UPS Customer Center

Our old driver was a friendly chap who knew the secrets of our building’s broken intercom, and always delivered to your apartment door.
Our new driver is a lazy git who just dumps everything at the mailboxes, blocking the front door at least 50% of the time.
²⁄₅ I want our old driver back.

I’ve been shipping packages out of this location for about seven years.
It’s basicly a warehouse that happens to have a customer service counter.
Sort of like it was added as an after thought.
It’s very spartan without any aesthetic appeal to it.
Usually I’m in and out in minutes with very few exceptions.
The clerks have always been helpful and courteous.

This location hasn’t changed in years and when I say years, I do mean years… the building is the same, the layout is the same… nothing changed!!! Okay, one thing did change, their front desk/​pick-​up/​drop-​off area’s layout was changed… they now have some computers for you to do your own label printing, etc., but outside of that, the size of the room is the same.
The place is really unwelcoming, in sense that, there’s no character… it’s like you are walking into a warehouse… oh wait, maybe its because it is a warehouse with a separate room to service customers!!! :)
When I walked it, there were two guys sitting behind their computers, talking about some stuff… it seemed I walked in on their conversation… the guy that helped me was cool, got my stuff within few minutes, it did help though that I was the only customer there!!!
WIth all the money they make, I wish they would upgrade the customer service area, make it more friendly, inviting and more 21^st century!!!

You get what you get: the UPS Customer Center on Mansfield is not a customer service environment — it is not a UPS store or a «cool vibe.» The building is old men working and not wanting to talk to people.
They’re surly, knowledgable and willing to help — but don’t waste their time. The lines move quickly (although rare) and the only thing these men want to do is get you your package and get you out of the building. Don’t walk in expecting to talk about the weather: walk in and expect to deal with your dad (who you try to avoid because you have a strained relationship but really knows about cars and you need your brakes fixed for free).

This UPS location sucks. They are often rude and at times, it doesn’t seem like they even bother to knock on your door or even stop by at all. I spent my entire day working in my front yard while waiting for a package that they said would be here today and it never arrived.

I had a fairly good experience with UPS.
I went to the service center, because I couldn’t be at home to sign for a package. I was the only customer in the lobby, which was also the case on the one other time I went here. Both trips were made late in the morning.
Once I handed over my ID, I only had to wait a couple of minutes for the package. The person behind the counter was professional and friendly, and after I signed, I was on my way.
I think the experience was comparable to the post office, except I didn’t have to stand in line, it was a little more out of the way and the lobby wasn’t as nice as the Ypsi post office. Considering that UPS isn’t subsidized by my tax dollars, I’m okay with the way the lobby is decorated now. And impressed with the service.

It’s difficult to find, it’s inconvenient, it’s crowded, they’re sometimes rude to you, it’s UPS! I can’t wait to leave this customer center behind me.