Atlas Storage

I have had some of the worst customer service experiences at this facility. One night while at my storage, an engine light came on in my car that I had not seen before. I lifted the hood to check dip sticks and caps, so it took a little longer for me to leave. Once I got to the gate, I could not get out. It was 6 minutes after 10 pm. I called the number and asked them to please let me out. I was informed there would be a charge. I said this had never happened again and I didn’t think that was necessary. He hung up on me. I was stuck. I called back and told him to charge me whatever I just needs to get out. He hung up on me again. I called back and he said if I kept calling he was going to charge me triple. I told him do whatever he needed to do but just let me out. I was getting nervous because there were people parked in their car outside the gate that appeared to be living in said car. He hung up again. I had to call the police! Finally, the guy tells me a code and the gate opens right up. I then had to stay and fill out the report for the police. A few days later, he calls and says he was the owner and the one who had «tried to help me but I would not let him». He did not charge any fee and said pay attention So today I go there to check my mail because I have had a PMB there for almost 5 years. I usually check it on the weekends. I was expecting to something important this week, so before I drive all the way there from work, I check their hours on the Internet. Is shows they will close soon at 6: pm. I get there at 5:36 and the door is locked. There is a female inside. I tap on the window and say it’s not 6 yet. She says the sign in the window shows winter hours of 5:30 pm closing time. If I could show you, you can’t see the sign through the tinted windows. She pulls it out from behind the tinted window and shows me. I show her on my phone where it shows the hours. She puts the sign back and walks away. So I go get in my car and begin typing this review and she calls the police for an escort. Are you kidding me??? And this year they jacked the price of the mailbox up 50%! Don’t do business with these people unless you are perfect and don’t get caught in the gate late, or you don’t mind the hours changing with the temperature. I have never been so embarrassed… Police??? I will be moving my Personal Mail Box immediately.