Macy’s

Besides the fact that this is the worst Macys I have ever been to, it turns out that this place is also home to the worst Starbucks I have ever been to. Even if you can try to overlook the fact that the staff is borderline incompetent, it’s quite impossible to overlook their horrendous attitudes. Just today I heard «I can’t fix your drink my break is starting soon» (even though they massacred my frappucino). If you’re looking to spend $ 6 on a poorly made drink and interact with staff who would rather be doing anything else than helping you, definitely give this place a try *blatant sarcasm*

All I want to say is THANK YOU to show sales associate TIMOTHY from the woman’s shoe department. It was such a mix up and run around about one shoe that a manager said was not there, then we’re there. It was a lot and ridiculous. All over the place.
But he single handedly made everything better. For one he FOUND the shoe. He clearly put more effort than the manager ever attempted!
Unfortunately I did her have time to get her name because I just could not.
Once again thank you Timothy for conducting the best customer service ever. And I’ll like to add he did this service when it was about 15 mins to closing.

macys cross county «worst starbucks» like no taste at all they dont know how to make a frappuccccinoooo

I haven’t been here in ocer 2 years, so since i was in the neighborhood looking for a nice shirt i thought why mot stop here.
Besides the exterior changes they have changed a considerable lot on the inside. I used to walk in and boom, mens section right there. But with the more space they utilized after the rebuilding they have spaced everything out. So it seems more of a journey to find what you may want.
Overall its macys. If you been to one you been to practically all of them. I was able to find a shirt and get out before i went crazy shopping.

This department store was originally Gimbels, when it was built in 1954. In 1987, it was changed to Stern’s, and now it’s Macy’s. This department store still has its original Otis escalators that have the beige balustrades and the black steps.

So. I love Macy’s, but this location misses the mark. If you come through the underground parking lot entrance, where the eyebrow bar and and Starbucks are, be ready to walk through some of the most brutal death stares!!! ESPECIALLY if you’re another female! When my husband walks in, he gets all smiles and hellos. I walk in I get the nastiest looks and no welcome. AVIOD the M.A.C. counter by all means!!! You’re better off shopping online for MAC. Idk if its a thing that you have to have a chronic bitchy attitude to work at a MAC counter or store. but they have it down! I wish they knew how to match foundation as well! I had to fend for myself. After getting no help from either of the 3 girls standing there doing NOTHING… you play with makeup ALL day… BE IN A BETTER MOOD!!! The employees at the sepohora section are MUCH nicer!!!

The MAC booths or «stations» at Macy’s in Yonkers, cross county mall, have the worst customer service this far. How dare you tell my mother to wait to ask questions and buy a few samples (when she was already waiting 20 mins) to help a younger woman who just got there for the exact same thing. The other woman did not wait. I was standing there as those two were just chit chatting away. How rude can this employee be? I had to tell her twice that my mother was waiting. Then she just came over and said «I’m sorry ma’am we don’t have any more samples and I am actually busy right now». That really boils my blood. How dare you. Where’s the empathy? This is why we get better customer service at Sephora. At least they don’t treat you like trash. Such a disgrace.

I wish I could give this Macy’s a –100 review. Every time I go in no one helps me and if you ask for help they either look at you like you’re dumb or tell you they’ll find someone to help but no one ever comes. The lady’s at the Mac counter are the rudest must disgusting women I have ever met, the only nice person was the guy from the cashier he was really nice and sweet I wish I would’ve gotten his name

They try, but they fail to meet their mark at this location.
Located in Cross County, this store renovated itself like the mall did by adding an extension, but much like the actual mall in which it’s located, it looks good, but came way too late — and in this store’s case, without much rhyme or reason inside the store, the extension was pointless in the grand scheme of things.
Of course, the store is now larger on 3 of the levels and can house more items, but that also means more of a mess in some areas. I can’t even count how many times I can’t avoid stepping on clothes that are on the floor in areas I’m looking. Makes me wonder if the clothes I’m looking at were also once on the floor being stepped on. I do know that a lot of the customers that come through this location are animals and are careless, but it IS the store’s responsibility to maintain at least passable presentation — but they rarely ever do.
Speaking of animalistic customers, this store can get very noisy and crowded at any given time — more during their frequent sales. It’s almost the unwritten rule of everyone for themselves. Not the store’s fault about what garbage shops there, but this has to be one of the biggest slop pits stops for customers in the area. Again, not the store’s fault in that regard, only in the regard that what paid employees they have, should be maintaining.
Employees range, some are nice and courteous, while others are lethargic and have attitudes. I find that more of the pleasant workers, are the ones who make commission on sales, so that pretty much explains itself. The ones in the perfume/​cologne area, never a problem. With many registers to choose from, I often find myself walking past several to find an adequate one — some are unmanned, some are ridiculously slow (memo to Macy’s, when training a new hire on register, it’s best to do it during lulls or weekday mornings). I’m always humored when passing an empty register, seeing the employee assigned to that area, almost «hiding» a little ways away — if you don’t want to work, then quit. You get what you pay for I guess, but a good portion of employees in that store need to be terminated for people who actually want to work and can work.
I was there recently to pick up T-​shirts for myself. The whole area was a mess, but I was able to find 2 packs of my size… only to come home and see that 2 of the 4 inside were not my size (though folded inside convincing enough). Obviously, a customer did it, but I fault the store for not keeping a watchful eye on both thieving customers and horrid stock conditions. I generally always have to eyeball whatever clothing I get from there, because half the time, there’s rips, stains, or whatnot on the item. I shouldn’t have to, but I do here.
Ok for some merchandise, some of their sales, and of course, convenience… but I’ve been in better Macy’s locations than this, so there are better options out there.

Awful customer service — I called the customer service number and they were awful too. I will never shop at Macys again.

Terrible… one register open on the entire second floor. cashier with major attitude for what reason I don’t know… manager came over, instead of helping out to make the line shorten… She starts talking in Spanish to the cashier causing further delay .good job… miserable employees overall.

This store is small so finding a great sale is a hit or miss I am assuming. This is my first time at this location. What I can say the noise level is low unlike other Macy’s that have a DJ. I like Calvin Klein and that was my sole purpose of coming to this store! I was able to snag a dress for 20 bucks! Not a bad way to start off my holiday weekend! I love savings!

This review is mostly about the home department and bridal registry in-​store shopping experience. I visited the store about 8pm on a weeknight along with my wife. We were on a mission to purchase a number of items from a bridal registry list, and we brought along a printed list from the Macy’s website. We found three associates at a cash register in the lower level. They were chatting, discussing how someone had recently been fired. They made no effort to engage us, so we asked for assistance locating a particular comforter. One of the associates started leading us through the linens area in a wandering fashion, obviously with no idea where the product might be. The other associate briefly looked on the computer and then stopped and wandered off. After a minute or two of looking the associate that had taken us looking for the item gave up and wandered off. I don’t know what happened to the third associate.
By this time I had located the registry kiosk in the store and I printed another copy of the shopping list. The list showed that the comforter was actually not in stock (something the associate could have checked using the UPC code from the printout from the web). However, the list showed several other items in stock, and for the next fifteen minutes we searched through the lower level for items and found only one out of seven. At no time did we see another associate in the home area, just one lonely looking associate in the mattress department. We eventually gave up and left the store.
The main floor seemed to have more associates wandering around, but most were chatting amongst themselves or on their cell phones. The overall vibe was that of a store about to close for the day, but it was only 8pm (store closes at 10pm). I will echo the comments of others about the store and products being in an overall shoddy condition, with misplaced items, dirty floors, items unfolded, etc. I don’t really know what Macy’s is supposed to be any longer… they certainly can’t compete with WalMart or Kohls on price, but their service is atrocious.

This review is based only on my experience with the Suit Department. The worker there named DAMIEN was extremely well versed in the art of customer service. He showed outstanding show of product knowledge. I came into the store to return an item and left with a sports coat. Because of this experience and this experience alone is the only reason why I will be coming back to Macy’s. Thank you !!!

I actually am liking more this store after getting all the discounts I can get. I wait for sales and use my Macy’s card and I come out like a bandit! So the other day I came out with a bag of clothes that would be worth $ 300 but only payed under $ 100 so just watch for the sales and whip out your coupons this is a savers dream if watching your budget! Learning the layout of the store helps you go directly to what you want when there are too many people I like to go on a weekday or later at night!

Location location location. They made major structural improvements but they need to work on better customer service.
Get rid of annoying commission based sales reps from the perfume department.
store is somewhat organized. Will continue shopping there

I must have missed the memo that Macy’s was now the new Sears. Problems:
–The stores are mess. Big mess. You can’t go in one area without finding clothes thrown around. Crap on the floor. Good luck on finding a specific size. Shoes way overpriced.
–No service. The attendants are there to talk on the phone and talk to eachother. They are so unprofessional.
–Checkout area? Nope. You have to go searching for that. When you find it, you get to two women who must be from the west indies or jamaica or guyana. The accents and nasty attitude give it away. They are talking to themselves. The women told me ‘one minute’ as she finished what she was doing on her IPhone. Then she yelled at a nice indian couple for waiting in line in the wrong spot. Which, let me say was not clearly marked.
Hell no. Not returning.

Some things you need to know about this store:
1. ITS HOT IN THERE. Every time I go, no matter what season it is, its always hot. When I’ve asked management about it, each time they tell us how its in the process of getting fixed. This has been going on for over a year! Dress light! Everytime I’m trying on clothes I’m sweating!!!
2. There is always at least one escalator broken.
3. Going on weekends is a death wish. Pack a lunch becuse you will be there a while! After countless horrible weekend experiences there, I vowed to never go on a weekend again. Lines are soooo long and they move very slowly. Workers are slow and talk to each other alot instead of ringing up customers quickly. I force myself to go during the week after work. A better (but still not good) experience.
4. Beware of the very LOUD and smelly first level. You will get bombarded with countless employees spraying perfume at you will while music blasts!

I stopped by at this Macy’s a couple of week ago, just to do a quick return. While the building itself went through a complete overhaul/​renovation a few years ago & parking deck got added… ghetto is ghetto.
The place is a mess. I went to the MAC counter and the sale girls were too busy chatting away, not acknowledging new/​waiting customers with the usual ‘I’ll be with you in a few moments’, bumping into people without saying ‘excuse me’. Poorly stocked shelves. Another cosmetic counter… lack of knowledge of products. And the crowd… ghetto!
I felt like I was transported into a different world. Does this make me sound like a snob? So be it. Not coming here ever again.

I guess this Macy’s gets good business because of its convenient location. Other than that, it isn’t worth it.
The staff are incompetent. Rather than admitting that they don’t know where anything is located, they’ll send you on a wild goose chase.
Everything is overpriced. You can get whatever you’re looking for elsewhere and for less.
This specific location is full of people that are eager to spend money they don’t have to impress people they don’t know, because they’re convinced that possessions are what defines a person. I witnessed someone trying to buy shoes with an EBT card. Umm what?
This place is a maze. You can and you probably will get lost and you’ll feel so overwhelmed that you’ll just keep walking around, hoping that you’ll find yourself and/​or your sanity.
The MAC counter here is ridiculous. You have to almost crawl on your hands and knees to get someone’s attention.
Save your money and time, and go elsewhere.