Lucas Nursery & Landscaping

Lucas irrigation will only care about you during the job and while you are under warranty. After that, if you have an issue, good luck. I had a valve go bad during warranty and now I have another. The owner says its debris in the line. They installed the lines… what debris? Also, they are too busy to come out due to new installations. What kind of irrigation company doesn’t account for some service calls? You can’t send one person? I would not recommend Lucas Irrigation or the nursery. The owner of the nursery under estimates jobs and is rude. Really just poor service all around.

A dogwood tree we purchased at Lucas infested our garden with bindweed! After the tree was planted, I noticed about six shoots if bindweed coming up from the rootball dirt within a week or so. If you’ve ever had a bindweed infestation, you know that it is a nightmare.
The tree itself is lovely, and the price was right, but now I am engaged in a perpetual battle against these evil vines.
Also, my purchase experiences at Lucas have been unpleasant. Cashiers are hampered and slowed by limited modem access for processing credit cards. Check-​out lines tend to be quite slow, and you are inundated by the non-​stop screeches and sound effects from the motion-​activated garden ornaments surrounding the check-​out lanes. Eek.

It’s a great place to take photos, if you like to take photos of flowers. But something seems kind of impersonal about this place to me. Is it because it’s so huge … huge … huge … huge? Sorry, that was the echo.
They have a lot of stuff, including tropical plants that require a greenhouse type space in your own house to overwinter. There was a pretty yellow hibiscus that was very photo-​worthy. Lots of pretty roses. I love the ones that have streaks in the petals.
Some items in the garden ornament section seemed pretty nifty. But I’m glad I stopped at the mom n pop type place for some flowering annuals instead.

They have a lot of plants and the prices seem reasonable, but we have been there twice (neither time were they very busy) and both times it was next to impossible to find any help.

I couldn’t agree more with previous posters. First let me start out that the work they did on my house was beautiful.
A beautiful lawn is important but I think I would have gotten that from someone else too. I was promised a 2 week turn around. It took 2 months to actually get them to come out and finish the work. They installed sod in the hottest month of the year, July, and forced me to rack up huge water bills to keep the grass moist. Other companies quoted the same price and told me that’s when they could install the sod. I guess the moral of the story is, if it seems to good to be true it probably is. I called several times and they gave excuses about the weather. It’s ridiculous to blame the weather when in fact 2014 in June saw less rain then the average from previous years. They also pressured us to make a decision telling us if that we weren’t going to make a decision then why did I ask for a quote.
He was so brash that I want to warn anyone and everyone what they are going to get themselves into. He answered a call from his father and screamed at him. He refereed to neighbors who recommended them as a derogatory Asian slang. He even answered a call from an Asian woman and told us how he wished they had spoken better English.
The week of I tried to get an idea of how much the balance was and they gave us the wrong amount. We called to put some of it on a credit card and they were short 800 dollars for the money order. They blamed us. When we asked for a copy of the plant information they failed to return numerous calls we had made.
We will never go back to Lucas Nursery.
Now I would like to make a side note that their son’s sprinkler business was ran much better, and in fact he had apologized for his father numerous times. They were fast, effective, and they kept their promises coming out the day after the sod to make sure they were installed correctly.

Absolutely WORST nursery I have ever dealt with! Horrible, rude employees. Very unhelpful. If they are knowledgeable, you’d never know!!! Avoid this nursery at all costs!!!

I would NOT recommend Lucas Landscaping to my WORST enemy. Sigh!!! I would blame myself for not getting multiple quotes but still no excuse for their poor customer service. If you just built a new home and need landscaping, stay away from Lucas! I will honestly say that the quality of the work is good but it does not offset the employees you interact with at Lucas Landscaping. One, the Bob Jr guy is super cocky. He talks to you as if he is always right and it’s more so about his business than what the customer wants/​desire. First, I had my sprinkler system installed by Lucas «affiliate» which was just ok (but better than Lucas Landscaping). Two weeks after the installation of no further communication whatsoever, I get a phone call from Lucas Landscaping (Bob Jr.), shy before 5pm asking if they can arrive tomorrow morning! Talk about short notice! And when I asked why the super short notice and how my fiancé and I have to work tomorrow… «Well can’t you just start coughing and play as if you’re sick?» UM NO!!! He was so eager to complete the job the next day and had a bunch of excuses to why he couldn’t communicate earlier. Then he mentioned they can start without me there as long as I get home towards the end, ok I can work with that. Now, they did do me a favor by cleaning up some of the debris that the home contractor left — as stated during the quote process — but the workers place the debris in my recycle bin and left it there!!! When my fiancé ask them about it «well it was a favor» WTF! Yes I appreciate the favor but why place it in my recycling bin??? Why not ask me for a garbage bag or something??? I wouldn’t recommend them to my worst enemy! Just go with someone else because they are very unprofessional and not dependable. Update: Really a zero star! Just received confirmation that my cable line got cut when landscaping was completed! It was marked on the ground too so what the hell. Absolute terrible service I’ve ever encountered!

Oh where oh where do I begin. First, let me say I will always give props where they are due, but I also feel when you’re disappointed, the truth shall be told as well. To start, my son and I went to Lucas nursery to pick out some new pine trees. I must say, that the trees and bushes are in beautiful shape and got me very excited about planting this year. After deciding which trees I would like, I waited a good 20 minutes for someone to help me, but no one came. I eventually went and stood in line upfront only to ask for help, and they finally sent someone out a good 20 minutes later. This is where things got crazy. First, I had asked about having these pine trees planted. It was an additional $ 125 per tree to have them planted, but the woman who was helping me, made it very clear that it wouldn’t be that difficult for two of us to put them in a wheel barrel and plant them, and even gave me directions. So, we scheduled delivery for the following day. My husband and I both quit work early, to accommodate the schedule of the estimated delivery and to plat the trees, because they had stated at Lucas that we need to plant them within 24 hours. At 6:40 PM, I finally called Lucas because my trees had not arrived. The woman that answered stated if we still wanted them delivered they could deliver them by 9:30 PM. I asked her why they would commit to a day for delivery and then not deliver them within working hours? Her answer to me was, «I just work here». Within the hour, I got a call that are trees were on their way. When they arrived, the two men basically threw them off the truck, jolting the root balls, and also injuring some of the branches. That did not get me off to a good start, considering they did not offer a warranty on these trees. Now, my husband and I (who are not weaklings) discovered that trees weighed at least 500 pounds each, and there was no way we were going to move them with the wheelbarrow. Now what? I called Lucas back the next morning to see if they would come back out and install them for me. They said they had to talk to the owner and they would call me back by noon. I waited. Finally at 2 PM I called back and was told to wait for a call from the owner. When she did call, She stated she could probably have someone come out to install them that day or the following day by noon, but she would call me back. Again, no call back, so I called back again. This time the same woman that I talked to earlier, told me the owner could not have the trees delivered until Friday. I asked if the trees would be okay until then, and she told me it’s not our problem, you didn’t buy the warranty. By the way, when I talk to the owner earlier, she informed me that I would be charged an additional $ 75 delivery fee, on top of the delivery fee that I had paid previously to have the trees delivered, and when I questioned that she got snotty with me. Now, this may not sound bad, however Friday was four days away, and they specifically told me when I purchased the trees that they needed to be planted within 24 hours of delivery. I called at least eight places to find a place to help install these trees. Finally my husband and I rented a heavy duty dolly to move the trees, and it was not an easy task. Overall, Lucas could take a lesson in customer service. Don’t they know that the customer is always right? Or do they just not care? Needless to say, I will not be back.

Having just built a brand new house, we came here to buy quite a few trees for the yard. The first time we came here, we waited 45 minutes for someone to answer a few simple questions on delivery and planting fees. Now, granted, they were busy, but after about 20+ minutes of waiting, they completely ignored us and never stopped by to let us know someone was still coming. We ended up asking two more people to remind them we were still waiting on a few simple questions.
The second time we came here, we decided to go ahead and purchase the trees. We were buying over $ 3k worth of trees between large spruces and maples. It was nearing closing time, and they actually sent someone out to follow us around the back rushing us to get out. I couldn’t even believe it. We finally asked her politely to just give us a few more minutes since we were spending thousands of dollars on trees, and we’d like to make sure we were picking out the right ones. We promised we’d rush and hurry out. She finally agreed and left us. By the time we finished checking out, I looked at the time, and we were only 7 minutes after their closing time.
To me, as a local business, I would gladly stay behind a few extra minutes to win the business, but apparently they felt differently.
So it gets better. We realized that given the size of our lot, we didn’t need this many trees. I was already feeling pretty upset about the treatment both times, and wasn’t feeling great about spending so much money with them. We then called them and asked, since none of the trees have been delivered yet, if it was possible to refund 2 of them. They agreed.
We then drove 40+ minutes to the nursery, and once we got there, realized that the receipt we had must have fallen out of one of our pockets when running errands earlier that day. We told them this, and the woman (daughter of the owner as we later found out) started yelling «sir I TOLD YOU on the phone, and specifically specified you needed a receipt» over and over again. By the third time she screamed this, I had lost it and said: do you not understand how to treat customers? How can you treat customers this way?! Don’t you understand basic customer service?
At this point we had asked to see a manager, and she snidely informed us that she was the daughter of the owner. Her father then came over and repeated that they need the original receipt even though they have it on file. They were concerned that we would try to claim they didn’t deliver the trees and weren’t refunded. I assured them over and over again that we would gladly sign any document or written note (as a new contract) to show that the amount had been refunded, so we could not come back and claim it wasn’t. They stubbornly refused at point blank to do any refunds without the receipt. At this point they were screaming, we were screaming back.
We then drove 40+ minutes back home to search for the receipt, hoping it had fallen out of a pocket at home as opposed to out running the errands. Once we still could not find it, we called the nursery again to ask if we can write some sort of agreement. The owner comes on the line and tells me «you and your husband are by far the meanest, rudest, most vicious, and awful human beings…»
Let’s just stop here. First of all, even if that is true, it is NEVER okay to sit there and yell at a customer. Secondly, it’s not true. We were treated poorly 3X and finally got fed up. They ended up agreeing to a written note and refund — but why couldn’t they have done that in the first place without me making two long trips and a full on screaming match at the store? Basically they didn’t feel like being flexible or refunding the purchase initially, and would rather stand there and yell and lecture a customer.
I have never received such awful service in my entire life. I would stay away from that store and purchasing any of their plants, because this experience has taught me that if anything ever goes wrong with them like a potential return or tree dying — they not only do not take any responsibility, but also feel fully justified at providing poor customer service and yelling at you. This is one store where the owners fully believe they are ALWAYS right, and the customer is always wrong.
Frankly, given how awful my experience was all these times, I have a hard time believing any positive review of them is legit, especially if they’ve never reviewed anything else. Seems like Lucas Jr. is having some employees and family review him to boost some numbers. Another review on Unilocal on a separate listing is pretty accurate in calling Lucas Jr. arrogant and rude.
On the bright side, I highly recommend Randazzo’s in Westland for their nursery. We went there after this awful experience and literally bought more trees at HALF the price. Our total after delivery and planting was $ 1500 for 3 large spruces and 2 large (2.5″ trunk) maples, as opposed to the $ 3,000 Lucas charges.