Queensgate Stadium 13 – Frank Theatres

They have movies, snacks, drinks and everything you may need… including a bar! Only downside is the prices which are high at virtually every theatre for the previously mentioned things. Also the arcade has quite a few games that are always seemingly out of service
Edit: 4 to 5 stars because on Tuesdays (all day/​night) movies are only $ 6 and a medium popcorn is only $ 2.50!

What has happened to this place?
We purchased our tickets online and arrived 15 minutes before showtime. However, this was not enough time to stand in the huge line for crazy over-​priced popcorn and soda.
The ladies bathroom was filthy and several stalls were without toilet paper.

For sure the best theater in York. I’ve only been there on off hours, never on a weekend, so it wasn’t crowded the times I was there. I love that you can reserve you seat when you buy your ticket at the kiosk.

I am struggling with this review. This theater has some very good things going for it such as the seats are great and the ability to reserve seats is a nice bonus as well but it also has some downsides that kind of outweigh the good in my opinion.
This theater is always busy. Many weekends it is sold out and for a business, that is what you are looking for. Once you get inside the door, there is an arcade to the right and a bar to the left. Kind of convenient if you have any money left over after buying the tickets. Down the center aisle between the bar and arcade is the ticket taker and beyond that, the concessions.
The concessions are extremely pricey. A large popcorn is $ 8.00 but it does come with a free refill (albeit they make it completely miserable to get that refill). You have to wait in a long curling line to order concessions or to get refills. The staff behind the counter is very inconsiderate if you ask for layered butter on your popcorn. This seems like a major imposition on them. A large soda is $ 6.00 and it too comes with a free refill. Once you have made it through the line, you are off to the theater, the loud, booming theater.
The theaters are pretty nice and they better be for the price. The seats are reserved and you know where you will be sitting. The sound quality is very good but the volume is very loud (helpful to not hear the people around talking). The seats are stadium style and are very comfortable. The screens are huge and easy to see from any seat.
My summary of this theater is as follows: Very pricey proposition. It is easily over $ 40 for 2 people for a movie, soda and popcorn so definitely not a good deal for the family. The service seems to be inconvenienced to do their job so expect impatient teens to take care of you. The movie experience is pretty good but is definitely not better than any other theater I have been to built in the past decade.

Went back 1÷18÷15 to see American Sniper in theater 1… A lot of leg room! By that I mean considerably more then the last theater. Odd, huh? Now I have to pay attention in the future :)

I think the only reason this place gets good reviews is that people are mesmerized by the seats. The ticket kiosks are almost always broken or never work correctly. No fandango ordering. Outside ticket lines that are always long (freezing in the winter and hot in the summer). Terrible rewards program. The concession sizes are half the size of the other competing theater but the same price and almost every time I go there they don’t have what I want «sorry, we’re out of that». They do have IMAX and assigned seating… if you can figure out the diagram and don’t choose the exact reverse of what you wanted. They also have one theater you can bring booze in, if that’s something that appeals to you. I have a much more enjoyable experience over at Regal.

Cleanest and nicest seats in the area. Assigned seating when you get your tickets. Long line always at box office… tip go to inside to the kiosk. But be careful tickets and everything will fall on the floor if you don’t catch it. If you are going for 3D stay at the box office as they have not found away of putting the glasses next to the kiosk.

The good…
Nice and new. Clean place with mostly big screens. Stadium seating. Great sound. Decent crowd and mix of people. Bar located inside of theater.
The not so good…
LONG lines for snacks — with usually only two or one workers during a busy weekend. The over 21 theater is gone. One of my favorites snack toppings is no longer available (jalapenos). And, just an overall feeling of an unprofessional staff (very young and untrained in problem solving — although not everyone).
Why ⁴⁄₅ stars?
I love the movies and this is a very good place to see them. If you are patient with the help and arrive VERY early for snacks (if it’s a busy night), you will enjoy your experience.

The best show in York.
You can’t get it much better. Stadium seating, clean theaters, great sound, not a bad seat in the house.

This theater has comfortable seats. However, that is the only positive. I have been a few times and each time there was a problem. Lights that don’t dim, stale cold popcorn, inappropriate employee behavior, etc. My most recent experience, however, will be my last.
When I purchased my tickets, I was informed that seating was assigned and asked if I wanted front, middle or back. I was surprised since I had arrived over 30 minutes early in order to get a good seat. I specified my preference but was not allowed to select the seats. I was forced to sit as far to the left as possible. Meanwhile, people who arrived later got better seats in the center of the row. The theater wasn’t even full but I didn’t want to move and take another person’s seat if they arrived later. This seating policy is ridiculous. This isn’t the opera, it’s a movie theater.
I was told that if I didn’t like it, I could wait two weeks and see the movie then, if it was still playing. I spoke to management, who couldn’t care less. Another person was complaining about the same issue when I left. That lucky person had the sense to leave without buying tickets.
Franks can shove their assigned seat policy straight up their behinds. I’m going elsewhere.

It’s a given that people go to the movies the week of Christmas break. However, I was surprised that the crowds at this particularly new York multi-​plex seemed to all come in the same waves. The line for the box office was fairly long when we lined up for our tickets to see Young Adult. The concession line was even longer. However, after a few minutes, there was nary a person in the lobby. The reason for this was because most of the movies all started at the same time instead of having screenings staggered like most other multi-​screen joints. The box office staff were friendly, but it seemed like there was a bit of apathy in the air. The seats were new leather and the theaters were clean… but goodness the smell of artificial butter just permeated throughout in a way no theater should smell. Ample parking, reasonable prices, but not the best film selections– worth a visit if you’re looking for something to do.

A breath of fresh air from the deplorable Regal Cinemas at West Manchester. Everything runs smoothly, clean theater, great, comfortable seating. Came here for a few midnight showings and they’re always on the ball with that. Overall a really great time with a clean, comfortable theater. Also love the variety of showtimes as I’m usually someone who goes to the late showing. Recommended!

I like this theater. It’s nice looking inside, it has a bar area, yes that is right. A bar. It serves food and drinks. The only thing I can say that might be bad is if someone over drinks before going to see a movie and then throwing up next to you and or on you. Other than that, this theater is nice. I like the stadium style seating. Snacks and drinks are your usual amount. Ask for the frequent movie watcher card so you can save a buck or two after seeing more than a dozen or so movies. Closest movie theater to where I am now and I am glad it is decent.

Nice new leather stadium seating in this new theater. They use Orville Reddenbacher popcorn and you put on your own butter and salt. I’m not a big fan of the butter and salt but overall the theater itself is very nice.

I’ve given them months to tune their operations but so far, no go. Upon opening the customer service experience was awful but chalked it up to just opening and training. Now almost a year has past and still problems.
One of the biggest issues now is you can’t get show times. Franks website has times but they differ from
which differs from
which differs from
… Movies at
doesn’t even show the theater.
Today 12/​29/​2010, after getting tired of trying to figure out which show times are correct I called them directly. Punched (1) for show times and the recorded messages said the following show times are accurate from ¹²⁄₁₇ — ¹²⁄₂₄ !! Note the date I called, ¹²⁄₂₉. So even their recorded show times are not accurate.
This could be a state of the art theater if it weren’t for the customer service experience.
Other issues include: ticket sales people not knowing what their doing, concession sales people not get a simple order of popcorn right, 3D screens breaking down, etc, etc.
And I know others are seeing the same thing cause this theater is never crowded and I’ve never seen a movie sold out. The nearby Regal Cinema which is a bit dated is packed and movies are constantly sold out.
Get with the ball game Frank’s Theater or I’ll move back to the Regal Cinema.

I attended the matinée showing of Due Date this afternoon at Frank Theater and was pretty excited to get out for a flick at this place — the first time for my wife and me since our son came into the world.
The great thing is even though it was the day after black friday it was not extremely crowded. The theater was pretty full but we still had enough space that someone was sitting directly next to me. The place is set up to give the optimal amount of space. they have a ‘Starlite Café in the area directly inside and the concession area is open enough to avoid excessive crowding. The theater itself is stadium style seating with big red captain chairs that rock back and give a slight recline. The space for foot room is there too. The screen is huge and crystal clear — making it easy to pick out the stubble and Robin Williams slightly lopsided moustache in the preview commercial. The sound was loud for the ads, but they lowered it enough to not be annoying during the film. I felt comfortable enough to laugh out loud during the film and enjoyed the experience fully.

Amazing place. The arcade is so much fun. I really like that your money, tickets and everything is on the card. Instead of me keeping those little slips of papers that I always loose its on a card in my wallet., which i always have on me. The workers always are smiling and happy. The chairs in there are so comfy and soft! Its always clean and smell good. And the picture quality is amazing. If you are seeing a movie in York, go HERE its amazing!

A new theatre replacing the decrepit Queensgate Cinema, 13 screens, the 3 cinema I’ve been in are large screens, comfortable seating, even recline. Great sight line, no one sitting in front of you will disrupt your line of sight. Have gone out of their way to provide more food options as well as a full bar in the lobby. Some movies are 21+ (not porn, but alcohol is served in the movie), a first for Central Pa. Also have numerous theatres for 3d movies.