Westchester Toyota Service

Once the customer service place by which all others should be measured — then they decided to ruin that.
For the first few years I’ve went to this location, I was always impressed by the level of customer service this place had. Sure, it was Toyota with their overpriced ways, but the service was impeccable and often times, quick. I could always rely on them — until one day, when I noticed that they just changed.
Don’t get me wrong, usually their customer service is still friendly, but not what it used to be. The prices are almost criminal at times, as you could bring your car in, for say an inspection, and before you get to do that, they have a printout page (or two) long of things «wrong» with the car and all this work that needs to be done. They don’t force you, but EVERY time I’ve been there, with 2 different Toyota’s mind you… and it could be the simplest thing I need fixed and they ALWAYS have that very pricey list they try to sell on you on what needs to be done. It got to the point where I just go to a much cheaper regular mechanic, who does the job not only quicker, but vastly cheaper and still as efficient. I get it, most dealers do that — but it doesn’t make it right.
A few years ago, my driver’s side seat belt broke (Toyota’s with their wonderful seat belts). Obviously, I needed to get this fixed and when 2 different mechanics weren’t able to do it, I had no choice but to go to Westchester Toyota, being that they would be the only ones who could order this part and install it. I dropped my car off at 7:30am and explained my problem. 5:30pm (yes, 10 hours later), I get the call telling me that the seat belt is indeed broken (which was a given since I TOLD them it was) and they would need to order a replacement. Seriously, 10 hours??? 10 hours to tell me what I already knew before I even dropped my car off and TOLD them what the problem was exactly. I was told within a day, a part should arrive…
2 days later, I went down there and was understandably a little aggravated. They said they couldn’t find an exact replacement, but ordered a similar one, which would be gray instead of the beige belts — not a problem for me, since I’m not one of those car people that need everything to be perfect. As long as I would get the seat belt, I would be sort of satisfied. Of course, they presented me with this list of «work» that needed to be done to my car. Amazing how they checked for all this, when it was simply a seat belt — A SEAT BELT, which is not under the hood or in the trunk, but right there and viewable when my driver side door opens. I declined and said I just want my damn seat belt already…
2 more days later (about 4 and a half days total… for a seat belt), I get the call that a new one was installed. I went down there and saw my $ 400 bill… for a seat belt… which wasn’t even a match… which inconvenienced me for 4+ days… which took them 10 hours to even figure out. I paid and swore off that place for good. I did return a day later because I noticed a slight discrepancy in the bill, which was met with slight attitude. I got it fixed. Not ONCE did I even get an apology for the length of time this ridiculousness took or the obscene bill I was presented.
This place isn’t what it used to be. I didn’t mind paying the extra charge, because everything else was remarkable. But like everything else, if it’s not broken, fix it anyway. This place does still have some nice staff, but the place as a whole is a shell of what it used to be and doesn’t do the Toyota name any justice. Go to a regular mechanic — you’ll save. You’ll save time… money…and a hell of a lot of aggravation.

The absolute worst.
First service experience and I already know I won’t be coming back here.
Close to 3 hour wait for a routine check that does not include an oil change. A lot of back and forth but no updates.
The waiting area is a joke. Coffee being made by an employee who immediately changed the trash after, then proceeded to fill up the canisters. No gloves, no hand washing.
One television. Sound on low and easily drowned out by the slightest whisper.
10:45 appointment and I’m still in the waiting room. It’s 1:30pm.
They supposedly offer drop off and pick up service in the area just conveniently not today.
Never again.

First time I went for recall after making 2pm appt online. Worst customer service ever; I was basically told not to come back. No need, I wouldn’t if they paid me.

As others have attested to, the service here is horrible. I bought a car from Westchester Toyota and I get free service for a few years, but I don’t think it’s worth it. It takes 3 hours for a routine maintenance check, whereas going anywhere else would take 30 minutes tops. No accountability either — everyone puts the blame on someone else.

Brought my Yaris in for recall. Got the hard sell to fix everything else. Just do the recall. I did not ask for anything else.
I recently had a belt replaced by my mechanic. They told me I needed a new drive belt. The one I just had replaced.
I would not trust them with my car.

This place is worse than going to a doctors appt.
don’t make an early appt, you are asking to punish yourself. Don’t get oil changes here.
I made appts in the past from 7:30−8-30am and been there for a minimum of 4 hours. It’s like an all day thing for a simple oil change. And if something major happens, be prepared to haggle… These guys (consultants) are aren’t techs some of them have no idea what’s up with your car and try to add other services.
They do offer a shuttle service which you would think is convenient but it’s only one way, and that’s to get you the heck out of there so you do not band together and start discussing how bad you hate this place with others waiting for service. The times I am here I have always seen drama from the the cashiers pressuring customers to take surveys right away and customers visibly upset and threatening the management and staff because of wait and perceived rip-​off.
I commit to myself to never go here again. Every visit is an ordeal.

They claim to have a 92% customer satisfaction rating. However, they ask you not to fill out the survey if you received poor service. The wait-​time is usually two-​four hours for even the most routine work. They are nice enough, but the wait time is unacceptable.

I’ve been coming here since 2010, and my experience has gotten progressively worse. When I first started going, it was because they had better than average reviews online. They randomly reassign you to a new service advisor each time you come in, even if you’re trying to stick with one. They try to push things you don’t need, and become very disinterested if you don’t bite. The labor rate has gotten higher and higher, and the wait times longer and longer. They never get done when they say they will, and are barely apologetic for the extra HOUR of waiting. The kicker is that they tell you that if you don’t have anything positive to say on the post service customer service survey, then you should just not fill it out!

Do not do business with Westchester Toyota. Over many years, I regularly serviced my Toyota Matrix with them. It was the first time I owned a new car, and unfortunately, I focused on what they had to say rather than the maintenance schedule manual. I am much slicker now. They regularly sold me unnecessary tuneups, coolant flushes, wheel alignments, and fuel injection services. This was probably also true of brake and power steering fluid changes, or at least it was excessive. Toyota’s Super long lasting coolant is supposed to last more than 100,000 miles, so why so many flushes? Just to make money, nothing else. In spite of all these «precautions,» I had many problems and repairs with the car (separate from things like, say, bumper or spoiler problems that were my fault over time). But then, the excessiveness of their selling me these unnecessary services also calls into question whether those repairs were legitimate. After I sold the car, I complained to the Toyota Corporation. After first claiming they would set up an appointment with the manager, it all fell through when everyone realized the subject matter, because they know they could not justify these services to my face. For servicing, I recommend going to another servicer or garage.

Be prepared to be disappointed, frustrated and then mad… My husband made the mistake of giving them a second chance. First time, it took them an hour to tell him he had a flat — no sh– Sherlock! It took another 2 hours to tell them the tire is not in stock and told him he would need to order it and come back another day. Went over to Midas who had the same tire and done in an hour. Second time, our brand new 2014 RAV’s transmission was shot. Said they would need to order the part and will be in and done in 2 days, turned out to be 12 days! Initially, they wouldn’t give us a loaner so I should continue to pay my lease for a brand new car and not be able to use it? Called Toyota headquarters to get involved and they finally gave us a crappy loaner from a their rental place — loaner was clearly in an accident earlier by the way it drives. Their service rep had the most lazy couldn’t care less attitude and actually blamed my husband for occupying one of their car lifts because the part was not in. Well, what idiot would put a car on a lift when the part isn’t in? Btw, after we picked up our car, we got a phone call telling us our part is in. That just show how on top of things they’re not! Spoke to the other customers in the waiting area and everyone had a complaints. Next time, we’ll drive the extra few miles and go over the bridge to the Toyota in Nyack where there are actual professionals that will tell you exactly what’s wrong and when you really will get it back.

I had car service 3 weeks ago, This is Absolutely worst place for car service. Even though they have Certified Service Consultants, but they are not well training. One of them promised to contact me once he receive a parts, but it’s lie. He did not order it at all. K.S.

This was absolutely the worst place. DONT COME!!! The so called service advisors are rude and told me to replace my brakes even though I didn’t need to. They’d trick your money!!! Don’t fall in their trap! Honestly want to leave no star at all.

Lately they have been giving a caring and satisfactory environment when visiting the store. It’s good to see that my car can be placed at good hands.

This place is an absolute joke. the service department sucks the manager rich is a joke, they should close this place down its ruining Toyota’s good name. I bought my car in for a noise it was making, okay i get it they have fees fine. They then said i had a recall on my car and rich went to check if the part was available he came back and said yes it is and everything would be taken care of at the same time. I left the car but had second thoughts about them fixing anything so i called back to tell them not to fix anything but the recall. They said ok, that was at 10 am i wanted to check on the status of the car around 2 pm rich never answered and no one elese there could handle my call as per the receptionist, he will call you back. 445 pm i call back still no answer from rich he is still unavailable, I then told the receptionist to have my car ready dont fix anything i went there to pick it up. The car was outside waiting and rich is in his office!!! Im here to pick up my car. rich then says okay your parts are on back order they will be here in a few days wtf !!! They had my car all day for no reason. I will be contacting Toyota’s usa operations all my calls were recorded this dealer and service center are a scam, a car mill stay away. IF ALMOST EVERYONE SAYS YOUR DEALERSHIP AND SERVICE CENTER IS A SCAM OR SUCKS ITS PROBABLY TRUE MAYBE YOU SHOULD WORK ON THAT… ZERO STARS ZERO STARS ZERO STARS…

If I could give negative 5 stars I would. I had a 9 appointment to get a single tire fixed. As a mechanics daughter, I know this doesn’t take more than 30 min tops. I understood it may take an hour. Ok. 5 hours later I was done. Yes 5!!! They try to tell me all of my tires are shot– I call bull. Remember I am a mechanics daughter. I tell them I do not want anything else done. They try to get me to let them take care of the recalls that were a «safety issue» um, since when is a seat track that gets stuck a safety issue– it’s just annoying. I have had zero problems. I told them due to time sensitivities I don’t want To. When I finally do get my car, they turned off my heat, and set my clock to a totally different time! What the hell does a clock and heat have to do with a tire? I was so livid I asked for the highest possible person to speak with. I will never ever ever go back. Worst place ever. Period.

beware. Had a check engine light on and the inspection was due.
they claimed the rear brakes need to be replaced. as they had been done in August and were under warranty I brought the car the next day back to the original shop. they checked out all four brakes. PERFECTLY FINE!
Makes me suspicious of the $ 1,300 bill I paid to get my car out of this Toyota Service center.

Total rip off. They will try to sell you $ 1000 in totally unnecessary service when you come in for routine maintenance. Run the other way!

The service at this Toyota repair service center is pure shit. There is only one person who knows his shit and that is Peter. The rest of the monkey ass clowns can pack there bags and go home permanently because they are incompetent of helping or performing there job. They need to make Peter the boss and fire all those monkey ass clowns and get new smart hard working people to help Peter. I will not go back until Peter is the boss and the rest are gone.

Brought my brand new (1,000 miles) Highlander for a nail in the tire. Have extended warranty so it was covered. Waiting now for over 2 hours and counting. Waiting area is okay. Have CNN on TV and 3 empty coffee pots on their «gourmet» coffee bar. Should have brought my aero bed and caught up on my sleep. Service guy is nice and work, in the past, is done well. 2 hours and counting for a nail in a tire and warranty paperwork!!! Come on already!!!

Very disappointed with their repair shop.
Most importantly, their prices are very high. Almost $ 400 for a front brake job on a corolla??? And that is with only refinishing the rotors not even putting on new ones.
And $ 300 to replace the drive belt? That is wayyyy too much, even for the area.
Worst of all. they managed to throw away my rear license plate bracket and put on one of theirs with their giant logo on it. I do not appreciate them throwing out something I BOUGHT. And even worse, they jammed one of their license plate brackets onto the front of my car and damaged the bumper in the process! They stripped the screw hole so my license place is falling off and the ripped off a bunch of the plastic on the bumper.