Yorba Linda Family Physicians A Medical Group

Jeanette (Dr. Ponzio’s PA) was so kind and caring BUT SHE MOVED. Dr. Ponzio was always so condescending when he talked to me. One time, he came in to the exam room I was in and pushed me to a straighter seated/​posture position. The nerve! I was on the exam table which doesn’t have a back so I was slouching… after waiting 20 minutes for the man to finally make an appearance! Never going back there!

Gone there for many many years. Really like my doctor… however the overall professionalism, knowledge, and «level» of back office employees has really changed. Very kind, but appear very young… as in just out of school, inexperienced and still trying to figure out office policy and procedures. I am all for training peoole, but they need someone managing them. When you have a very busy doctor, you want to be able to rely on his office staff… but haven’t really had a lot of success with that. Almost feel like i know more medicallly than they do. Don’t want to change dr, but contemplating it. Sorry to say… because the dr is wonderful.

by far the worst place to go for medical help!
all they are concerned with is money! even if you have excellent medical insurance they find a way to over charge you.
they are in bed with other specialist doctor’s that also own their own clinics, so they can over charge you and your medical insurance. this place is horrible and they have zero people skills. they deserve –100 000 stars.
and we wonder why our medical insurance cost us so much i think i just figured it out… !! sucks!!!

I have to start off by saying that I have only written 2 other reviews on Unilocal,so this visit to Yorba Linda Family Physicians last week obviously made an impact on me. In addition, I must point out that I hate going to doctor’s offices. I always feel uncomfortable and it seems that physicians these days have zero «bedside» manner and just «don’t listen» to your needs. Well, my experience at this doctor’s office couldn’t have been more the opposite. Specifically, the PA, Christina Yarwood, that I saw that day. She was professional, answered all of my questions with confidence and certainty, was truly interested in my needs, and actually made the whole experience «enjoyable» rather that torturous. She genuinely was engaged in listening to me and made me feel so comfortable and relaxed. The experience from start to finish was «great»! After this experience, I would, without hesitation, recommend Christina to all my family and closest friends!!! As a side note, the next week I was having a conversation with one of my clients on the subject of doctors, and had mentioned my experience at YLFP. Once I mentioned Christina’s name, my clients got so excited because Christina was her PA as well and would not stop talking about what an incredible physician she was and how she «loved» her as a PA and as a person in general. All I can say is that if you don’t have a primary physician, you would be doing yourself and your family a disservice by not having Christina take care of you as those with talent and expertise need to be recognized and appreciated.

I arrived in town from Houston. Day 2 I was sick. Couldn’t get in to see Dr Ponzio so had to see PA Yarwood. I had all the symptoms of a sinus infection yet she diagnosed me with a virus and gave me Amoxiciilin. After 8 days with no improvements and back at home. I went to my doctor who diagnosed me with a sinus infection and treated me for that. My vacation was not quite as nice due to this mis-​diagnosis.

My husband and I began going here in probably 2013 and experienced some minor issues mostly with the staff at the desk. Then at the end of the year 2014 my husband went in for some issues and they gave him antibiotics. Even though he should have been referred to a specialist. He was severely allergic to the meds and when he called in the receptionist said Dr Hall was gone for the day. They told him to go to urgent care ‘if it was that bad’ WTH! He went to urgent care (same Dr group) and they were closed… are you kidding me! He had to wait (he should have gone to ER). The urgent care Dr gave him a new prescription and wasn’t going to do anything for the reaction but finally gave him some medicine! When I say he was allergic I mean it was bad, he was puffy, itchy and red everywhere and labored breathing! He went to a specialist after that and was found to have aggressive Cancer! We are so grateful he left Yorba Linda Family Physicians or who knows what the outcome would have been. And for the record, Dr Hall never called to check on my husband, not for the allergic reaction or for a recheck!

Went in on a Sunday and was in and out within 10 minutes. Granted I was the only patient there ;) Staff is great, Dr. Ponzio got me what I needed, thanks!

I really like this place. My Physician is Christian Yarwood. It’s funny, I don’t think that she’s my primary Physician but I’ve only seen her. She is funny, happy and you can tell that she has a passion for her job. I moved away from Yorba Linda to Laguna Hills and still go out of my way to drive here when I need to see a doctor.

This place is still bombing out. Not only in attitude but with competence too. It’s sad. I called and no one picked up for 7 minutes. They’ve gotten better. The last time I was put on hold for ½ hour so I drove down with my phone and was still on hold when I reached their office.

This office is great.
I personally deal with Christina Yarwood mainly and she is the most talented, knowledgeable, compassionate, hilarious, warm, genuine person in medicine (yes I am biased). Seriously love her.
All the staff are warm and friendly and most of the time have a big smile on their faces.
If you are looking for a new doctors office, I would highly recommend this one.

Changed insurance from Kaiser and started coming to Yorba Linda family physicians… Well I do have to say! I like Kaiser so much better. The staff at the front desk is so rude! Not just once but all the time. Made me never want to go back… Thank God we were able to join Kaiser again. I don’t recommend this place at all. I have a Down syndrome boy and even the staff was rude to him:(

I have been going to see Dr. Ponzio and his PA Janette for several years. I have rave reviews for Janette, she is so caring, patient, thoughtful and compassionate. I always try to make an appointment with her first. However, the staff at the front desk are always so rude. They make it a point to make you feel like you have disrupted their day. They should definitely consider hiring new employees for the front desk,

My primary physician is Dr May but I have yet to schedule an appointment with him. It seems that his schedule is backed up for months at a time. There is a silver lining though.
I go to my favorite Physician Assistant Christina Yarwood. A professional down to earth PA who can explain things in simple terms for me to understand. She is thorough and she is great at following up. I gotta say I trust her. I can see how come people might be displeased with the front staff. Sometimes they don’t acknowledge the people in line while they are doing some work.
There is usually 3 people in the front desk and occasionally all three are doing something while there is a line. If they dedicated at least 1 person to greet and accept people I could see them improving their ratings. Ultimately they are just going to ask people to sit and wait anyway so why not get to people sitting early.
Anyways I’m a fan and will definitely be back.

My primary physician is Dr. Ponzio, however, I always see his PA Jeanette Alves. I cannot say enough about her. She is extremely thorough at her job. You will never feel like you are rushed when you see her. She takes her time and is one of the kindest people I have ever met. She has a sincere desire to truly help her patients and I feel like I am in very capable hands with her.

Got to say I am extremely disappointed by this place yet again. Every time I have tried to see a Dr. at this office I have been treated as if they could not care less. It is unfortunate for the doctors that the staff at their front desk are so rude. I am now sitting in the waiting room of the doctors office next door where they have been nothing but nice.

I went to see Dr. Hall for the first time, as he was listed as my primary physician under my new insurance, to refill prescriptions and be referred to a physical therapist within his medical group to continue treatment of an injury. I informed him that my previous physician had already referred me to physical therapy and had x-​rays and all other medical records pertaining to my prescriptions. To make a long story short, he wouldn’t accept anything from my previous doctor (nothing at all), and told me he wouldn’t fill any of my prescriptions (referred me to 3 specialists for 3 different prescriptions that I’ve had for years), and then proceeded to take new x-​rays of my injury to tell me the exact same thing my previous doctor did. Basically, wasted time off work and racked up a doctor visit and x-​rays (luckily just a copay) in order to re-​establish a physical therapy referral and be referred to specialists (which Dr Hall profits off of) to waste more of my time and money. To top it all off, his attitude sucks and he’s totally condescending. I switched my primary care physician immediately.

I went in for a Women’s Wellness Exam with Christina Yarwood and was thoroughly disappointed not only in the services but with the fees rendered as well. I’m a Canadian student and could have had my exam done in Canada for free. However, I chose to go in because I had student insurance and figured I would make the «healthy choice». What I got for over $ 300 was a physician’s assistant STUDENT who gave me the worst PAP of my life, a basic breast exam, checked my weight, blood pressure, oh and she listened to my heart and breathing for a few seconds. I came in with 3 specific issues, and she (Christina) didn’t offer any solutions other than the ones I came up with myself. I told myself I was fine with it, I figured that at least my PAP got done. Then, 3 months later, I got a bill from Quest labs for $ 413. I know they state that lab fees are not covered, but all I ask (especially as a student) is for the healthcare professional to say «we are going to do a PAP, just so you know, it will cost over $ 400 to get it analyzed, are you ok with that?». Then I would have declined and left. But no, not a word. So instead, I am out almost $ 500 and couldn’t walk for a few days following the exam. Also, I called and left her messages to discuss this issue before paying the bill, and got no response.
Another thing, I asked about going on BC again for acne and mentioned one indicated for acne use. She said she hadn’t heard of it probably because its «new». It is not, its been around forever. And, instead of looking it up, she just wrote me a prescription for another BC, saying that «they will all help acne». That’s great, but I really would have liked to try the best one. And for a $ 300 «wellness exam» you’d think she would take a minute to look into it. I just took the prescription and didn’t bother to use it.

The office is clean, modern and kid-​friendly. The doctors are all wonderful — fun and professional. I also love that it isn’t overly busy and the wait time is reasonable.
I’m taking away one star for the front desk and the fact that they usually put you on hold (for up to 45 minutes, I’m not kidding) just to ask a question or make an appointment, many times only to be disconnected or hung up on. This on MULTIPLE occasions. Hire more people up front…
Everything else is all good. :)

Have been a patient here for 15 years. The doctors and most of the staff are top notch but the referral/​authorization process through their IPA, Regal, is awful. They put money ahead of healthcare. Too much red tape and stress just to get a test/​specialist approved that your doctor has requested. Patient care is not a top priority of Regal’s. Like I said, the doctors are awesome and first rate… but Regal is a nightmare to deal with.

Dr. Ponzio is my doctor here and he is very mellow and friendly. His assistant doctor is Janet and she is wonderful. I love going to her for everything. She is very friendly and easy to talk to. Everyone in the front desk is also friendly.
Would recommend this place for anyone who lives in the area.