up on people too. I have several dogs that I have taken in to the VCA. I am never taking any of them in there again. They have lost my business forever. I talked to a vet and she insisted that my AKC 14 year plus life expectancy dog is a grandma at 7 years old. Excuse me but 7 out of 14 is middle aged. It seemed like she just had to make sure I look bad to her buddies in the office. The histrionics are outrageous in there. The vet I talked to said I could get a rabies shot for a nursing mother dog. However, I have another vet that I have used that said it is dangerous for nursing puppies. My advice is to not use their services not even for shots. I would have put zero stars for this office but that is not an option on this service.

One look around the area and you’d say to yourself, self thus place is probably not a bad as it looks, then you open the door and your shoes are immediately blown off your feet. What an amazing establishment for animals here in the desert. The hospital in Joshua tree isn’t as nice as this place here. Your immediately greeted by warm colors, faux leather seating for you and your animal, a very large sized scale to weigh your beast, water, treats and a trash can. The main desk is a half circle facing the rooms and is always staffed. These folks here know and most importantly love all animals. I won’t think twice to come here again even though I had to refinance my house and take a second mortgage out just to retreat my animal for parvo ;)

Took my two little buddies for an exam, main reason was my neglect of their oral health. VCA checked them out and concurred that they both needed their teeth cleaned. I had heard of some places using anesthesia, I was hesitant because my dogs are little guys but luckily VCA has an anesthesia free teeth cleaning. VCA did an excellent job, their breath has improved 100% and their teeth look great.

This clinic is pricey and it was ok when I felt my pets were getting the best medical care possible but this time all they cared about was money only one vet tech was friendly the rest of the staff seemed to only care about money they never returned calls they couldn’t care less and my poor dog suffered because they never ran the tests we wanted done I wouldn’t take my dogs back ever because I don’t want another dead animal.

Have used this place or years great place!