Big O Tires

Came in looking to buy a battery, the gentleman at the counter checked the dates on my battery and saw that it may have a warranty still. He didnt just hand it back he called his competitor and checked for me on his own and told me where to return it for exchange. The way I look at it he saved me at least 100 dollars with a smile. Honesty like that is hard to find these days.

i took my van to big o tires, because it was shaking. i called for an estimate and said it was gonna cost me $ 1400.00 to get it to stop shaking. the manager «john» told me that my van was gonna run smoothly. so i agreed. then they called me later that day and said my van was done. i showed up around closing time and paid. as soon as i went outside they closed up in a hurry. i got in my van and as i started driving and it started to shake like it did when i dropped it off!!! i went back the next day for a refund or fix and he told me to take him to small claims. now i call them big o scammers! since then i got my van fixed and the problem was just a loose pipe on muffler.(paid $ 40.00 to fix weld) they prey on people who dont have any experiance in cars and charge you an arm and a leg. dont let them take advantage of you. i called corporate offices and all they do is hang up on me. never ever again will i go back… i’d rather walk. I have NEVER worked for Big O tires, and I never will. Even when i came in to talked to the «owner Tom».He sat on his desk quitely. Letting «John“tell me take us to small claims».this is an HONEST REVIEW. Im just telling the truth. Something you guys at Big O tires dont know NOTHING ABOUT!!!

Sandy spent this morning cleaning up the messes made by other local mechanics, and she was awesome. She’s not a push-​over, she means business and she demands respect because she truly works with integrity, so I imagine that some of the bad reviews here were either not involving her, or simply flukes.
Since I had two bad experiences at J & G and american tire depot (both in yucca), I was already on guard and Sandy could sense it, took the extra time and attention I required, and got the work done in a very professional and timely manner. The atmosphere at the shop was great, clean, welcoming and busy! I’m sure that contributes to some of the complaints of work taking too long, they’re only human (and the fact that they’re busy means they’re doing something right). For me, since I had already been through a lot, they got me in and out in less time than I expected. I’m sure this was a very kind favor to help me feel better about the previous situation. If they’re willing to go that far above and beyond to make me feel secure in my money spent, then I’m a big fan.
In terms of overall quality of service, in the context of the shady world of auto-​mechanics, these folks can be trusted. They’ll make sure you know what you’re getting into and they’ll spend the time to explain anything that you don’t understand. Check out my other reviews as a comparison and you’ll see what I went through before coming to Big O. Could have saved myself a lot of headaches if I had started out with them. Next time!

Edit: I unfortunately have to revise my review. They misdiagnosed the problem, and though they attempted to make good by calling Subaru for me to order a different part and set up my appointment for the next day (with Subaru) it turns out that their second diagnosis was wrong as well. Close, but incorrect, which resulted in an additional delay when I arrived for that appointment.
The staff was super nice, which is why I still give 3 stars, plus I suspect that Subarus are harder to diagnose for non-​Subaru shops. The shop was recommended to me by a local, so maybe my experience differs from the norm. I hope so, because of how friendly and helpful they were.
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When you’re getting ready for a hike in a National Park, the last thing you want to see is a pool of oil underneath your car. Being thousands of miles from home, and expecting to drive through Nevada tomorrow, you can understand my panic when I realized I had a problem.
The Ranger at Black Rock Canyon in Joshua Tree National Park suggested Big O Tires and I was able to call them and bring the car in right away. I was in and out within an hour and the whole thing cost me less than $ 7!
The man I dealt with was very friendly, and even invited me to take a look at the mess of oil splattered all under my car. They replaced the filter, cleaned my car up, topped me off and sent me on my way.
I missed the hike, but I’ll be back in the park for sunset. Thank you guys!

My wife and I had been at Big Bear Lake for the weekend and were heading back to Arizona. We got a flat tire on the way down the hill. Knowing you’re not supposed to go very far on a donut spare, we found Big O Tires in Yucca Valley.
Even though we arrived shortly before closing, Sandy was very understanding and willing to help. The flat was irreparable as it was a cut in the sidewall. Sandy was knowledgeable and able to assess the wear on our other tires. She recommend that we only purchase 1 new tire because the other 3 were good. They didn’t try to upsell us or take advantage of us as some other shops might, knowing that we had nowhere else to turn. They even stayed open a little past closing to fix our problem so we could make it home the same day.
Thank you Big O in Yucca Valley! You are lifesavers!

I give them one more star because I appreciate the owner responding back to me. I know sometimes situations like that arise but It just would have been nice if I was told it would be a long wait and the reason why while I was there.

I am impressed with the help I got from Paul. He is not just a tire salesman, he has worked the floor as a technician. He knew exactly what I was talking about and needed for my sons custom Ford. My son had an appointment for 3pm and they jumped right on it. There was a problem with two lug nuts which I found odd as they are all new and on correctly. I wasn’t there to watch as I normally do. They did have two ugly replacement ones to get my son back home which I appreciate with out giving me a headache. So in the end, go see Paul, he’ll do you right and I will use them again in the future.

I came in the day before to get a rotation but the service guy said it would be about 45 min before they could get to it. He suggested I make an appointment. So I did. For 2pm the next day.
I checked in with them at 2pm the next day. The lady said OK and that was that. She didn’t tell anybody or make it look like my so-​called appointment was anything other than «oh you’re here. Go sit down right over there and wait just like all the other suckers.» But she did it with a smile.
So 45 minutes later I watched the service guy finally put my car on the rack. Lemme see if I’ve got this right. I make an appointment only to get the guy working on my car 45 minutes later but the next day! Freekin’ déjà vu all over again. GREAT. This appointment is MEANINGLESS! They don’t do anything for a person with an appointment other than write your name in a book. They will get to YOU when they are done with everything else. That’s why that saleslady didn’t do anything when I told her I was there for the appointment. Yeah… SO WHAT! Go sit. Thank you (smile)
So when he finally finishes an hour and 15 min later (4pm)…need I say more.
Hey if you guys don’t want to assign any value to an appointment (you don’t) just don’t make them. And you really should’n make them anyway because you should be at about 99% on time and there is NO POSSIBLE WAY you guys could ever come close to doing that, (maybe %50) so just don’t have appointments.
But that special salesperson that told a female customer that «the alternator doesn’t charge the battery… I don’t know why that tow truck driver told you that but he doesn’t have any business telling you things like that…» ’bout fell out of my chair. I looked at one guy and he just shook his head. (darn did I miss something? better check Wikipedia… yeah they still charge batteries… humm…)
Highest prices around for general maintenance. But they do have good tires and prices on sale all the time. Prob would buy tires there again but would set aside a full morning or afternoon for it. Would never even consider maintenance (untrustworthy sales people) or get the oil changed ($ 80 for a very special synthetic oil)

Purchased 4 tires for my van during one of their buy two get two deals. Also an alignment.
Sandy & John at the counter were great. Had me in and out in a short period of time. Price was right.
Would definitely return again!
Thanks Big O!

I dont think these clowns have the aptitude to scoop ice cream, let alone fix cars. As every bit rude as my review is.
Usually I do all my own repairs (and a lot of other peoples as well), but one fine Sunday morning I got stuck while installing a bushing on my Silverado. My ball joint press didnt have enough pushing force to get the bushing in.
I called over to Big O, talked to the female service adviser, (you know, the one who constantly reminds you that just because shes a female, doesn’t mean shes stupid) she told me they had a shop press (which I highly doubt now) and it would be no problem, quotes me 30 min.
I got there, dropped everything off (including the new Napa premium Bushings) and after 90 min later, I get a call telling me I have the wrong parts. So I went back to the shop.
I can see she is visibly upset, and while im standing there, she starts rambling on to a tech about not taking these kinds of «jobs”(said with bitter emphasis) anymore.
Great way to make a customer feel like a huge inconvenience…(if your gonna bitch, dont do it it front of any customers) then questions whether or not I even know what the year make and model of my truck is. Okay…
After running my vin (and it in fact being the correct year make and model i said it was), she told me I need to use «their» parts, and the bushings I need are for Silverado’s built in Mexico (wtf? Remember not to let the woman in her fool you). Okay fine, so their parts arrive and couldn’t have been more wrong.
The Tech even looked at it as though he had never seen a bushing before, walks into the office, whispers something to the woman (probably «I am Groot», but im not sure) and then she told me they just cant do it, theyre not properly equipped. She seemed so happy with result too.
Even recommend I go to an Aircraft Repair shop. Wtf? Its a light duty Silverado, not a Boeing 747.
Anyways, huge waste of time. Oh by the way, I took those «allegedly incorrect» bushings to work the following day, where I «play» (as she also so bitterly stated) mechanic and pushed them in, no problem.
You know that commercial in the Yucca movie theater? The one where the redneck, hillbilly guy comes in and says «do you do oil changes too?» Thats probably how they really perceive us.
Great business model Big O Losers.

Paul was quick in getting us set up to have our loose tire replaced. However, when the mechanic Caleb finished putting the tire on the rim, he neglected to tell us he finished with it and so I was stuck waiting for my tire for almost an hour. A 15 min simple job took forever. When they noticed I hadn’t left they were nonchalant about the wait. Better customer service next time boys…

This will probably sound like an advertisement for the place, but I loved everything about it.
My first experience was a few weeks ago when I brought in a friend’s flat tire to have it fixed. Prompt, helpful service that was very professional.
I’ve never gone to a tire store before to have my car serviced, but after that experience I decided to give them a try. Good choice. Made an appointment for a service check and they were prompt and efficient. Some minor repairs, all done at a reasonable cost. Open wi-​fi on site so you can continue to work, or walk to Starbucks a few minutes away.
They use the word «integrity» here a lot and I found it to be true. John, the service manager (a great guy who grows «Wolverine» sideburns for his Halloween costume) exudes kindness, trust and efficiency. Feels like home.
In a world full of sharks and mistrust, this place is a gem.

I dealt with John the Manager, Sandy the Asst. Manager, and Paul the associate and they were incredible. And they were quick too in assistance in all matters. A huge thank you to the mechanics behind the scene that get the job done.
I drove down from Montana to spend time with some family here in Yucca Valley. I decided to come to Big O Tires for a tire rotation. They caught a nail in one of my tires and said I’d need to replace it, they even took me in to the bay and showed me specifically why they couldn’t patch it due to the location. Luckily they carried my brand and type of tire, but had to have it delivered to the store. I hesitated due to the price, but after some research realized they were even cheaper than Amazon! So ordered the tire and it arrived the following morning. They called and said it’s here and ready.
Among their initial inspection they also noticed my rear brake pads were almost done, and showed me why. They again quoted me, and I researched a few other places, and they were over $ 100 cheaper than the dealership, and included a 3 year warranty!
And if you have some extra cash, be sure to tip the guys in the bay that did the actual work, you’ll be remembered, as I was today. They work hard for very little in return. I’d go there for all my work, but unfortunately I’m not a Hi-​Desert resident anymore.

I had appointment for 11:00 am, today. It is now noon and they just started the alignment. Question, why the hell do they give me an appointment, when they don’t even honor the appointment? They are just wasting my time. No respect!
About 4 months ago, we put new tires on our truck. Big O in Yucca Valley told us we badly needed our lower ball joints replaced and that our front shocks were «getting pretty bad.» They could not do the free front end alignment until the ball joints were replaced. We were given a quote of $ 670 to replace the lower ball joints. My husband didn’t see anything wrong with the lower ball joints. However, upon investigation, my husband discovered there were 2 rubber biscuits that needed to be placed. After replacing the rubber biscuits, we returned today for our free front end alignment. Big O happily did the alignment and told us everything was fine. No mention of replacing lower ball joints or shocks.
I’m through with them!!!
Highly recommend — that you go somewhere else for tires!!!

I went into the store in Yucca Valley, CA this morning for a routine oil change. I left after 14 minutes of being ignored. The sales person, Paul, was creating an estimate for a customer ahead of me. I should have realized when it took him four and a half minutes to acknowledge me (while standing directly in front of him) by saying «I’ll be right with you». Which he was not.
And, although there was a portly, older man sitting in the office speaking with a woman (who was definitely NOT a customer) the entire time I was there, Paul never once interupted their absurd conversation to ask if he could help the customer who was waiting!
VERY nice! VERY memorable. This is exactly the type of thing people remember about businesses like these. People remember being ignored for FOURTEEN minutes when all they wanted was a simple oil change.
Oh, did I mention that Paul answered a call while I was waiting? Right about the 12 minute mark. Instead of asking the caller to hold or asking the portly older man who was sitting in the office to take the call, Paul decided that it was more important to answer that call and continue ignoring a customer. Well, not a customer because I left. And this email to you is just the beginning. Reviews on Unilocal,google, Angie’s list, or anywhere else I can find.
You may want to consider retraining your employees. Perhaps you could explain to them that the reason they have jobs is BECAUSE of the customers not in SPITE of the customers, which is clearly their understanding.

I give this place 5 stars for sure. If Mark and his team is working, youre in luck. I went in on a Sunday morning, bummed out because a family mechanic told me that the 2005 impala I just bought needed a new engine, so I decided to check it out with someone else… come to find out, Mark said all I needed was a radiator flush and new coolant. He gave me suggestions to keep my engine running strong and the best part? It was under $ 100. A radiator flush and fluid top off with a 7 point inspection. If you have doubts, go to Mark, ask for his opinion. He gives a shit… oh yeah, dont forget to get the guys a drink from Vons haha thanks again Big O Tires. Its good to know people still love their jobs.

Been here a couple of times. Got quoted the cheapest price and I called a few different places in the area. Definitely go on the Big o website to save some money. Bunch of printable coupons.
Also, I came in for a oil change. I knew one of the timing belts needed to go but I didn’t say anything. They told me I need to change both which I bought since I they list a bunch of other things… which has happen to be at a place containing the name Jiffy.
Free wifi too and walking distance to Starbucks if you wanna chill there instead.

I called ahead and made an appointment for a simple oil change. When I got there there were five bays open and plenty of guys standing around I asked how long it would take and was answered with a rude mumble. When I asked again the guy snapped «we’ll get it right in.» By «get it right in» he meant they would stand there and smoke for forty-​five minutes and stare at me. I took my business elsewhere, I suggest you do the same.
In response to the owner: I called ahead and made an appointment and told I would be gotten right in. If you were so busy you had to stay late why did you tell me you could fit me right in?

John, Sandy, and the Team are simply amazing. I’m not for paying big bucks for big brands, but Big O in Yucca Valley is everything you want from the big guy and nothing you don’t. The service alone — happy people, smiling faces, the I-know-you’re-spending-money-you-don’t-want-to-but-we’re-gonna-make-this-easy-peasy attitude — that alone is worth taking all your vehicular needs to this little diamond, but their work quality, efficiency, and speed seal the deal.
Thanks guys.

Good quality service. I called ahead they said they would take me in right away and that’s exactly what happened — I stopped by, they took my car in, and immediately got my tires balanced. Good customer service, friendly, and knowledgeable. Highly recommended if you need tire service in this area or just passing through.