Smart Move

I called this mover on 12÷22÷14 and told them I needed to move 2 full size bedroom sets. each with one dresser and one nightstand and about 50 boxes. All items were going from a walk out basement to a no steps ranch house about 15 minutes away. I spoke to 2 different people and went through the move more then once with each person. I was quoted $ 500, cash on delivery, and was set up for ¹²⁄₂₆ at 9AM. Everything was done, they said I was all set.
I received a call today from Mark at Smart Mover and was told someone has made a mistake and my move was going to cost $ 900! ALMOST DOUBLE! I told him I went through the job in detail with 2 people and his response was ‘well it was wrong if you want it done its $ 900′. He even confirmed that they had the move correct in the amount of items. I had no choice but to cancel. I call Mark back about 5 minutes later and asked what had happened and see if there was ay way to work it out. He was very unprofessional, nasty and rude. He told me I am out of luck, I said really that’s the best that you can do? And his reply was YES REALLY, in a nasty tone. All I can say is do not do business with a company that treats people like this, and days before Christmas. They made a customer suffer for their repeated error. Very bad business and worse customer service. I am happy they did not take and stuff.
RUN!

I have nothing but good things to say about this company — I use them for personal and business needs — they pick up and drop off things I need from storage — are always extremely helpful and polite, and they always have friendly pricing — will always do business with these guys.

I’ve had a nightmare of movers in my past. A friend suggested Smart Move, so I inquired. I was in a bit of a bind and the lady I spoke to was extremely helpful (and very easy to talk to). My new place wasn’t ready until three days after the first of the month and I was going back and forth on when I was moving out with my landlord. In the end, Smart Move was there without any complications.
The day I moved they came in and started right away. When I packed I labeled each box with what room the box belongs in. When I moved into my new place they put all my boxes in the right place which made everything so easy in the end. They were very courteous and worked hard, no dilly-​dallying.
This was the quickest move I’ve ever experienced and nothing was damaged for a change. I can’t express enough how great this company is. They are an experienced, friendly and genuine group of people, which many companies lack. It’s nice for a change to do business with a company that has good qualities.
I will always recommend them and will defiantly use them again.

I recently move from New Rochelle to White Plains. After talking to several people, I decided to go with Smart Move based on friends recommendations. All of my dealings with them were professional and they made me feel comfortable with them moving my belongings. Not a single item was damaged and the guys really busted their butts. No breaks or laying around, just hard work.
I will recommend Smart Move to all my friends and use them the next time I move.