P.C. Richard & Son

When my refrigerator decided to stop working (for the 3^rd time) on a Sunday morning, I knew it was time to get a new one. No repair men were available and a lot of local stores were closed. I had to handle this that day Bc I didn’t want to lose all my food and I have a baby who drinks a lot of milk. I decided to call PC Richards at 8:40 am to see if they had same day delivery. The store hadn’t even opened yet, but Rob answered the phone. He said that in many cases they offer same day delivery and he said instead of waiting for the store to open he could help me evaluate and choose a fridge over the phone. He spent an hour on the phone w me, answering all of my questions guiding me online to all of the models that fit my specs. And when I finally selected a model and found out installation wasn’t available until Tuesday, Rob offered to bring a temp mini fridge to our home… and during his lunch break, he did just that! Talk about customer service. And then the new GE fridge arrived and we’re loving it.

I cannot say enough great things about this store, from top to bottom, from bottom to top I’ve always had a great experience! I’ve been dealing with Louis H. (definitely ask for him when you get there) he takes his time, is completely knowledgeable about the products and when he is unsure, he’s researched the question and comes back with the right answer and resolution. I’ve bought everything from TVs, to refrigerators, (a Weber grill, Canon digital camera, Sony HD handycam, video game platform, gas range, washer, dryer and on and on) I always leave being satisfied and getting the best deal. I think the important aspect is I’ve taken the time and effort to develop a relationship with the store. I feel like I’m going to a family member’s small shop. This is not to say that you won’t get great attention if you just stop in and buy one item, that’s how it started for me. The manager is also top notch although he apparently generated such a great staff that there is little reason to interact with him. Shout out to Shipper who is also a fantastic salesperson. I was there today to buy another TV as a gift for someone and I noticed someone mopping and cleaning up, the store is bright, clean and a pleasure to go to. I just realized I’d never reviewed them on Unilocal,so here it is. There are lots of stores between where I live and this store, however, I will always go there as a loyal customer, because they have been a pleasure to deal with.
PS: IF YOU LOOK AT THE 1STAR REVIEWS MOST ARE FROM NOT SERIOUS UnilocalERS. ONE PERSON HAS 2 REVIEWS, THE OTHER NOT MANY AT ALL, I ALWAYS LOOK CLOSELY WHEN SOMEONE GIVES A BAD REVIEW, ESPECIALLY WHEN IT’S ONLY A LINE OR TWO.

We just purchased a washer, dryer and oven with the assistance of Mr. Shiper. We always buy our appliances with his help, as he is knowledgeable, helpful without being pushy, and he always gives us a great price. He is always very responsive and responsible about any follow-​up, (if any) after delivery. We couldn’t be more satisfied!

I’ve reviewed the Bronx location as I purchase from that location occasionally. However I love this location more. It’s more spacious and has a wider selection of items. The staff is just as friendly and helpful. The manager Jeff is one of the reasons why I frequent PC Richard. He’s knowledgeable and goes above and beyond for his customers.
PC Richard offers competitive pricing for their goods and carry quality brands. Even their brand of appliances is something I was pleasantly surprised at. I had purchased 2 air conditioners and have not been disappointed.

They resolved my problem with an apology but I sure got their attention with my Unilocal account. When people respect their customers more business is achieved. Getting angry never resolves an issue, but trying to receive service is extremely important. Just keep your commitments.

I have to give this store 4 Stars. Thank you Nick, Dave, Jeff, Clifford. Man oh man. They are more than a big company, they are small and personal in many ways. You were all so helpful with my decisions and my purchases. I appreciate the good delivery service you have also.

Shortly after leaving my initial review, I was pleasantly surprised — did not expect to receive messages from store leadership apologizing and asking me to give them another try. I went back and had a much better experience — worked with manager Oscar, who provided fast and friendly service as well as a great deal. My thanks guys!

Excellent customer service. Went in to pick up an Air Conditioner recently and the sales ppl were attentive and took the time to educate me on the BTUs and such. helped me choose the perfect size for my apartment and didn’t just try to sell me the most expensive model. Now I’m sitting nice and cool in my apartment writing this review. Thanks guys!

I have purchased computers, televisions, air conditioners. Sent numerous friends and all have been extremely satisfied. I priced a tv at best buy for $ 1600. Went to PC Richard and got the same TV for $ 1100. These guys are great to deal with. They go the extra mile to satisfy the customer. John is a manager who goes above and beyond for each and every customer no matter what you are buying. Love PC Richards. Won’t shop anywhere else.

These guys are awesome everytime i go their to buy anything I receive 100 percent customer service. Last year me and my wife went and bought s TV for our house we had just gotten married. Fast forward to the present the Sony TV just stopped working. I bought the warranty on the tv and so I called them up. They came 3 times the first time they thought a piece had become defective ordered they ordered a new one came in the following week and tried to replace the piece and I was told the piece they ordered was defective so they came in a 3^rd time and realized the TV screen had a defect. Went into pc Richards ready for war thinking they wouldn’t replace the TV me and my wife were out of there with a new 2014 Samsung 55 inch within a half hour all in all i thank God I bought that warranty. Would recommend this place to anyone!!!

We bought appliances from the P.C. Richards on Central Avenue in Yonkers N.Y. We told the salesmen we wanted a panel ready Bosch dishwasher, that we had Ikea panelling, was told that’s fine. Today we had our appliances delivered — they installed the stove and dishwasher and informed my contractor that only Bosch panels would fit on the Bosch dishwasher. then the delivery men left telling the contractor that they had other deliveries to make and didn’t say when they were coming back’.
We traveled an hour and a half to the store to try and resolve the situation [ we’re staying out of town while renovations are being done ]. The manager told us that it was our fault we ordered a panel ready dishwasher and if they took it back, they’d charge us a $ 350.00 re-​stocking fee because it was our fault. I tried to explain that we had told the salesman [who’s no longer there] that we had an Ikea panel. The manager said I will sell you whatever you ask for, I don’t have to tell you anything. I’ll give you want you want. The upshot is we bought a stainless steel panel that will not match anything in our kitchen. Shame, Shame, Shame

The salespeople are quite nice and attentive. They are hungry for a sale but also very informative. I had the pleasure of dealing with Chad to purchase major appliances and technology products. He was informative and, unlike most told salespersons, tells the truth about the product so that I was not disappointed later.
The rating is a 2 because of the store manager, Rob, who definitely needs management training on how to deal with customers of all types. His help was needed with a warranted discount and he was extremely unaccommodating to me and 2 other individuals of like race. However he was more than helpful to others who LOOKED LIKE him and it was QUITE noticeable.
If you want quality customer service, go to the right salesperson but don’t expect anything but a stone-​faced, cold, unfriendly stare and interaction from Rob if he is needed to close out the transaction.

Such a bad service. Their products don’t work and then they just give you a hard time trying to exchange it. Never coming back to this place.

My mother bought a 32″ TV and air conditioner. We had the best experience with Keith Woods! He was very knowledgeable, attentive, professional and courteous! He matched the lower prices we saw at Best Buy. My mother, who is very hard to please, left PC Richard and Son feeling like she was treated great and she got a great deal!

Just don’t.
They will give you a good deal on a floor model, half used item. It will break and they will give you a hard time about exchanging.
Go to best buy or sears or anywhere else.

I was shopping around for a new refrigerator and ended up here. I had a wonderful experience with Douglas, from start to finish. Not only was he knowledgable, he was attentive, and price matched the fridge I decided to purchase. Delivery was smooth and instillation was a breeze. The salesman even followed up on my purchase. I’d definitely go back for a future electronic purchase.

I went in trying to get a dishwasher and asked for some advice. The guy immediately points me to the most expensive one and I ask him what makes it so expensive. He only replied with the brand name. I didn’t recognize the brand at all. He then went to the computer and asked for my address and when I wanted it delivered. I never even said I wanted it. I started to ask about the other dishwashers and he started to get upset. I found one I wanted and asked how much it was. He pointed to the price tag. I have been to PC Richard a few times and I know that they are like a car dealership in that you never ever pay the sticker price. They can always come down. I once watched an old man bring the price down by a third and got free delivery too. I wish I was as good at haggling as he is. He stood his ground that because they were having a sale I get no discount. The look in his eyes said «if you dare to challenge me I will not budge.» I went to find another salesman and he took $ 75 off right away. They need to change their slogan from «Richard is reliable» to «Richard is rude.» They should also post a sign in the front door that says if you pay full price you get a free «I am a huge sucker» hat and t-​shirt.

Purchased a new television that stopped working about one week later.
Called the store and they didn’t really care.
Still trying to resolve the matter — far too much work and stress to be their customer.
Why do I care more about their product than they do? I got hustled!
Walmart never looked as good as they do when I compare them to PC Richards
UPDATE: PC Richards replaced the unit at no cost. Terrible customer experience but they did eventually stand by their product. I probably will shop elsewhere next time.

I finally went there to use my credit since I needed a new AC. The sales people work on commission so when I asked for a Fredericks AC I saw online the guy said, «We’re totally out.» Then he showed me an AC costing $ 700. When I refused, saying I want the one I saw online, he said, «Show me on the computer.»
I could not find the one I had seen online on my computer when showed me their instore online website. I said, «Do I have to go home and come back again because I called and was told these are in stock.»
«Yes,» he said, «You better.»
On my way out the door I caught the manager and told him that the sales person helping me said they were out of the A/​C I wanted. The manager was upset that this had happened, told me yes the one I want is in stock, and he got someone to help get me the one I asked for in the first place.
After I rethought about my getting $ 160 back for an item I had only had for one year and had bought a 3 year warrantee for I figured it really is a rip off. I will not be going here again. To spend $ 697 for an item, buy the warrantee and then all I get back is $ 160, is totally wrong. There are so many better options than going to a place where you have to fight to get what you paid for or what is in stock and on sale.

Stopped by today looking for some kitchen appliances. They have a very strong selection of refrigerators and ovens on the floor unlike many of their branches in the city. Interestingly, not so many dishwashers or microwaves.
As for pricing, it’s safe to say that all the listed prices are about 10−15% over what you can get at any other store like Best Buy, Lowes, Home Depot, etc. They claim to match any price, so definitely do some research beforehand so you know what the market has to offer. That way you won’t be ravaged by their salespeople and you can negotiate hard.
I should also add that whether or not you are prepared, the staff are still complete vultures, maybe even worse than car salesmen. As soon as you walk in the door, you get 50 pairs of eyes on you as everyone and their brother tries to get close and show you something you don’t need or want in order to make that commission. Or worse, when you do decide to engage one of them about specific items, they immediately try to pile on the add ons, like warranty extensions. We were checking out the GE Café line and the guy made a much bigger deal about the extended warranties than the details or prices of the appliances we were looking at.
This is definitely a branch worth checking out, but be sure to do your homework and never buy something here on the spot. You will almost certainly be paying too much.