Cueter Chrysler Jeep Dodge

Absolute worst Dealership experience of my life. Waited 1 ½ hours to try to get a quote for a lease price on a Dodge Ram. I said upfront low monthly price was the most important factor. After 1 ½ hrs and showing my license twice and meeting with the finance manager and having 2 small children with me that I was trying to keep quiet I finally left! With no quoted price! DB, salesman kept telling me «10 more minutes». What a complete failure and a colossal waste of time. Shameful. I should have left after 30 mins. A colossal waste of time!

Looked at a used car with my daughter, pointed out an obvious mechanical problem with a vehicle. Salesman called her stating that maybe I just wasn’t familiar with their brand vehicles. I’ve been a mechanic for 40 years so, yeah I do have some experience. We purchased a vehicle from someone else who didn’t feel the need to insult their customer.

One of the disorganized service dept. I think. My Girl friend just recently took her Dodge dart in for an oil change. The check out girl must have been new or something, she told my girl friend that she didn’t owe anything for the oil change and then said oh yea, you do and gave her the cost. Then cashier girl said oops I forgot to charge this as well, so They had to charge her Credit card twice. And to top it off, not sure what they do for 120 dollar oil change, but they did not top any of the fluids, My girl friend told me that they left her windshield washer fluid almost empty. What a joke! If I had to give it a choice on this last, service check up I would give them ZERO STARS!!!

I did not write a review after my 2^nd attempt to purchase a vehicle from Cueter because so many dealerships are just shifty in how they operate. Who doesn’t know this? Nor have I written reviews after having warranty service or purchasing parts because, dealerships are shifty and who doesn’t know this? But, after calling to see if they would take my lease return and being told by what turned out to be a sales woman that they might and to come by and talk to her, and after 40 minutes of waiting then to be turned away, I figured it’s time to review this place.
My most recent attempt to lease a truck from them was a complete disaster. I understand they are not under any obligation to take a lease back if they didn’t lease it. But, they are a dealership that obviously relies on deception and underhanded practices. They were shady enough to try them on an educated consumer like myself. They suggested a certain price on a truck that they didn’t come close to. I traded in a car that I put an oem new complete exhaust system (front to back) on it in perfect condition and operation that they told me was bad and broken. They broke many promises and lied many times. While I was at Cueter, I called Dick Scott in Fowlerville and closed a deal in 20 minutes on the phone.
Recently, I had to return the truck at lease end. I called Cueter and they sent me to a person I assumed was an inventory person who said that they may have some space for the truck and to come by and see her. It turns out, she was simply a sales person and any sales person could help. The day I went, there were approximately 12 sales persons. Only 3 were helping customers. The other 9 were sitting at their desks not doing much. After 40 minutes of waiting for this woman, another sales man (the one who lied to me when I tried to lease the truck 2 years before) said he could help us, while he was working on other paperwork. Then he realized it was sold from another dealership and said sorry, they wouldn’t help.
Shady shady shady liars. It’s unfortunate because they have been good sponsors of things in the community and my name is known to them. It will not help me to write this review but they have demonstrated that they are the worst dealership I’ve ever dealt with. I’ve not been thoroughly happy with every dealership I’ve purchased a vehicle from but have purchased anyway. I will never purchase a vehicle or parts or seek service from this dealership ever.
BTW, Dick Scott Fowlerville is an outstanding dealership for a car purchase. They’re 40 miles from me but I’ll trek to them without hesitation.

Ben H is an awesome sales person! He was very attentive from the time I spoke with him on the phone. I felt immediately that he truly listened to my preferences and concerns and worked diligently to make sure I was able to secure a vehicle. I have worked with the Cueter team on and off for many years and I am always pleased with the quality service I have received.

I just called Cueter looking for some pricing on a new lease for a smaller SUV. I gave all of my details to the salesman (will not mention name in case it truly is not his fault), along with the disclaimer that I was (seriously) just looking for the most affordable option of SUV they they have to lease, and was looking for the monthly payment — I am not particular about what car I drive. Cost is the most important thing to me at this point. He calls back 15 minutes later and says that the sales manager thinks it will take too much time to work up the numbers if they aren’t sure I will come in after they give me the numbers, and «how do I know the car will be right for me?» — All of the ads about leases say to contact the dealer for «more info.» Well how do I get more info if they won’t give me pricing? Lost sale on someone who’s ready to sign up for a new car asap. Guess I’ll go with Ford — they had no problem giving me details/​pricing over the phone.

7÷16÷2015 Still a fan of this dealership. They are close to earning a 5 star rating. There were a couple software recalls which were a pain but Cueter made the experience easy. My wife is always treated with courtesy and has not complained. Employees are attentive and friendly.

Perhaps things are better than they were a year ago. Then it was the worst cAr buying experience I’ve had in many years. Sales rep did not know vehicle. Dealership lost rebate paperwork. Phone calls not returned. Chrysler not well represented at all. Would never refer them to anyone.

They advertise $ 88 down/​$ 88 per month, they always have 1 of those in stock. In order to get the $ 88/​$ 88 deal, you need 825 credit score. They do not have tons of $ 88/​$ 88 cars to chose from.

I need to update this review. Since posting my original 3 star review, I received an email from their Digital Marketing and PR Manager. She kindly explained the situation with the VIN etching and explained that if we were unhappy, they would try to make rectify things so we would be happy. A few emails later, and contact from the General Manager, and we are happy campers and complete fans of Cueter. While we are hoping we don’t have to buy another car in the next few years, given our overall pleasant initial experience, combined with their tireless efforts to ensure our satisfaction afterwards, we would definitely go back to Cueter.

Thank you, Celia, for getting on the task so promptly! I figured my number got fed back into the system every time a database replicated. I’m glad you know how the computers work so that we can get things straightened out again.
:-)

Quick update to my previous review: I am writing this as a public repose to a message received from Celia N., Internet Sales Coordinator, quoted below:
«Hello Michael,
We are very sorry about your experience at the service department. Cueter has been open for over 50 years serving the community and we take our negative reviews very seriously. We want to make sure you understand we want our customers to be very happy with their experience at the dealership. Please contact me directly so we can make this situation right. You can email
or call directly at 734−434−2424 ext 513.
Thank you.»
Notice the high number of filtered reviews here? Notice how they are posted during brief periods by mostly people with no other reviews? The Unilocal filter is good a picking out reviews solicited by the business owner. Ceuter, don’t ask or offer incentives to your customers for reviews (if that’s what you’re doing), it looks really bad.
FYI, Celia N., Internet Sales Coordinator:

I’m not sure what happened with others experiences, but my experience was fine. Sure, repairs can be expensive, but we buy automobiles knowing that.
My check engine light came on and because my vehicle is still under warranty, I went here to have it serviced. I called the day before and the person on the phone was pleasant and helped me set up an appointment for the following day for a time that worked around my schedule.
When I came in, I was greeted quickly and assisted to the right persons station. While the person at the station was currently working on something else, she seemed a little cold and impersonal. Although as soon as it was my turn, she was very friendly, welcoming, and helped me with my cars need. She gave me an honest estimate for how long it would take to even find out what was wrong (~1 hour) and directed me to the customer waiting center.
The center was nice, spacious, and had a TV (with remote), coffee machine, bathrooms, WiFi, and magazines. I waited for a little under an hour before they came back with the report. It was something minor, covered by my warranty, and they also gave me a complimentary car wash. I think the car wash was very skimpy and had left a lot to be desired, but since that was the only thing that left me unsatisfied, I was a happy camper. I wasn’t charged for them looking at my vehicle and all the staff I encountered were friendly and welcoming.

Was in the market for a new truck and the salesman I worked with was very good. And knew a lot about the truck I was looking at.
I would Recommend Jon-​Michael to any one. If your in the market stop by and ask for him. I know I will be back.

Everything these folks do wrong is posted in the other reviews, im only adding my review to add another low star to the rating.
Charge just to look at the vehicle. Extremely high part prices.
One time i had an oil change done, i had to stop and get more oil because it didnt even show any on the dipstick when it was done.
Make sure you double check any work you have done by them. Be ready to pay 3 times the price from anywhere else.

Bought a new Jeep Cherokee from Cueter a few days ago. Worked with Don Byrd and he’s awesome. He made the process much easier, he’s honest, transparent and helps you quickly get to a mutual price point. We enjoyed working with him — would buy from him again, even though we live an hour away.
Why 4 out of 5 stars: a) some of the sales staff are not very knowledgeable about all the features in a car; b) the lot is cluttered with lots of cars so hard to park and find parking etc.
Overall, an excellent experience, Don was great to work with and we love our new Jeep Grand Cherokee.

Absolute WORST dealership I have ever been to. I went in for a tire change and an oil rotation and they came back with a bill of repair for almost $ 2,200. Some of the items had been fixed recently and others were on there just to try to squeeze more money out of my pockets. Every part listed was extremely overpriced. I bought the brakes/​rotors (the exact ones on my car) for half the price they had quoted me. I had the sensor problem «fixed» once before only to have it come back on the next day. My tires were not rotated either. I know this because I have a slow leak that takes about 2 weeks until the sensor light comes on. Today, the sensor light came on (same tire, same place it was 2 weeks ago). I paid $ 160 that day for an oil change and a list of stuff that doesn’t need fixed. NEVER AGAIN