La Pinata Bakery

Had a horrible experience here. Ordered a cake for my son’s second birthday. Emailed them pictures of what I wanted, called for a timeframe, and provided a card for deposit about 5 days before pickup. I gave them my mobile number and they had my email address from when I emailed them. When they tried to process the card, it wouldn’t work (later found out she wrote down the wrong exp date). They claimed they called me ONCE on my WORK LINE to let me know that it didn’t work. That was the ONLY effort they made. When I arrived to pick up the cake for my son’s party they informed me that they never made the cake. WTF!!! They had no answer for why they didn’t try to call my mobile or email me and they ruined my son’s birthday because he had NO cake. Had they given the situation 5 more minutes by emailing me or trying the other number I gave them I would have been able to deal with the cars issue in no time. Instead they chose to be absolutely unconscionable, unprofessional, and useless. I will never use them again. Worst service ever!

I love their cakes, I use them as much as I can. Big fan of their tres leches cakes and their prices are fair. Their customer service could be a little cold, and they appear a bit uninterested at times, but I believe this is only because of the shear volume of customers they see at this location, they are in the middle of Getty Square.

I’ve been before and the strawberry shortcake is fantastic! I had a custom cake made for a baby shower. The staff was very helpful and got the vision of the cake just right! The cake was tasty and everyone loved it. They even delivered to the shower venue for us which was a great!

Le daríamos 5 estrellas PERO los baños están muy sucios por no decir asquerosos. Y al cerrar la llave del agua la manija se salió de su lugar. Ojo People !!!

I went there last week bought a Tres leches cake at $ 32. I called today to order a cake and apparently ‘recently, just recently’ the price went up to $ 44. I had taken the picture of a cake display to send to my sister in-​law where it clearly states $ 32 to see what cake she wanted. Now all of a sudden the price jumped $ 12? Something doesn’t sound right. She sounded annoyed when she answered the phone, maybe she just said that to dismiss me off the phone quickly. The cake was good but not $ 12 inflation good.

So yummy! Tres leches w/​fruit! And if ur a chocolate lover definitely try their Chocolate Tres Leches! Delish!

The mexican sweets are so yummy and fresh. Just ordered a birthday cake and can’t wait to see it.

I would give zero stars if I could. I recently planned a baby shower and went to La Piñata for the cake. I ordered a very simple cake: 2 tiered cake with off white or ivory fondant. I ordered the cake on Monday (and had to deal with an unknowledgeable young woman who kept pushing me to add writing and decoration and kept showing me pictures of other things when I told her I knew exactly what I wanted. Wasted a ton of time debating with her). On MONDAY when I ordered the cake I was told the cake could be picked up from 11−12pm that Saturday. When I called Saturday late morning/​afternoon to ask for my cake, the person who answered the phone had no idea what I was talking about. She asked me what writing was on the cake (my cake had no writing) and kept asking my name repeatedly. She finally told me that there was nothing with my name on it. Are you kidding me? I have an event with 70 people and you don’t have the cake I ordered??? I walked into the bakery and no one greeting me. I had to call someone over to speak to them. When I told the girl what I was just told about the cake I ordered, she went into the back and said the cake would be 15 to 20 minutes more. Now, remember that this cake was supposed to be able to be picked up from 11−12pm. It was well past 12. 12:41 actually. It seemed as though they completely forgotten our cake and was now going to throw it together quickly. By 1pm our cake still was not ready and when we asked for a discount because we were losing time and money because they have no idea how to properly run their business, we were told no. No apology. Nothing. When the cake finally came out at almost 1:30 (for those following along, that’s 2 and a half hours after the time I was supposed to be walking out with a cake in my hands). When the cake finally came out, it looked thrown together. The fondant was dented and had nail imprint from fingernails being pressed into it. And… The cake was the WRONG COLOR!!! The off white/​ivory cake we ordered was now a dusty rose or a pink color. When these things were brought to the attention of the staff, the man who brought it out just walked away. If we were not honest people we could have walked out with the cake. That’s how ignored we were. They finally came out to take our money and we had to explain again that there was an issue. We again asked for a discount. The girl told us that «he» said «he» can take off $ 25 and that’s it. Still no apology. I have to say that this was the most awful experience I’ve ever had with them. I am appalled by the unprofessionalism, the lack of decency, the lack of proper customer service, and the total lack of respect. If an order is going to be late, have the decency to call the customer, be apologetic, and definitely offer a discount considering that you are causing the customer time and money. It is safe to say that I will NEVER patronize that business again. They are terrible and I cannot stress enough how disappointed and disgusted I am with them. If you want a good cake and you want to be treated like a human being by the ones who are involved in making it, go somewhere else.

The customer service here at la piñata bakery is atrocious. I paid for a cake to be made fresh for my sons graduation and it tasted terrible. I picked it up the night before graduation and put it in the refrigerator. Then next day we try the cake and it tasted both dry and old. We could not even eat the cake with a large serving of ice cream. We return to the store for a full refund and they refused stating that «if you do not like the cake, do not order from here again» A bakery needs to ensure that each cake is both fresh and moist. The cake looks nice but these people do not know how to make cake.

They are clean and costomer service was good. My sister loved her cakes, I would definitely go back.

I put in an order 3 weeks for a cake and paid half. I needed it for a Saturday so that Monday, I call them to check on it. They tell me that they wont start it until Friday since I will pick it up Saturday.
Since I trust NO ONE — I call them back on Wednesday TO MAKE SURE THIS WILL GET DONE. They tell me the same thing.
The pick up time for this was on that Sat at noon. So at 11am, I stopped by to check on the status — they say it will not be done until noon.
I pop up again at 11:50 and the cake is NOT ready.
I lost it on them!!!
The lady in charge said it would now be ready at 12:30. I asked her why should I believe her? She said it would be.
I go at 12:25 and it was ready.
I told them that I would NEVER buy from them again.
I placed an order, paid half, had a receipt, called to check on this prior to the pick up time AND STILL they failed.
I would never go there again. That’s what I get for going to the hood to make legit purposes and expect people to stand by their word.

Excellent bakery. They make great cakes that are moist and well balanced. My favorite is the strawberry shortcake!

Decent bakery for the $ you pay. Their strawberry cheesecake is pretty good and so is their flan. There is a credit card minimum here, and parking is a little difficult in this area.

I live out in Nassau County but this bakery makes the trip out to Westchester worth it to see family! Their Napoleon is amazing and their Churro’s are FREAKIN great! The owner and the workers are also a real help– I make it a point to stop here every time I go up to Westchester. Pleasepleaseplease give them a try-​you wont regret it!

Great Cakes ! Try the strawberry shortcake. Mexican style cakes are not too sugary with just the right amonunt of texture.