Best Western Joshua Tree Hotel & Suites

Clean, safe, and a reasonable continental breakfast. I’d say this is a solid three-​star hotel, with an extra Unilocal star for having nice roomy suites. The king kitchen suite came with a two-​burner stove, a couple pots, dishes, random utensils, and a full size refrigerator.

Booked a room here somewhat last minute after a less than stellar experience in another local hotel. Found that this location offered a two room suite with a door that closed off one bed from the rest of the suite. Both beds are king size and also offers a pull out sofa bed. This was such a nice option as we were traveling with our teenage son and the privacy was nice to have! The room also had a huge bathroom with a large countertop. Shower head was at a level where my husband (6’1″) was able to shower comfortably without having to be in crazy positions. Another perk to the shower was the massaging sprayer that felt great on the lower back!
My only ‘wish’ would have been a microwave in the room, but there was a refrigerator. Oh, one other ‘wish’ would be a tv in the area with the sofa bed. All in all, though, it was a great stay. We even chose to stay an extra night in the room, and we will choose this hotel over any other in town every time we come back!

CLEAN CLEAN CLEAN. I LOVED my stay very much at this Best Western. BIG clean rooms and a very professional staff. The General Manager is a pro. Hotel is near delicious restaurants, trend setting shops and minutes from Joshua Tree Park. Delicious breakfast bar with fresh fruit, waffles, eggs, pastries, coffee, OJ and more. I will be back and I HIGHLY RECOMMEND.

This is my favorite place to stay in town, the staff are so friendly, it’s super clean and cozy, the showers are cool with surprising extra spray heads blasting you in the chest. the rooms are great and the heater worked great and quickly which was awesome since its 29 degrees outside. The manager Steve was also super accommodating and the location of the hotel is perfect if you’re visiting the town or national park, Joshua tree. Lots of good restaurants near by.

The parking lot is full of commercial work vehicles. The front desk doesn’t really seem to care at all. The clerk at the front desk suggested parking in one of the handicap spots or next door in the Autozone parking lot. He refused to call his manager, or do anything beyond telling me there was nothing he could do.
This is the kind of customer service you get when you book a 2 bedroom, 3 bed suite a month in advance with Best Western Joshua Tree.
Thanks for the justification of my first one star review, I suppose.

Utterly disappointing customer service!!! Management recently changed and has no clue about hospitality services or managing a busy season.
Long list of complaints starting from room not ready for check in even at 4pm, housekeeping too busy to clean rooms, towels are worn thin and smelly and housekeeping didn’t have spare towels to replace, got a room next to the fitness center (open from 6 to 10) and kept getting jolted out of the bed the whole time we were in the room!
Staff are least helpful, they blame the management for all problems and say nothing is in their hands. Manager comes up with ridiculous excuses and a measly discount to compensate! Horrible place! Don’t stay here would be my recommendation.

If I could give zero stars I would. This place is disgusting. The breakfast is very subpar for the price of the hotel. Further, the room I ended up in had a blood soaked shower curtain on the inner liner. Furthermore, there was human sputum in the phone receiver. Both of which they verified. The icing on the cake was they didn’t move my rooM but did quickly remove the shower curtain. When I told them about the gross phone and asked for pillows, you would think they would jump to it, but I waited over an hour. When I called back to the front desk I was told“they were super busy and if I needed the pillows I could come up front.” The GM tried to hide when I went back up from to discuss the issue. Do not book this hotel. You are better off and safer buying a tent and staying in the park or a different hotel. This place is a disgusting health hazard!

Nightmare on hwy 62! We’ve been sitting in the parking lot for an hour waiting for our reserved room! And the pool and Jacuzzi are non operational which is one reason we reserved here!

Overall, a pleasant experience! Good service at the front desk, clean room, tasty and free breakfast in the morning. While hanging out at the small pool, got into a conversation with the owner Steve. He was super friendly! We will definitely stay here again for next years Desert Stars festival!

This is probably the nicest hotel in Yucca Valley and Joshua tree, other then the boutique expensive hotels. It certainly The newest and looks like it was just built. The owner and other staff are all very nice and accommodating. The beds and linens are a good quality and the breakfast is more extensive than most. It actually has hot breakfast. I really like that they kept the coffee machines on all day too. The only reason I’m not giving five stars is because the pool is teensy tiny! The photos online make it look much bigger because you’re viewing both the pool and the hot tub.

I arrived close to 1am without reservation and was able to check in. Front desk provided GREAT customer service. I have stayed at this location and the one at 29 Palms a handful of times.
Both facilities are well taken care of! Complimentary Wi-​Fi, super clean, hair dryer, coffee machine, iron & ironing board, good size mirrors, drapes that DO block sunlight. Great breakfast from 7 to 9am.
I placed a «do not disturb» sign outside my door while I was gone during the day, when I returned to my room later there was a sign under the door inquiring if I needed towels.

My wife and I recently got married here in Yucca Valley. I cannot thank the staff and manager of the Best Western Joshua Tree enough for being so accommodating to our guests. I dont remember all the names of those who were helpful, but of tye names I do remember, I want to thank Jo, Dana, and Paula. Also the manager for being understanding.
We will always use this hotel when we are in yucca valley.
The rooms are spacious, clean, fresh. I recommend this hotel to anyone that comes to visit this side of the desert!!!
Thanks again Best Western!!!

This is one of the better hotels in Yucca Valley, but for a Best Western property, I expected more. On the plus side, they have a wonderful breakfast which is complimentary. They also do not charge for parking, which is greatly appreciated.
But this property needs some TLC based on the following:
1) Dirty carpeting in mini-​suite
2) Dirty hand print on the mirror from previous guest
3) This is a non-​smoking hotel, yet smoke seemed to seep into our room from next door
4) No more coffee at 9:30 when breakfast was over at 10 a.m.
5) Rooms not ready until about 2 hours after check-​in time.
6) Green water in jacuzzi. What, no chlorine?
7) Wi-​fi is free, but wasn’t working
Also, perhaps there should be some outdoor patio seating, since breakfast can get very busy, and sometimes there is no place to sit.
I am I travel writer, and I am not very picky. But certain basics are mandetory. Perhaps this was an unusual holiday weekend with so many things going wrong…
Staff is very nice and accomodating though, and they try to do their best.

When my car broke down and I was waiting for repairs, Jo at the front desk was absolutely fantastic. The hotel is clean and quiet, a perfect place to hole up in. Thank you for making my stay perfect!

I haven’t stayed here but I’m getting married on one of the busiest weekends of the year. by chance. I’ve been dealing with a lady named Jo and she has been more than patient and accommodating to both me and my guests coming into town. I have over 300 people coming and she was able to block off 25 for our guests. Which were all booked ahead of time. They’ve been great! One of my uncles calls daily to try and book a room and he was lucky to book a cancelled room that instant!
Jo is awesome! Great customer service. Very rare for the high desert.

Great room. We got one with 2 rooms with king size beds and a small couch that pulled out to a bed. Good for traveling with kids. Comfortable beds.

Got a great deal on Expedia. We stayed there 2 nights. Our room was very spacious, super clean and the staff was friendly. The location is great you’re in Yucca Valley but very close to Joshua Tree, Pioneertown and some interesting areas.
I highly recommend this hotel.

This business is listed twice… possibly to avoid bad reviews.
Just got my credit card bill. They did not apply the promised discount to the first night. Got varied excuses when I called. Said I had to speak with the person who told me and the one who printed the receipt. Why would I have to do that? It’s on the computer obviously.
Bottom line… it doesn’t even help to get your receipt in writing. Pay cash and apply as many discounts as possible. There is a 60% mark up on rooms… and that isn’t including the taxes.

This place is awesome: rooms are beautifully designed, comfortable & quiet. The junior suite is as nice as some high class hotels. Everything is new. They have delicious pink lemonade at check in. Breakfast is included & has a nice variety. My friend & I are seriously impressed. Prices reasonable. Parking spaces are a bit tight which is my only complaint. I will stay here again when I am in Joshua Tree.

@TheBestWestern Yucca Valley been here 10mins and I can already tell it will be one of the best Best Westerns I’ve visited. Staff was friendly, helpful and rooms are huge and spotless!
Best spot to stay if visiting Joshua Tree National Park