Moving Made Awesome

Used twice, first time was excellent, second was less than desirable.
1^st Experience:
Got us moved out and into the new place even more quickly than expected. Two guys showed up, hardly spoke and moved furniture and boxes like it was their job, which it is. At no time did I suspect they were milking the pay by the hour aspect. These guys were great and I tipped them very well. At this time I was ready to recommend them to anyone.
2^nd Experience:
3 guys showed up with a trailer that was juuuuuuust adequate enough to fit all of our stuff. Just adequate enough that it took up to 3 of them at once to, «play tetris» and stand in the truck to rearrange everything on multiple occasions. Stood in my apartment at one point during the move and watched 40minutes tick off the clock without 1 item being taken out of the apartment. All and all cost us $ 200 more than the original quote. Had been hit with the warning about them keeping our stuff if we didn’t pay so we had to give in, no choice.
Had the 2^nd experience not been such a sharp contrast with the first, I would have assumed this is typical mover behavior. Likely will look elsewhere if need to move again rather than roll the dice.